US Airways - recent info

Posted on: Sat, 06/09/2007 - 11:42am
ajgauthier's picture
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hi all - just some recent info from US Airways as I just got off the phone with a disability specialist.

From this page:

[url="http://www.usairways.com/awa/content/traveltools/specialneeds/peanut.aspx"]http://www.usairways.com/awa/content/traveltools/specialneeds/peanut.asp...

You can click on the 'we're always here for you' icon and get:

800-892-3624 Disability Team

SAVE THAT NUMBER [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

This puts you right through to someone. No front of the line customer service rep...it's a specialized c/s person to deal with disability requests.

I was researching for my trip to Germany, and US Airways has the best fare. So I called the above number b/c they changed the wording on their peanut allergy page.

Very nice conversational guy. I told him that I had a peanut allergy, and was just concerned about bags of cocktail peanuts, not any 'may contain' items.

He said that US Airways finally went 'peanut free' just 6 months ago as they finally got the America West section to finish off serving any sort of peanuts. That little tidbit I was unaware of. Anyhoot - I asked about the international leg on US Airways, and he checked and said they do not serve peanuts.

When I fly, I'll keep that 800 number handy, as, he said if I have problems to call it and someone will help on my behalf. He said the flight crews are trained to say 'we can't guarantee a peanut-free flight' only b/c of the may contain items (though not blatant-peanut) and what others bring on board. He went on to iterate that they do not serve any blatant peanut items, but yes, there could be may contains. That makes sense...they can't really say 'peanut free' unless they call all the manufacturers and see if there are shared lines...I think that's just unreasonable. I'm just happy to hear 'no little sacks of roasted evil' will be on my flight with me.

Some on here have said they serve a trail mix with mixed nuts. That's in the buy-on-board snack box.

Adrienne

------------------
30-something survivor of severe peanut/tree nut allergy

Posted on: Sat, 06/09/2007 - 12:01pm
PennMom's picture
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Joined: 08/01/2006 - 09:00

Thanks for posting this!

Posted on: Sat, 06/09/2007 - 2:37pm
McCobbre's picture
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Joined: 04/16/2005 - 09:00

We flew US Airways in late April/early May and had a good experience. Because they have bought out other airlines, we actually flew on America West and Mesa Air planes as well. Only one of the planes (out of two going, two returning) had leather seats which could be wiped down.
They went peanut free in June if I recall, and I still feared a small reaction, but DS had none. I did not take a crib sheet as I am wont to do, but he did not react. I did wipe down every nonporous surface I could before he sat down. And I swear I saw a peanut wedged into the space between the thing that bolts the seat to the floor and the side of the plane (DS was in window seat). But I did not touch the thing to confirm it (thought I'd be doing more harm that way since he wasn't reacting).
One year to six months is not that long to be peanut free. I don't expect the planes to be free of peanut. But we had a good experience.

Posted on: Sat, 06/09/2007 - 5:07pm
ajgauthier's picture
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Quote:Originally posted by McCobbre:
[b]We flew US Airways in late April/early May and had a good experience. Because they have bought out other airlines, we actually flew on America West and Mesa Air planes as well. Only one of the planes (out of two going, two returning) had leather seats which could be wiped down.
They went peanut free in June if I recall, and I still feared a small reaction, but DS had none. I did not take a crib sheet as I am wont to do, but he did not react. I did wipe down every nonporous surface I could before he sat down. And I swear I saw a peanut wedged into the space between the thing that bolts the seat to the floor and the side of the plane (DS was in window seat). But I did not touch the thing to confirm it (thought I'd be doing more harm that way since he wasn't reacting).
One year to six months is not that long to be peanut free. I don't expect the planes to be free of peanut. But we had a good experience. [/b]
wanted to say that the last time I flew US Airways I had a GREAT experience. I haven't had any problems with their c/s reps or gate agents at all.
That disability number is good to hold on to. The guy today told me that if I have a problem and I 'get guff' from the flight crew (which there is no reason to now)...to call that number right in front of them. Disability services overrides flight crews, as, the plane is still at the gate!
Anyway I have a free flight voucher to use with them, and I'll get muchos miles for flying to Munich on them, so I'll be flying them again and again I'm sure.
The disability guy and I had a real nice conversation (doesn't hurt he had a young deep voice and was a bit flirty...why can't I meet these sorta guys in person? I digress...) and he said something SO true, "People don't fly a certain airline BECAUSE they serve peanuts...people will fly a certain airline BECAUSE THEY DON'T serve peanuts." They realize that PA folks won't fly Continental, Delta, or Southwest and instead may take their travel business to US Airways.
Adrienne

Posted on: Sat, 06/09/2007 - 5:27pm
McCobbre's picture
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Joined: 04/16/2005 - 09:00

Quote:Originally posted by ajgauthier:
[b] Disability services overrides flight crews, as, the plane is still at the gate!
[/b]
Good to know.
Quote:[b]
The disability guy and I had a real nice conversation (doesn't hurt he had a young deep voice and was a bit flirty...why can't I meet these sorta guys in person? I digress...) [/b]
Ain't it always that way? Touche.
Quote:[b]
and he said something SO true, "People don't fly a certain airline BECAUSE they serve peanuts...people will fly a certain airline BECAUSE THEY DON'T serve peanuts." [/b]
That guy is wise beyond his years. Wow--and I'm assuming he doesn't deal with FA personally. How nice someone gets it.

