Wilton cake decorating supplies?

Posted on: Sun, 08/25/2002 - 9:04pm
kcmom's picture
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Joined: 12/18/2001 - 09:00

pDoes anyone know if Wilton cake decorating supplies are safe? They have icing colors and sprinkles and such. I would like to get into cake decorating, since dd will never have a store bought cake, and I am going to check with the company but wanted to ask here if anyone has used them without problems. Thanks so much for any info!! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]br /
kcmom/p

Posted on: Sun, 08/25/2002 - 9:50pm
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Joined: 05/22/2001 - 09:00

After contacting them, I feel okay using their products such as candy melts for making our own chocolate lollies, sprinkles, and colorings. I will find the posts if I get time, but a couple of people had heard conflicting info. or less concise info. Though I believe my response was more current than the that of the conflicting info. Have used above without incident a few times now. becca

Posted on: Tue, 08/27/2002 - 3:44am
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Joined: 05/28/2009 - 16:42

kcmom,
I do a lot of cake decorating and contacted Wilton about two years ago concerning the safety of their products. I was very impressed with their knowledge of food allergies and received information similar to others here--nut-free lines, but not nut-free facility.
I do use select Wilton products--paste colors, sprinkles, piping gel, their raw ingredients to make homemade fondant, and edible glitters. Fondant is a pretty gross tasting cake covering, however, I use homemade if there is a chance of Ryan eating it. For icing I use homemade or Betty Crocker toughened up with extra powdered sugar. We've never had a problem with Wilton, however, my kids don't really eat cake that much anymore. I've made so many they're sick of them.

Posted on: Tue, 08/27/2002 - 9:41am
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Joined: 12/18/2001 - 09:00

I was waiting to hear from you too ryan's mom. I remember reading in an off topic thread you said you took Wilton decorating classes so I figured you have probably used these products. I will be taking the classes in October and I can't wait. It's good to hear there have been no problems. I have e-mailed them today. I tried before but on their web-site the contact us part was not working but it was working today. So I e-mailed them today and very detailed letter questioning their products. I will post the reply I get.
Thanks for responding all and thanks for raising the other thread!! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
kcmom

Posted on: Thu, 09/12/2002 - 3:55am
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Just wanted to post the replys I got from Wilton. It is like pulling teeth to get answers from them. I am going to post my questions and their answers just for your FYI:
Hello,
I am writing to inquire about the safety if Wilton products for a person with a peanut/nut allergy. I have a 2 year old daughter who has a severe and possibly life threatening peanut/nut allergy. Since she will never be able to have a store bought cake I thought it would be good for her and fun for both of us if I could learn to decorate cakes at home. I have already purchased your starter kit and will take your classes in October. But, I need to be sure that your products such as, icing color, gel colors, sprinkles and such are safe for her. Do you have any peanut/nut ingredients like oils or extracts or nuts themselves in any of these products? I notice in some of your ingredient listings you note vegetable gums and things of the sort. One thing we are taught as parents of peanut/nut allergic children are to know what kind of vegetable gum or oil it is because some people will actually call peanut oil vegetable oil, as a lot of oils are just grouped under this term. Do you use dedicated lines for your products. If not, do you label your products for the possibility of cross-contamination using terms like "may contain" or "processed on equipment that processes peanut/nut products"? If I read your ingredient label and it does not state it contains peanut/nut and there is no warning can I rest assured there is no trace of peanut/nut in the product?
I would also like to ask these questions about your melting chocolates. Are they safe for peanut/nut allergic person? With all the above questions applying to this too.
I know this is a lot of questions but I just need to be sure the products are safe before using them. I need investigated and accurate answers to the above questions. Thank you for your time and attention to my questions and I look forward to hearing from you soon. Thanks again!
Their Answer:
Dear Customer,
Thank you for visiting our web site and for emailing us regarding your daughter's allergy to Peanuts.
We do not make any of our products with peanuts. However, our candy melts are made in a facility where there are nuts but not made on the same line.
We do advise that you take precaution.
If you have any further questions or concerns, please contact us.
Thank you
Customer Service
Pat
I asked further:
Thank you Pat for replying to my question. I just want to clarify, so I can be 100% sure. Are you saying that there are no Wilton products at all that contain any type of peanut or nut? And if so, does that mean there would be no chance of cross-contamination with shared lines because no line ever has a peanut/nut containing product run on it? And I just want to clarify further that I should not have to be concerned with natural or artificial flavors because there is not peanut/nut in any Wilton product? I have also heard that Wilton does make a peanutbutter candy melt. If this is true, is it run on the same line as the other candy melts therefore causing possible cross-contamination?
I'm sorry to bother you further on this but I just need to be 100% sure of what you are saying as I don't want to assume anything and then find out by a serious possible life-threatening reaction, that I assumed wrong. Also, I will be sharing this info with MANY other parents of peanut/nut allergic children so I don't want to give out incorrect info. Thank you so much for your time and I look forward to hearing from you very soon!
Sincerely
Their second response:
Dear Customer,
Thank you for your response.
We also want to clarify that the only products that we sell, that do contain nuts or peanuts, are items like our nut crunch sprinkles and our Jordan Almonds.
Our products lines do not contain peanuts or nut products, other than the ones that ARE nuts themselves.
The candy melts are made in a facility where there are peanuts and tree nuts present, however, we do not allow our product to share belts or equipment.
If your daughter's allergies are life threating, we suggest that you do take precautions with the candy line.
If we can assist you further, please contact us again.
Thank you,
Customer Service
bjm
I then asked back, again, that since they do make two nut containing products do they run them on their own lines or are they run on the same lines as the other products so that there may be a cross-contamination risk. AND, they never answered me peanutbutter candy melt question. I have not heard anything back yet on the last e-mail I sent. Gosh, it's like pulling teeth with some of these companies. I thought my first letter was very clear with it's questions but apparently not clear enough. I just wanted to post this for all who may be interested in Wilton and I will post my next response. Sorry it's so long but I wanted to give the whole picture! Thanks all!! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
kcmom

