Walgreens STINKS

Posted on: Thu, 08/21/2003 - 9:12am
JudyDoherty's picture
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Joined: 09/19/2001 - 09:00

Here is a copy of the letter I just sent to Walgreens. Apparently they don't care if they give you an epi pen that only has 8 months left on it. I suggest that you always check before you buy:

Dear Walgreens Pharmacy Customer Service (to walgreens.com):

I want to let you know that I am very unhappy with your pharmacy service. Here are the reaons:
1) You send all prescriptions back to the warehouse if they are not picked up within 5 days. That seems ridiculous and if this is the case then they should tell you that at the window and on the automated message.

2) I received an epi pen junior that only has 8 months left on it. It is supposed to be good for a year or more. I am paying for this, as most patients do because insurace does not cover injectibles. When I tried to return this item, the clerk, the pharmacist and the store manager all said that it is too bad - they do not have control over the expiration date. I cannot believe that they couldn't be at least sympathetic and try to call the manager of the wholesaler to get this resolved. They said I would have to go somewhere else to find that.

3) When I asked for a refund and wanted the credit card receipt for that refund it took a long time to print. They said I should go to the back of the drive through line while I waited - that is not fair - I should not have to go 5 cars back to wait for a receipt.

4) The manager indicated that this is a very busy store - she along with the girl with the pony tail were very very rude.

I would like a letter explaining what you plan to do.

I walked into Publix and they called their supplier. The supplier walked up 3 flights of stairs and checked the expiration date on their epi pen juniors. They expiration date on those is 18 months out - far more than what I would have had from you.

They will get all of my business and Walgreens will get none. I will also post this message to the peanutallergy.org board so all of the other moms can see my experience!!

Judy

Posted on: Thu, 08/21/2003 - 9:19am
Sandra Y's picture
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Joined: 08/22/2000 - 09:00

You might want to also let Dey, the Epi manufacturer know that Walgreens is selling them with so little time left on them. I am appalled that Walgreens would CHEAT you like this, and refuse to take it back. Fortunately, I don't fill any prescriptions there, but at Osco, where I do fill mine, they try to get away with the same thing. Fortunately, I have always caught it. Believe me, they act HIGHLY irritated when I refuse their old epis. They always act like it's soooo difficult for them to find newer ones. These pharmacies have a lot of nerve, considering all the money we spend there.

Posted on: Thu, 08/21/2003 - 9:49am
e-mom's picture
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Joined: 04/23/2000 - 09:00

This is what I do:
Every time I need to get a refill on ds' prescription I go in earlier than I need to BECAUSE I know that I will most likely have to order them because the current epi-pens in the pharmacies are about to expire.
If you go in with a prescription and tell them you would like them to order new ones for you, they pretty much have to do it. I have never had any problems doing this and the new epis usually arrive within 2-3 days.

Posted on: Thu, 08/21/2003 - 9:53am
JudyDoherty's picture
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Joined: 09/19/2001 - 09:00

Thanks for the tip.
Yes, I was a month early with this and yes - they did order it in special - it was not a stocked item. But their supplier sends them whatever, in this case an 8 month old epi-pen. They said they have no control over their supplier. And they didn't care to try to correct this.

Posted on: Thu, 08/21/2003 - 11:15am
becca's picture
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Joined: 05/22/2001 - 09:00

If you are paying out of pocket, I would suggest going for the better service of a smaller, privately owned pharmacy. You will get much better service. I had to switch mine due to insurance and am pretty happy with my CVS location, but I really liked them at the small, local pharmacy. The big business is driving them out. It is a shame. becca

Posted on: Thu, 08/21/2003 - 11:21am
cathlina's picture
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Joined: 06/29/2001 - 09:00

I think you should let Walgreens corporate know about this plus file a complaint with your state pharmacy board.

Posted on: Thu, 08/21/2003 - 11:27am
e-mom's picture
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Joined: 04/23/2000 - 09:00

I should have added that when I have the pharmacist order the epis for me, I stand right there when she does it. I tell her I specifically will not take anything that is under 16 months due to expire (of course, I put it rather nicely and they always seem to understand).
Right now we have our prescription with Walgreens but I have used this method at various pharmacies. No one seemed to give me any hassle about it.
Hope this helps. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
[This message has been edited by e-mom (edited August 21, 2003).]

Posted on: Thu, 08/21/2003 - 12:16pm
maggie0303's picture
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Joined: 04/14/2003 - 09:00

Judy, I'm so sorry that you have to deal with this. It is so frustrating. The Walgreens stores must vary quite a bit, I'm sure depending on the particular staff. I am with Walgreens now and do feel pretty lucky, especially after reading your post.
I have picked up an Epi with only 8 months on it and went right back. I told them I want at least a year. They were completely fine with this, and told me it would take 24 hours and they would make sure it had more time. They also insisted that I keep the one with the 8 months on it at no charge.
Recently I called in for another refill and informed them that I wanted as much time as I can get before it expires and they checked the dates while I waited.
People make such a difference, good or bad. These large companies should realize how important it is to have good staff!
Maggie

Posted on: Thu, 08/21/2003 - 1:00pm
SaraO's picture
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Joined: 02/18/2003 - 09:00

The first time I picked up my epi-pens for my daughter I didn't really look at them because our allergist said they would be good for 1 year. Later I noticed they expired in 6 MONTHS! I got these from CVS here in Ohio.....I was not very happy. This time when I went in after the 6 months I asked for an epi-pen that had at least one year left.....it really made me mad they passed off the old and soon to expire pen on me.....so watch out at CVS also.
[img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]

Posted on: Thu, 08/21/2003 - 1:12pm
joeybeth's picture
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Joined: 09/01/2006 - 09:00

i had the very same thing happen at wal mart pharmacy once - and i have two pa children to purchase epi-pens for (at least three or four EACH each time). now i always tell them up front to give me the pens that have the farthest out exp. date on them. the time i had the problem, i also got epi pens that had only a few months left on them (6 mo. i believe) and they would not take them back. i was fuming mad.
joey

Posted on: Fri, 08/22/2003 - 12:04am
saknjmom's picture
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Joined: 04/02/2003 - 09:00

With regards to the epi, i have also had trouble with the expiration dates, but have always received good service and a newer epi.
Additionally, does your dr. specify 2 pack when the refill is written? If he/she does, you should only be paying for one. I have had a problem with them wanting to charge me for 2 rather than one. when the prescription is written this way it can help save money.

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