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Posted on: Thu, 02/09/2006 - 6:43am
dgood's picture
Joined: 03/27/2004 - 09:00

This stinks. We flew US Air a year ago when they were peanut free and had a perfect flight that was stress-free. I sent them an email through the link.
I'll be looking at American for our upcoming trip to CA.

Posted on: Wed, 02/15/2006 - 4:23am
robinlp's picture
Joined: 05/14/2002 - 09:00

Okay...I just got back from Las Vegas and flying US Air...if your children are flying and you have a trip planned DO NOT GO!!! I could not believe the peanuts EVERYWHERE!! They were all ground into the carpets and inbetween the metal things where the seats meet the floor. Both planes I flew had peanuts EVERYWERE. It was a Peanut Allergy Mom's worst nightmare...thank GOD my children were not with me.

Posted on: Sun, 02/19/2006 - 12:22pm
tgab's picture
Joined: 06/24/2000 - 09:00

Just to add our experience. We had a flight booked on USAir/America West just a couple of weeks ago. I called, and was told that my dd could ride, but that they would not make any special provisions. Two of the flights were short, so no snack was served. One served little cookie/cracker things with no nut ingredients. The last flight....peanuts. Ugh. We were all very nervous, but my dd was fine, with no reaction. I say stick with pretzels and crackers!

Posted on: Sun, 03/12/2006 - 10:16pm
anonymous's picture
Joined: 05/28/2009 - 16:42

I had sent US Air an e-mail. I just got a response (in the form of a paper letter, not e-mail).
Thank you for taking the time to contact us about our recent changes to out inflight snack service. I appreciate the opportunity to respond to you.
I regret you are disappointed with our decision to resume srving peanuts on our flights. Prior to our merger with America West, US Airways did not serve peanuts or peanut-based products; however, with the combined operations of both carriers, the snack offering has been adjusted to provide variety to our customers. As of the date of this letter, peanuts are being rotated into the snack service and will be alternated with pretzels and other snacks.
We have received a number of letters and e-mails from customers who are concerned about the potential risk of offering peanuts as a snack, and we are currently evaluating the snack selection for possible changes. In the meantime, should you or a fmily member with a peanut allergy plan to travel on US Airways or America West flights, we recommend you take the necessary precautions for a likely peanut exposure, including having the appropriate medication available on the flight to counteract an allergic reaction.
...thank you again for allowing me to respond to you. We hope you and your family will continue to select US Airways for all of your future air travel needs.
At least they acknowledge that they have been getting letters about this. I'm not sure I believe the part about evaluating the snack selections, but I can hope anyway. If we continue with the e-mails and letters, I think we at least have a chance of them changing back to no peanuts served.

Posted on: Sun, 03/12/2006 - 11:00pm
LaurensMom's picture
Joined: 05/23/2001 - 09:00

The letter gives a PA person hope that they might go peanut free. However, one thing that I didn't see in the response was their acknowledgement that if a reaction occurred in-flight, they would HAVE to land the plane. It only makes good business sense that they approach it from that angle with their passengers who complain for their peanuts. I mean, let's say I had a non-pa family and wanted to get my family members to Orlando for a vacation and asked for peanuts. Let's say an announcement was made that peanuts would not be served. Let's say I proceeded to ask for them. If the attendent told me that there are PA passengers on board and peanut dust in the air ducts of the plane or residual oils left in, say, the bathroom could cause this person to have a life-threatening reaction. If that were to occur, we'd have to land the plane. To get all passengers there safely and on schedule, the best thing to do is to not serve peanuts. Even in my pre-PA life, I know I would understand.

Posted on: Mon, 03/13/2006 - 2:04am
LisaM's picture
Joined: 11/04/2005 - 09:00

I wrote an email to US Airways in response to a call for action on this message board--I too got a letter in the mail that is identical in wording to the letter posted above.
"Thank you for taking the time to contact us about our recent changes to our inflight snack service. I appreciate the opportunity to respond to you." etc. etc. [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]
Since this is obviously just a bulk form letter, I wish that they had simply sent me an email as the message is not worth the paper it is printed on (I'm concerned about the trees!)

Posted on: Mon, 03/13/2006 - 7:20am
anonymous's picture
Joined: 05/28/2009 - 16:42

After thinking about it today, I decided I am going to send them back a copy of their letter, with carefully worded responses to the points they make. For example, regarding providing variety to their customers--unless a customer flies several times a week, rotating to provide variety will have no effect. Furthermore, I have known no person without food allergies that chooses their airline based on the snack that is served.

Posted on: Tue, 03/14/2006 - 10:46am
yuck2nuts's picture
Joined: 02/28/2002 - 09:00

I got that same reply today in the mail. I'm glad that they have at least taken note of the fact that a number of us have contacted them about this issue. I hope that even more folks can write to them.

Posted on: Tue, 03/14/2006 - 11:02am
qdebbie1's picture
Joined: 02/10/2005 - 09:00

i emailed my entire address list and asked them all to send a quick not.
12 so far have done it.
just think if we all did this

Posted on: Tue, 03/14/2006 - 8:06pm
pixiegirl's picture
Joined: 09/11/2005 - 09:00

I got a reply from US Air that they are re examining their peanut policy however it did state that even if they changed it they have enough peanuts to last until mid summer! Wow they sure buy in bulk! I said better then, then not at all but it was sort of used in the context of throwing hands up in air and saying since it will take so long to use our available peanuts,.... well maybe we should keep using them, really the reply was odd.


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