Posted on: Thu, 09/12/2002 - 6:49am
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Joined: 05/22/2001 - 09:00

I think that they say they do not conatin peanuts a couple of times, and that the melts are not run on the same lines. To me it is a comfort zone. I am okay with dedicated lines even if the facility has nuts on other lines. But the peanut butter melt question is weird. Did you check their website? I do not recall ever seeing that flavor. There is another brand of these melts they sell in craft stores. I forget the brand, but it is not Wilton and they carry it at our AC Moore store. Maybe they make the PB flavor?? I am busy emailing all kinds of places for preschool stuff, but do want to follow up more on this with Wilton. I want to get my dh to email them as well to compare answers. I will get back to you all, but not for a week or so. Got a B-day, guests, etc... I also want to take a class! becca

Posted on: Thu, 09/12/2002 - 7:18am
kcmom's picture
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Joined: 12/18/2001 - 09:00

I am satisfied with that they do not use peanut/nut ingredients, what I am not satisfied with is that they admit they have two products that are nuts but they are not answering my question to whether there is a cross-contamination risk with using shared lines. Do they run those nut products on the same line as their other sprinkles is what I want to know! I asked them in both e-mails about cross-contamination, they answered this question for the candy melts but not for the other products. Even though they did not directly say 'no we don't make peanutbutter candy melts' which is what I would like to hear. These are not hard questions, I am not sure why I have to keep asking them to get a simple answer.
[img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]kcmom

Posted on: Thu, 09/12/2002 - 11:55am
becca's picture
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Joined: 05/22/2001 - 09:00

Right. Sorry, I have been worried about the melts, so I was focusing on that part. I do use some of the sprinkles for special occasions and was not getting that point. You are right. I did have to go round twice with them as well, when I asked questions. Their language on the more pointed and detailed questions end up being rather non-committal. I think these companies hate to paint themselves into a corner legally, but they should be more careful in their manufacturing is the bottom line. Then they could have confidence in stronger statements. becca

Posted on: Thu, 09/12/2002 - 12:00pm
kcmom's picture
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Joined: 12/18/2001 - 09:00

If you do e-mail them, let me know what you hear also. It is good to hear though that someone uses their products without problems! It makes me fell better about their answers. [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
kcmom

Posted on: Tue, 09/17/2002 - 10:14am
kcmom's picture
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Joined: 12/18/2001 - 09:00

Here is the latest reply from Wilton:
Dear Customer,
Thank you for your response.
As we did previously state in our email, we do not allow our items to share belts or equipment with any items that may contain nuts or peanuts.
There ARE nuts and peanuts present in the factory, but they do not share the belts and equipment.
We are not currently making a peanut butter candy melt, and at this time, are not planning on having this particular flavor.
For additional information and help on allergy related questions, we do invite you to call our customer service where you can be directed to one of the members of our test kitchen where all of the ingredients are broken down and analyzed.
If we can assist you further, please do not hesitate to contact us.
Thank you again,
Customer Service
bjm
I nicely pointed out to them that,'yes you did say multiple times that you do not allow your CANDY MELTS to be run on shared lines, but you never said that the rest of your products aren't, and I needed to know that ALL products are not run on shared lines with nuts, not just the candy melts.'
So at this point I feel safe using Wilton products, with this info and people here saying they have used them with no problems I have no worry! Again, this is for your FYI so you can make your decision! Thanks! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
kcmom

Posted on: Wed, 09/18/2002 - 4:28am
becca's picture
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Joined: 05/22/2001 - 09:00

Thanks so much for posting this! Gosh it was like pulling teeth though, huh?? I appreciate the extra time you put into it and persevering! I cannot keep up with all my new products I am having to follow up on! My head is spinning with all the preschool food requests! becca

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