US Air

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My DH flew on USAir last night from Philadelphia to Raleigh and they served peanuts. He was shocked and questioned the flight attendant and she said that they are once again serving peanuts on all flights. Was anyone else aware of this?

[This message has been edited by robinlp (edited January 28, 2006).]

On Jan 31, 2006

Hey, everyone,

I just got off the phone with USAir and it was such a disappointing phonecall. I was told everything from "It's OK, ma'am if your son has a peanut allergy, he doesn't have to eat the peanuts that we give him," to "There is no way that we can guarantee a peanut free flight since other passengers may bring peanuts." I told her that I _know_ they can't do that, I just want to know what USAir will do in order to help us -- will they not serve peanuts within three rows? Will they serve pretzels on that flight? And the answer that finally got, after much going around and around, was no, they will do nothing to help us out.

Sigh.

Jamey

On Jan 31, 2006

OK -- this is very BAD news for anyone who happens to fly on United Airlines but then actually ends up booked on a "codeshare" flight that is really operated by USAir.

This really, really peeves me. [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]

Elizabeth

On Feb 1, 2006

We recently booked flights to Disney on USAir for November 06' before I knew about the merge and change in policy.

We were all excited because since I have a USAirways credit card (for probably the last 15 years), I have a lot of miles accumulated so we were able to use them to obtain our tickets for this trip.

Of course, then I read here about the change in their peanut policy which has totally turned the whole thing upside down. Anyway, today, I spoke to someone in the Customer Relations department who told me that he was going to discuss this with some of the people who address policy issues since they have apparently received numerous calls from people about this issue since the merge. He said that no one really addressed how they would handle the issue of peanuts because it probably just got overlooked. Anyway, he said that he would probably get back to me within the next week.

I figure there are 3 possible results that can occur:

1. They go back to no nuts in main cabin, and peanut free throughout.

2. They continue to serve nuts but can substitute a nut free snack for certain flights if necessary.

or:

3. They do nothing and continue to serve nuts making no accomidations to those with peanut allergies.

If number 3 ends up it, then how will I be compensated? They can't just refund our tickets since we used FF miles. They could reissue our FF miles but that would be worthless to us if their peanut policy remains in effect. I have a ton of miles accumulated that we wouldn't be able to use at all if this were the case.

I did express this to this man so that he would hopefully understand our situation. I mean, if we had paid for them without miles and they said that they would refund our money then I would just call American or Jet Blue and rebook with them. However, I chose to accumulate frequent flier miles with US Airways because they had always been an airline that we could travel with safely.

I must say, that I actually felt like the guy was pretty sympathetic to our problem. He kind of sounded like he thought that the policy really should go back to not serving peanuts again.

Anyway, I'll keep you all posted on the results.

On Feb 1, 2006

my husband flies usairways every week. he told me he got peanuts last week for the first time and that the flight attendant was very understanding when he was upset about them serving peanuts because of our son. the flight attendant said they would serve peanuts on some flights and pretzels on others randomly. then he gave my husband a number to call. when he got home, he called and the customer service rep was rude and basically told my husband that if he felt he needed to fly another airline, then he should just go ahead. anyway, he was obviously so mad at this service considering he flies with this airline regularly. today we got the chariman's address ...let's let them hear what we think about peanuts on usairways flights.... W. Douglas Parker 2345 Crystal Drive Arlington VA 22227

On Feb 2, 2006

Does anyone know of a air line that is safe?

On Feb 2, 2006

USAir update from Jamey:

I just got a (very nice) phone call from a customer service rep at USAir. He was very understanding and apologized that I had been "blindsided" by the responses that I got earlier this week from USAir. Basically, this is the deal: USAir was also kind of caught off guard by the new policy -- they didn't know about the decision to serve peanuts until it was already in place, and they have been hearing from a lot of people (but, of course!). They're having meetings now in order to revisit the decision. They are also keeping a database of everyone who contacts them about the peanuts and will contact them / us all individually when a decision has been reached. In the meantime, he says, they have no procedures to follow so if anyone has a ticket for the next couple of months they should be as prepared as they can.

So, at least they are listening. It seems to me that now would be a really good time if anyone else wants to give them feedback. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Not only does it look like they are actually listening, but you will also be informed of the "final" decision (helpful or not) once it comes about.

I think this is the link that you can use to email a comment online:

[url="http://www.usairways.com/customers/contact/consumeraffairs.htm"]http://www.usairways.com/customers/contact/consumeraffairs.htm[/url]

(This is the address I used to write to them and got a phone call response within 48 hours).

Jamey

[This message has been edited by Sammy's Mama (edited February 02, 2006).]

On Feb 2, 2006

Quote:

Originally posted by kkeene: [b]Does anyone know of a air line that is safe?[/b]

American Airlines, I fly them pretty much exclusively now. Check into Delta though too, somewhere I heard (but cannot confirm) that they were going no peanuts too.