Posted on: Sat, 06/09/2007 - 5:50pm
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

Quote:Originally posted by McCobbre:
[b] That guy is wise beyond his years. Wow--and I'm assuming he doesn't deal with FA personally. How nice someone gets it.[/b]
Actually - he said that his co-worker is allergic to peanuts...he gave an example of the severity..."If I threw a peanut at his forehead, where it bounces off he'd get a hive as big as an orange"
I was like, "(dramatic pause) But you didn't actually do that, RIGHT?" *giggle giggle* *flirt flirt flirt*
Yes, he "got it" But I still took an opportunity to chat him up and reinforce his information, relay my experiences, etc. If it ever comes up at a 'team meeting', well he'd probably say, "a customer said...."
Adrienne

Posted on: Sat, 06/09/2007 - 11:35pm
Adele's picture
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Joined: 01/31/2005 - 09:00

I'm ticked with USAIR because they just deleted my 55,000 accumulated frequent flier miles. I have tried and tried to use them - with no luck.
If I had been warned that the miles were about to expire, I would have donated them to a charity.
[This message has been edited by Adele (edited June 10, 2007).]

Posted on: Sun, 06/10/2007 - 6:46am
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

Quote:Originally posted by Adele:
[b]I'm ticked with USAIR because they just deleted my 55,000 accumulated frequent flier miles. I have tried and tried to use them - with no luck.
If I had been warned that the miles were about to expire, I would have donated them to a charity.
[This message has been edited by Adele (edited June 10, 2007).][/b]
American just started a new deadline policy too. I have to use all my miles by Nov 07 else I lose them! gah!
Adrienne

Posted on: Thu, 07/12/2007 - 9:15am
McCobbre's picture
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Just got back from a trip on US Airways last night (or early this morning if you're counting after midnight as today---**yawn**).
Good experience.
First of all, they were chosen because of their policy (collective "duh" around here, I know, but we weren't paying for the tickets, and this is the second time our hosts paid for ours on US Air for this reason).
As noted above, we flew them very recently. I know their policy. I did not call to tell them about DS' allergy.
Trip up--no problems. We took Kellogg's All Bran bars for all of us. Yum.
I wiped down every nonporous surface, did not take crib sheet. I must say--and only this group really knows this little tidbit: those traytables are just gross. I mean, even the ones that [i]look clean[/i] are dirty. My wipe comes away from them black where my hand was. Yuck. Teaches me to wipe them anyway--even when DS isn't with me. And people think I'm AR about stuff.
Trip back--first leg was intersting. I was sitting a few rows back from DH and DS. When it came time for the attendant to pass out the snacks, I saw her stop at DH/DS' row, and I thought they were just explaining that no, they did not want it because of food allergies, thank you. But then I heard an announcement as I saw DH and DS heading to the back of the plane (virtually empty) that the remainder of the snacks would not be served because of a passenger on board with a severe, life threatening allergy to peanuts.
When DH and DS got back to my row DH told me she was passing out peanuts (y'all don't freak out yet).
The attendant was handling folks pretty well, defending her actions. It was her decision. I could hear her saying things like "We're up very high, and we're too far away from a hospital for a passenger to have a severe reaction." "I will not argue with you sir." "I'll passs your snack out as you exit the plane." "We'll be on the ground in 30 minutes--you'll get your snack then." (it was a 1 hour flight)
When she got back to me (and there was a man across the aisle and then DS and DH behind me--everyone one else was in front of us), I told her the airline is peanut free and has been since June 2006--that we chose the airline because of this. I asked to see the package. I saw labeling for soy and sesame. I saw a manufactured on the same line as peanuts. But there were no peanuts in that package. It said, "Snack Mix" on the package.
So I told her these were fine and before she served us our drinks she could serve the rest of the folks in the plane their snacks. She gave the guy across from me his (there wasn't anyone the next few rows in front to hear any of this) but kept to her policy.
I thanked her over and over for her concern. And she kept saying that a snack wasn't worth someone getting hurt, that it was better to be safe 20,000 feet in the air than sorry. She also said someone has reacted to one of their snacks midair. I didn't hear an outcome to that. I just thanked her.
I wanted to hug her.
So that was our eventful/uneventful trip on US Air.
Still peanut free. The may contain doesn't bother me.

Posted on: Thu, 07/12/2007 - 10:36am
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

glad you had a good experience!
I think this is the snack mix with the 'barbecue flavored soynuts' that people THINK are peanuts [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
Adrienne
------------------
30-something survivor of severe peanut/tree nut allergy

Posted on: Sat, 07/21/2007 - 4:18am
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Joined: 12/08/2005 - 09:00

I am so confused--could y'all clear something up for me? The new snack mix has pretzels and soy nuts? My husband just flew USAir on Thursday and said they handed out a snack mix with peanuts--are those really soy nuts? He said he doesn't know because they tasted like peanuts to him!!! Just curious...

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