Our experience with Burger King...

Posted on: Sat, 10/19/2002 - 2:04am
Gracie's picture
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Joined: 08/02/2002 - 09:00

We were away from home and I decided to eat at BK as long as they weren't using peanut oil.

There was nobody in line so it wasn't like it was rush hour or anything.

I asked the cashier if she would mind going back to read the ingrediants to see what type of oil they are using. Of course I get the normal, "It's vegetable oil." I tell her that it can be a blend, and I need to know what type of oils are in the oil if she could just read the label for me.

This type of conversation went on for 5 minutes as other people from the back would come out and ask what I wanted.

For crying out loud!!!! Just read the darned oil container for me. I just wanted to jump across the counter and do it for them. Instead I stayed calm and was as polite as I could be.

FINALLY, a lady comes out of the back with a big spatula with a glob of shortening on it. She says that this is what they use.

At this point I'm just ready to cry. I'm pregnant and hungry and just want to eat.

I asked the woman if she could would read the label from the can she took that shortening out of so I would know if it contained peanut oil. She looked at me like I was asking her to rebuild the engine in my car.

Needless to say I left.

Maybe I asked the question wrong....

I hate feeling like I'm really putting people out if I ask for confirmation on the type of oil they use.

Is there a better way to go about asking about the oil? Please! I'm sick of eating my own cooking. [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

Posted on: Sat, 10/19/2002 - 2:25am
Jazz It Up's picture
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Joined: 08/19/2002 - 09:00

Hi Gracie,
*Fast Food Restaurants*...now there's a contradiction in terms! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
When we ask about oils, we say "our child has a life threatening allergy to peanuts and we need confirmation that the oil you are using is not peanut oil." As of yet, we haven't had a problem with people complying with our *simple* request!
All I can say is *pregnant AND hungry* -- You deserve an *atta girl* 'cause had that been me, I would have been over the counter and it wouldn't have been to read the label!! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
------------------
Stay Safe!
Connie
[This message has been edited by Jazz It Up (edited October 19, 2002).]

Posted on: Sat, 10/19/2002 - 2:48am
KeithsMom's picture
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Joined: 10/12/2002 - 09:00

Wish I could tell you what works.. Some days asking to read the label works and some days it does not.rrrrrrrr Please remember to take care of yourself too, although you feel you should come second to PA CHILD, mommy needs to take care of new baby too. I'm so sorry that happened to you, makes me want to jump the counter with you..... Sometimes I wish all of us here could storm the place, LOL, that would get there attention. Take care and don't let it get you down.

Posted on: Sat, 10/19/2002 - 3:01am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Gracie,
In the future, you might want to ask for the manager. I'm betting that he/she will be much more cooperative than an unhelpful, uncaring employee. Explaining your concern of PA and the need to be knowledgable of what oil is being used to the manager may yield better, more prompt results. Then again, it may not, but it may be worth a try.

Posted on: Sat, 10/19/2002 - 4:07am
becca's picture
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Joined: 05/22/2001 - 09:00

That is too bad, and very frustrating for yu. I have had a similar experience, but the cashier was very nice, just did not know the answer. She got the manager, who was a nitwit, and finally got the box and slapped it rudely on the counter and stomped off. This was at a Wendy's. However, it was a better experience than you had, since I did get to check it and do it myself. I would not have trusted this guy if he went back, came out and said it was not any peanut oil in the fry oil!
For us, I had decided to try Wendy's with dd for the first time, and just decided to go on a rainy day with nothing to do, so if a bad thing happened we were as ready as we could be. Different than how you must have been feeling, tired, hungry, pregnant, then frustrated to boot!
Maybe you should just get a little stash of safe food to always have in your bag or car, in case you have a similar experience again. At least then you can storm out and still have a snack! What a drag. becca

Posted on: Sat, 10/19/2002 - 6:10am
Going Nuts's picture
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Joined: 10/04/2001 - 09:00

Hi Gracie,
I'm with Connie. Heaven help the person who stood between me and food when I was pregnant!
All joking aside, some head honcho from Burger King was at the last FAAN conference, telling us how seriously they took allergies, etc. I made the point that it's all well and good, but that *attitude* rarely translates down to the person working for minimum wage behind the counter. Perhaps you could email Burger King (I believe the speaker's name is Chet England) and relate your experience to him. Clearly, BK still has a way to go in terms of training their employees.
Amy

Posted on: Mon, 10/21/2002 - 7:35pm
gw_mom3's picture
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Joined: 02/14/2000 - 09:00

Quote:Originally posted by Going Nuts:
[b]Hi Gracie,
Perhaps you could email Burger King (I believe the speaker's name is Chet England) and relate your experience to him. Clearly, BK still has a way to go in terms of training their employees.
Amy[/b]
Good luck-Here's what it says on their consumer feedback page:
[i]Thank you for taking an interest in Burger King Corporation. If you would like to contact BURGER KING

Posted on: Tue, 10/22/2002 - 7:19am
Going Nuts's picture
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Joined: 10/04/2001 - 09:00

Grrrrr!!!

Posted on: Tue, 10/22/2002 - 12:47pm
CVRTBB's picture
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Joined: 11/23/2001 - 09:00

Wow, I think I would have been "over the counter" in that situation too!
I had a good experience at BK here the other day... my pa son had an order of cini-mini's for the first time and when I inquired about an ingredient label the manager pointed me to a big poster on the wall that listed the ingredients of everything they made. I only noticed one "may contain", but anyway when I told the manager why I was asking he said he understood my concern because he also had a pa son!

Posted on: Wed, 10/23/2002 - 5:22pm
gw_mom3's picture
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Joined: 02/14/2000 - 09:00

Quote:Originally posted by CVRTBB:
[b] I only noticed one "may contain", but anyway when I told the manager why I was asking he said he understood my concern because he also had a pa son!
[/b]
Could you tell me what the 'may contain' item was? I didn't know they had anything like that. thanks
Gale

Posted on: Thu, 10/24/2002 - 8:08am
CVRTBB's picture
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Joined: 11/23/2001 - 09:00

Gale,
I believe the "may contain" was chocolate chip cookies, although I've never seen cookies on the menu. I'll check again the next time I am over that way to be sure.
HTH,
Valerie

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