USAir - Letters may be working

Posted on: Wed, 04/05/2006 - 9:32am
rebeccas's picture
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Joined: 07/05/2003 - 09:00

I have written two letters to USAir re: the peanut issue. The first response I received was the same letter some of you have also received. Today I received a call from Barb in some executive office (not sure which because at the time I was in the middle of preparing macc&cheese with a baby on my hip and an 8-yr-old complaining about homework)..anyway...she was EXTREMELY helpful and understanding. She said that due to the amount of letter and complaints they have received, this issue could possibly be resolved as early as late spring. I asked if I would be happy with this resolution and she seemed optimistic. At the end of our conversation she also told me that she was also severely PA. I am cautiously optimistic but please keep the letters coming...it appears they may be listening.

Posted on: Wed, 04/05/2006 - 10:01am
MimiM's picture
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Joined: 10/10/2003 - 09:00

That would be so wonderful!

Posted on: Wed, 04/05/2006 - 9:17pm
Leo's picture
Leo
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Joined: 03/08/2006 - 09:00

Of course it's working. I posted this the other day on another tread, see below. We need to keep calling even if you don't plan to fly USAIR. We are all in this together. United we stand, Divided we fall.
Update on USAIR. I just got off the phone with one of the Secretaries to the CEO of USAIR in Phoenix Arizona. Her name is Barbara and she also has PA. She called us after we sent a letter to the CEO of USAIR. Barb stated that they have received numerous calls and they are concerned about the PA issues. She was very courteous and stated that USAIR is looking hard at this issue and they expect a decision by the end of June of this year. I also asked her if I could release her name and phone number if folks had questions of USAIR. She gave me permission to use her name and phone number. I did not catch her last name. You may ask for Barb at the USAIR Executive office in Phoenix, Arizona. 877-369-6512. We do need to flood her with calls. She seems to be on our side but more phones calls are needed.
Leo

Posted on: Wed, 04/05/2006 - 10:51pm
Chicago's picture
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Joined: 04/21/2001 - 09:00

I called (after a stressful Spring Break experience with US Air) with the same results as the above posters.
With the new Star Alliance deal our United flight was switched to US Air (not acceptable!)and we had to scramble to make new arrangements at the last minute - actually not even having our whole family travel together!
Please everyone call!

Posted on: Fri, 05/12/2006 - 2:56am
2BusyBoys's picture
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Joined: 09/03/2004 - 09:00

I received a msg today regarding a letter I sent 3/3 to US Air. The man who left the msg (didn't catch his name and he did not leave a call back number) said that US Air will stop serving peanuts on 6/30. He stated that they are not "guaranteeing" a peanut free flight because other passengers could bring on products containing peanuts.
He also said that they will continue to serve cashews and almonds in First Class.
Looks like the letters are working!

Posted on: Fri, 05/12/2006 - 4:17am
rebeccas's picture
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Joined: 07/05/2003 - 09:00

Wonderful news....thank you!

Posted on: Fri, 05/12/2006 - 4:26am
qdebbie1's picture
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Joined: 02/10/2005 - 09:00

Dear Ms. Quillen:
As a follow-up to your previous contacts to the US Airways Customer
Relations
office concerning our peanut policy, I would like to provided you with an
update.
We are currently using up our peanut inventory and will start a new
rotation
of non-peanut products by June 30, 2006. Please keep in mind that we
cannot
gurantee peanut-free flights as other customers may bring on peanuts or
peanut
products. Additionallu, there may be cases where our inflight staff does
serve other types of nuts in the First Class cabin such as cashews and
almonds.
Ms. Quillen, thank you again for your feedback on this issue. We hope you
will continue to consider US Airways for all of your future travel needs.
Sincerely,
Philip J. Legnetti
Executive Staff
US Airways Office of Customer Relations

Posted on: Fri, 05/12/2006 - 4:33am
MimiM's picture
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Joined: 10/10/2003 - 09:00

Hi. I did not yet receive my phone call from US Airways but I just called to confirm as well. I called the 1-877 number and left a voicemail. I'm hoping for the same response!

Posted on: Fri, 05/12/2006 - 6:13am
Leo's picture
Leo
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Joined: 03/08/2006 - 09:00

I received the same call from Phillip at USAIR Customer Relations. All the info above is true. Letters do work. Getting involved does pay off! Thanks to all who have voiced their concern. United we Stand!

Posted on: Fri, 05/12/2006 - 7:07am
lilpig99's picture
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Joined: 12/22/2005 - 09:00

Quote:Originally posted by qdebbie1:
[b]Dear Ms. Quillen:
As a follow-up to your previous contacts to the US Airways Customer
Relations
office concerning our peanut policy, I would like to provided you with an
update.
We are currently using up our peanut inventory and will start a new
rotation
of non-peanut products by June 30, 2006. Please keep in mind that we
cannot
gurantee peanut-free flights as other customers may bring on peanuts or
peanut
products. Additionallu, there may be cases where our inflight staff does
serve other types of nuts in the First Class cabin such as cashews and
almonds.
Ms. Quillen, thank you again for your feedback on this issue. We hope you
will continue to consider US Airways for all of your future travel needs.
Sincerely,
Philip J. Legnetti
Executive Staff
US Airways Office of Customer Relations
[/b]
I received this email today as well...lets hope. (of course I am bummed that they may serve cashews...DD is 4+ for cashews....)

Posted on: Mon, 05/15/2006 - 5:37am
yuck2nuts's picture
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Joined: 02/28/2002 - 09:00

I as psyched to get this message via phone today. This is the first time I have personally experienced a company changing due to customer complaints. Hurray for us!

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