Walgreens STINKS

Posted on: Thu, 08/21/2003 - 9:12am
JudyDoherty's picture
Joined: 09/19/2001 - 09:00

Here is a copy of the letter I just sent to Walgreens. Apparently they don't care if they give you an epi pen that only has 8 months left on it. I suggest that you always check before you buy:

Dear Walgreens Pharmacy Customer Service (to walgreens.com):

I want to let you know that I am very unhappy with your pharmacy service. Here are the reaons:
1) You send all prescriptions back to the warehouse if they are not picked up within 5 days. That seems ridiculous and if this is the case then they should tell you that at the window and on the automated message.

2) I received an epi pen junior that only has 8 months left on it. It is supposed to be good for a year or more. I am paying for this, as most patients do because insurace does not cover injectibles. When I tried to return this item, the clerk, the pharmacist and the store manager all said that it is too bad - they do not have control over the expiration date. I cannot believe that they couldn't be at least sympathetic and try to call the manager of the wholesaler to get this resolved. They said I would have to go somewhere else to find that.

3) When I asked for a refund and wanted the credit card receipt for that refund it took a long time to print. They said I should go to the back of the drive through line while I waited - that is not fair - I should not have to go 5 cars back to wait for a receipt.

4) The manager indicated that this is a very busy store - she along with the girl with the pony tail were very very rude.

I would like a letter explaining what you plan to do.

I walked into Publix and they called their supplier. The supplier walked up 3 flights of stairs and checked the expiration date on their epi pen juniors. They expiration date on those is 18 months out - far more than what I would have had from you.

They will get all of my business and Walgreens will get none. I will also post this message to the peanutallergy.org board so all of the other moms can see my experience!!


Posted on: Thu, 08/21/2003 - 9:19am
Sandra Y's picture
Joined: 08/22/2000 - 09:00

You might want to also let Dey, the Epi manufacturer know that Walgreens is selling them with so little time left on them. I am appalled that Walgreens would CHEAT you like this, and refuse to take it back. Fortunately, I don't fill any prescriptions there, but at Osco, where I do fill mine, they try to get away with the same thing. Fortunately, I have always caught it. Believe me, they act HIGHLY irritated when I refuse their old epis. They always act like it's soooo difficult for them to find newer ones. These pharmacies have a lot of nerve, considering all the money we spend there.

Posted on: Thu, 08/21/2003 - 9:49am
e-mom's picture
Joined: 04/23/2000 - 09:00

This is what I do:
Every time I need to get a refill on ds' prescription I go in earlier than I need to BECAUSE I know that I will most likely have to order them because the current epi-pens in the pharmacies are about to expire.
If you go in with a prescription and tell them you would like them to order new ones for you, they pretty much have to do it. I have never had any problems doing this and the new epis usually arrive within 2-3 days.

Posted on: Thu, 08/21/2003 - 9:53am
JudyDoherty's picture
Joined: 09/19/2001 - 09:00

Thanks for the tip.
Yes, I was a month early with this and yes - they did order it in special - it was not a stocked item. But their supplier sends them whatever, in this case an 8 month old epi-pen. They said they have no control over their supplier. And they didn't care to try to correct this.

Posted on: Thu, 08/21/2003 - 11:15am
becca's picture
Joined: 05/22/2001 - 09:00

If you are paying out of pocket, I would suggest going for the better service of a smaller, privately owned pharmacy. You will get much better service. I had to switch mine due to insurance and am pretty happy with my CVS location, but I really liked them at the small, local pharmacy. The big business is driving them out. It is a shame. becca

Posted on: Thu, 08/21/2003 - 11:21am
cathlina's picture
Joined: 06/29/2001 - 09:00

I think you should let Walgreens corporate know about this plus file a complaint with your state pharmacy board.

Posted on: Thu, 08/21/2003 - 11:27am
e-mom's picture
Joined: 04/23/2000 - 09:00

I should have added that when I have the pharmacist order the epis for me, I stand right there when she does it. I tell her I specifically will not take anything that is under 16 months due to expire (of course, I put it rather nicely and they always seem to understand).
Right now we have our prescription with Walgreens but I have used this method at various pharmacies. No one seemed to give me any hassle about it.
Hope this helps. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
[This message has been edited by e-mom (edited August 21, 2003).]

Posted on: Thu, 08/21/2003 - 12:16pm
maggie0303's picture
Joined: 04/14/2003 - 09:00

Judy, I'm so sorry that you have to deal with this. It is so frustrating. The Walgreens stores must vary quite a bit, I'm sure depending on the particular staff. I am with Walgreens now and do feel pretty lucky, especially after reading your post.
I have picked up an Epi with only 8 months on it and went right back. I told them I want at least a year. They were completely fine with this, and told me it would take 24 hours and they would make sure it had more time. They also insisted that I keep the one with the 8 months on it at no charge.
Recently I called in for another refill and informed them that I wanted as much time as I can get before it expires and they checked the dates while I waited.
People make such a difference, good or bad. These large companies should realize how important it is to have good staff!

Posted on: Thu, 08/21/2003 - 1:00pm
SaraO's picture
Joined: 02/18/2003 - 09:00

The first time I picked up my epi-pens for my daughter I didn't really look at them because our allergist said they would be good for 1 year. Later I noticed they expired in 6 MONTHS! I got these from CVS here in Ohio.....I was not very happy. This time when I went in after the 6 months I asked for an epi-pen that had at least one year left.....it really made me mad they passed off the old and soon to expire pen on me.....so watch out at CVS also.

Posted on: Thu, 08/21/2003 - 1:12pm
joeybeth's picture
Joined: 09/01/2006 - 09:00

i had the very same thing happen at wal mart pharmacy once - and i have two pa children to purchase epi-pens for (at least three or four EACH each time). now i always tell them up front to give me the pens that have the farthest out exp. date on them. the time i had the problem, i also got epi pens that had only a few months left on them (6 mo. i believe) and they would not take them back. i was fuming mad.

Posted on: Fri, 08/22/2003 - 12:04am
saknjmom's picture
Joined: 04/02/2003 - 09:00

With regards to the epi, i have also had trouble with the expiration dates, but have always received good service and a newer epi.
Additionally, does your dr. specify 2 pack when the refill is written? If he/she does, you should only be paying for one. I have had a problem with them wanting to charge me for 2 rather than one. when the prescription is written this way it can help save money.


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