Was I out of line?

Posted on: Thu, 03/30/2006 - 4:22am
barb1123's picture
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Joined: 04/08/2000 - 09:00

I went to the health food store today where I've been shopping for 7 years spending quite a bit of money every week. Today I went in and put my groceries on the counter and noticed a bowl of free sample nuts and seeds right next to the register (i.e. right next to my groceries). I naturally worried about dust on the counter, getting on my packages, etc. and said so to the checkout person whom I've been friendly with in the past. This after I moved my basket.

Well, he moved the bowl and when I mentioned that he had stuff on his hands now and I'd rather he didn't touch my groceries as my son was contact sensitive, etc. I got all sorts of huffing and puffing and eyebrows raised to the other clerks. Then he huffs over with a cloth to wipe the counter and then washes his hands (without me asking, thankfully)

I was made to feel like an idiot. Any thoughts?

Barb

Posted on: Thu, 03/30/2006 - 4:31am
anonymous's picture
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Joined: 05/28/2009 - 16:42

You definitely were NOT out of line. My guess is that the cashier was just annoyed with having to do extra work.

Posted on: Thu, 03/30/2006 - 5:29am
SpudBerry's picture
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Joined: 07/23/2002 - 09:00

Any Thoughts? I have a few key thoughts for the clerk - but I'm afraid that they aren't fit for public viewing. [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]
It just really irks me when normally nice people have to act so juvenile just because we ask them to do something that might help us keep our children alive.
Was it a bad enough scene where you will feel uncomfortable going through his line next time? If the situation is already that bad anyway - I'd have a conversation with his manager. If the manager has the same eye rolling attitude, you may just have to find another store to shop in.
------------------
Sherlyn
Mom to 6 year old twins Ben & Mike - one PA & the other not.
Stay Informed And Peanut Free!

Posted on: Thu, 03/30/2006 - 6:17am
gw_mom3's picture
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Joined: 02/14/2000 - 09:00

I went to the health food store here when dd was about 4 yrs old for some acidopholus (sp?) because my baby had thrush. The only person working there was eating nuts by the handful as she was checking people out. I mentioned dd's allergy and asked that she wash her hands before ringing up my stuff, then decided it was too risky since probably the cash register buttons, money, bags, etc were all already contaminated. Plus she got snotty with me so I just put the stuff on the counter and left. I haven't ever been back and never will.
I don't think you were out of line at all.
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==============
[b]~Gale~[/b]

Posted on: Thu, 03/30/2006 - 2:20pm
Anonymous's picture
Anonymous (not verified)

Quote:Originally posted by barb1123:
[b]I went to the health food store today where I've been shopping for 7 years spending quite a bit of money every week. Barb[/b]
Well, this would be the key to me, Barb. I don't know what your health food stores are set up like and the ones that I go to are small (for example, I haven't seen the Whole Foods store in Toronto in Yorkville).
There's always just one check-out counter, so moving to another aisle wouldn't be possible.
If you feel up to it, I would write a letter to the store saying how you have been a customer (valued?) for the past 7 years and how to-day, for the first time in 7 years, you were made to feel like crapola.
I do think it was *good* that the fellow washed his hands without being asked to.
But I'd just put in a word about how you are a regular customer and feel you deserved better treatment than what you received to-day.
I do have the expectation that if I shop in a particular shop on a regular basis that I will be treated more kindly than if it's a shop I don't frequent.
I grocery shop on a daily basis pretty well and for the past 1-1/2 years have shopped at the same grocery store. I would like to think that if I presented them with a situation similar to your's when checking out that I would be treated well - not disdainfully.
Queer thing about touching stuff. We went to McDonald's to-day for late lunch/early dinner after going to the eye doctor downtown. I noticed when I was punching the keypad for the debit card thing that there was some kind of muck on it. It was like, oh yuck! What is that? I think it was ketchup but it still grossed me out.
Makes you wonder though.
But no, that's what I would do.
Is there another health food store close to you, comparable, that you could shop at?
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
------------------
"That was Polanski. Nicholson got his nose cut."

