no name brands - Canada

Posted on: Thu, 11/27/2003 - 12:16pm
pjama0502's picture
Offline
Joined: 08/04/2003 - 09:00

Hello all,

Since I have received so much info from this site, I thought I should post my PA findings in case someone finds it useful.

I phoned President's Choice (SuperStore), Safeway and Co-op this week to ask about their no-name brands.

Here's what I was told:

1. President's Choice: Spokesperson says they do label if a product may contain nuts UNLESS they CHOOSE (exact word she used) not to label. They choose not to label when the manufacturer believes proper safeguards have been put in place. I have no idea what these safeguards might be...

2. Safeway: Spokesperson promised me everything was labeled if any nuts were in a Safeway product. However, after talking to the guy at Co-op I don't think I asked the right questions. I may phone again next week.

3. Co-op: There's a reason I love this store! First of all, they have no designated person to call so I first talked to my local customer service, then the manager of the store, then a regional manager and finally a guy (who I believe is fairly high up) and responsible for grocery procurement. This whole process took about 2 weeks. Anyway, the guy I finally talked to went and consulted people who are responsible for the contracts with the manufacturers and here is the scoop:

Co-op asks each manufacturer to fill out a form that lists a) if there are nuts in the product b) if nuts are on the same manufacturer's line c) if nuts are in the factory. They keep this on file and hope to use this to ensure all products are appropriately labeled HOWEVER not all manufacturers have filed this form at this time. The Co-op rep then told me they hope to have this "system" totally in place by approximately 2005. Anyway, the rep was great. Besides being forthcoming and taking the time to look into the contracts, he told me the company is totally moving towards being more allergy aware and that he was very sorry he couldn't guarantee the safety of the products. I told him I totally appreciated his time, and that I was very grateful for a thorough, honest answer.

That's what I learnt this week,

Jen

Posted on: Sat, 11/29/2003 - 1:46pm
hannah mom's picture
Offline
Joined: 10/12/2001 - 09:00

Hi Jen
Thanks for posting this information. I don't think we have Co-Op stores where I live, but I will keep your info in mind if we travel to other parts of the country. I have found the representatives for Master Choice products (sold at Food Basics and other stores) to be quite helpful when I have phoned for allergy info.
Sarah

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