What would you do if a product was not labeled properly?

Posted on: Fri, 09/03/2004 - 12:51pm
Naer74's picture
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Joined: 11/03/2003 - 09:00

My husband stopped by the store late last night and on the way out he decided to pick up some danishes at the bakery. He glanced at the label and noticed no nuts listed and no warning either.

When he brought them home he opened the package and there were slivered almonds on the danishes!!!

Now I would NEVER have bought them just due to suspicion...I don't trust bakeries at all. He brought the package to me and asked me to read the label. Then he re-read them. There are NO nuts labeled, even in the ingredients.

What would you do? I did e-mail the grocery store late last night but never heard a response. Would you call them too?

Posted on: Fri, 09/03/2004 - 1:29pm
California Mom's picture
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Joined: 07/14/2000 - 09:00

I think this is serious. Hang on to the package and make sure this gets addressed somehow. I would call FAAN and get their advice. They are always sending out alerts about mislabeled products so I am sure they could advise you on what to do.
[img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Miriam
p.s. Good thing the almonds were visible so that you knew right away not to give it to your child. Imagine if they were baked inside and you couldn't see them, and trusted the label!!! [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img]

Posted on: Sat, 09/04/2004 - 12:58am
Anonymous's picture
Anonymous (not verified)

Was this purchased at the in-store bakery?
I would inform the bakery manager, and the store manager, and if it is a large chain of stores - someone at the head office.
Many years ago I bought bagels from an in-store bakery. I took a bite and immediately started having a reaction. I hadn't even swallowed it.
The price sticker was covering the ingredient label, so I carefully pealed it off - and there it was. Ground sesame seeds.
We did report about the ingredient list being covered, and after that I no longer bought their product, but I did check and they were much more careful about where they put the prices.
*********
This was when I was first learning about alergies - I never imagined bagels would have ground seeds in them. Live and learn.
But, yes, I would definitely report it.

Posted on: Sat, 09/04/2004 - 2:01am
Peg541's picture
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Joined: 12/29/2002 - 09:00

You can report it and complain to anyone who will listen but there is a certain amount of personal responsibility involved here.
Food allergic people should in my opinion never eat bakery goods no matter how they are labelled.
Labelling is fine but do you know if the item has been cross contaminated in the oven or on the cooling trays? You will never know that. And how responsible was the person who put on that label? They could have grabbed any label. There are so many things that could have gone wrong.
And luckily you could see the almonds but in other cases it could have been much worse.
I would seriously re-think your comfort level and maybe avoid bakery items. This is tough, I understand but necessary.
Peggy

Posted on: Sat, 09/04/2004 - 6:34am
Naer74's picture
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Joined: 11/03/2003 - 09:00

Peggy,
My husband did not buy them for my PA son to eat. They were for him...but he is was upset about the labeling.
I did state in my original post that I would have NEVER bought them because I don't trust bakeries. I can't really be angry at my husband. It was late at night and he wanted something to munch on.
I believe I do have a very firm comfort level, but thanks for your advice.
I still have not heard a response from my e-mail. I will probably try to call them today.

Posted on: Sun, 09/05/2004 - 12:16am
Going Nuts's picture
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Joined: 10/04/2001 - 09:00

Naer,
You can contact your local FDA office, and they will come pick up the danishes for examination. Check with FAAN as well.
Of course, this is a holiday weekend, so I wouldn't expect any action before Tuesday. When else do things happen? [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img]
Amy

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