Posted on: Thu, 03/30/2006 - 2:31pm
becca's picture
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Joined: 05/22/2001 - 09:00

It was not about food allergy stuff, but a refusal to accept a perfectly good coupon. I decided I was in a snit and emailed the coroprate office of my local Stop and Shop. It was sent to my local manager, who sent me a personal apology and a $25 gift card for groceries. My coupon was perfectly good and was turned away.
I think contacting management is in order. Simply stating what happened as you have here. If I were in charge, i would be apalled. I also find it very gross for people to be eating in the middle of handling clients in any business. It is against the rules, I am sure.
If it is samples, suggesting it be away from the registers is very reasonable for the contact issues. Just set up a station in a more central area, out of toddler reach.
Who knows, maybe you will get a perk like I did. I was quite pleased and would not hesitate to give my feedback again!
Oh, and of course you were not out of line at all. becca
[This message has been edited by becca (edited March 31, 2006).]

Posted on: Fri, 03/31/2006 - 10:28am
Lori Anne's picture
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Joined: 07/13/2005 - 09:00

I agree. I think you should contact management when possible. We had an issue at a shoe store (not allergy related). Dd was not treated properly. We complained. Management was appalled. $50 coupon was sent to us.
However, we DON'T go back to that shoe store. I wouldn't put dd through it again. We go to a store in the same chain though because we were happy with the way management dealt with the issue. Just won't go back to see that one guy again.
I don't think you're out of line either.

Posted on: Fri, 03/31/2006 - 7:31pm
barb1123's picture
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Joined: 04/08/2000 - 09:00

Thanks everyone,
I live in a pretty small town but we now have 2 health food stores and I buy some things in one and some in the other depending on availability and price. Both are pretty small (how I miss Rainbow Grocery in San Francisco) with only 1 checkout counter but there are two tills. It just depends who you get. I actually know the owner and after mulling it over I think I will mention it to him. I think it was a silly thing to do in the first place, especially since a lot of people with allergies frequent health food stores.
The other health food store had incense burning the other week and it was thick in the shop. It made me cough. So I mentioned it to the clerk and explained that my son had asthma and I'm sure that others did too and perhaps burning incense in poorly ventilated shop wasn't a good idea and she went on about how someone had smashed a vinegar bottle and they had to get the smell out. I told her I'd rather smell vinegar and be able to breathe but nothing was done. However, I do know if the manager or owner had been there it would have been put out immediately.
Oh well, as the saying goes, the squeeky wheel gets the grease.
Barb

Posted on: Sat, 04/01/2006 - 3:08am
anonymous's picture
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Joined: 05/28/2009 - 16:42

You have a health food store you can shop at? The two in my area that I have walked into have nothing DS can eat. The more recent one, I really wanted to do business with, as my SIL works there. I walked up and down each aisle twice, checking labels on anything that looked even remotely appetizing. ALL were labeled as may contains. The only product in the whole he could have was soynut butter, but I can get it cheaper and more conveniently at Stop & Shop.

Posted on: Sat, 04/01/2006 - 11:13pm
Sandy1's picture
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Joined: 09/17/2005 - 09:00

You were not out of line. I would also report this person to the Owner of the store. Obviously this person has no allergies whatsoever and doesn't know the severity of anaphylaxis. Next time (if it was me),I would print him up something about p.a. and anaphylaxis (just a short one page note) and hand it to him. Maybe he will change his tune the next time you go in.
Sorry to hear.

Posted on: Mon, 04/03/2006 - 7:37pm
Cliok's picture
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Joined: 04/09/2004 - 09:00

You were definitely not out of line - the minor inconvenience of the person at the till is a small price to pay for your ds's safety. We had an experience in a restaurant before where we got the whole rolling eyes thing when we inquired about foods for dd. These kinds of reaction make me angry and upset but I know I have to keep on being firm and try not to let it bother me too much.

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