Adrienne

------------------ 30-year old survivor of severe peanut/tree nut allergy

On Feb 2, 2006

Great job, Sammy's Mama, I wonder if you talked to the same guy as me, Tim Graham. He honestly seemed quite sympathetic to the situation. I am cautiously optomistic. At least it seems like we have a supportive advocate. I definately hope that others will call or email to express their concerns. If anyone wants to call rather than email, the number is 1-866-523-5333. Fyi: Stay on the line despite repeated prompting to choose certain options. If you wait until the choices repeat two or three times, it will finally connect to a live person.

Good Luck!

On Feb 2, 2006

Thanks, MimiM It almost looks like we have a chance. I spoke with Ken Dickie, so that means that there are no less than two nice and reasonable people at USAir. It could be worse [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

Like you, we had that USAir VISA for years and years and have enough miles to take us on a really nice trip -- and now, BOOM! ...I tried to see if we could do some of that swapping stuff with other companies in order to get some use out of all of those miles, but it looks like our options are limited to magazines. I must say, it looks like there will be no shortage of reading material at our house [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img] .

I truly think that if we all hop on it we can really make a difference.

Jamey

(edited by Jamey to take out excessive smilies)

[This message has been edited by Sammy's Mama (edited February 02, 2006).]

On Feb 2, 2006

Quote:

Originally posted by kkeene: [b]Does anyone know of a air line that is safe?[/b]

AirTran does not serve peanuts.

On Feb 3, 2006

Sammy's Mama, That's great to hear that our reps are teaming up over there at US Airways! If they change their policy back to no peanuts, I think we should feel proud of ourselves. It just goes to show you that speaking up really can create results! Of course, I'm really getting ahead of myself because for all we know, the America West side of things will veto it...but at least right now it seems that we are being heard. I hope that people will continue to call or email USAirways to voice their opinions. By the way, forgive me for being completely clueless but I didn't get the joke about the magazines. Could you explain?

[This message has been edited by MimiM (edited February 03, 2006).]

On Feb 3, 2006

Hey, MimiM,

The magazine joke is kind of silly. You can buy magazines with your miles. It costs anywhere from 600 to maybe 2000 miles to get a subscription (and the list isn't that great). I was kidding that if I can't use my miles for flying, we'll be up to our ears in Time magazine at our house. [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

Yeah, I feel kind of over hopeful as well, but at least they are discussing it. I imagine there were lots of folks who kind of depended on the old policy and therefore customer service is probably getting quite an earful...

Jamey

[This message has been edited by Sammy's Mama (edited February 03, 2006).]

[This message has been edited by Sammy's Mama (edited February 03, 2006).]

On Feb 3, 2006

hi, i posted above the chairman's address. we have called and e-mailed our concerns through that web link as well, but we were told writing to the chairman would be the most effective way in getting a speedy change. PLEASE join us in writing the chairman. thanks.

On Feb 4, 2006

Hello, I'm new to this site. I went on this site because I just found out from a neighbor that US Airways was serving peanuts and I was furious. I called Comsumer Affairs and after spending 55 minutes on hold, someone finally came on. The only thing she said she could do was to file the complaint and hopefully if enough people made complaints they would reconsider. I told her that PA patrons would not being flying their airline anymore, because we won't endanger ourselves or our children. I want to encourage everyone possible to call and complain about the policy. I saw the address of the CEO and I will most definitely be writing a letter. Does anyone have a suggestion of where else we can writie to express our concern? --Thanks

On Feb 4, 2006

Quote:

Originally posted by Mearasmom: [b]Does anyone have a suggestion of where else we can writie to express our concern? --Thanks[/b]

This was posted upthread. This is where I registered my concerns with US Air.

[url="http://www.usairways.com/customers/contact/consumeraffairs.htm"]http://www.usairways.com/customers/contact/consumeraffairs.htm[/url]

[This message has been edited by CorinneM1 (edited February 04, 2006).]

On Feb 9, 2006

I just wanted to update that I received a call from Ken Dickey who said that he was calling to let me know that although they hoped to have an answer for us, they do not yet. He said that this does not mean that the decision leans one way or another. They just have not yet gotten a response from whoever it is who writes the policy ("them"...whoever "they" are!).

He said he was calling to let us know that we would be entiled to a full refund. Problem is, we used our frequent flyer to get these tickets so, given that our trip is not until November, I'm not ready to give up yet.

I think it's really important for as many people as possible to send in their comments as we right now have more of a chance than we may ever, of pushing them in our favor.

[This message has been edited by MimiM (edited February 09, 2006).]

On Feb 10, 2006

Here's what I sent:

I am writing to express my disappointment (and dismay) that US Airways is now serving peanuts on flights. My daughter has a life threatening allergy to nuts. While we take responsibility for her safety, an airplane presents a unique environment that we cannot control. Peanut particles circulating in the air create an unacceptable risk for her.

I'd like to share a few of our travel experiences: While traveling on Continental we were assured of having a "nut free" flight. Unfortunately, the snack box contained a "nut bar." While neither my daughter nor anyone in seats next to her ate the bar, she had an allergic reaction. As we frequently fly to Houston, we were pleased to be able to fly US Airways as an alternative to Continental. We no longer have that option.

We recently traveled on Jet Blue. When told of my daughter's allergy, the desk rep escorted her on board to introduce her to the flight attendant. They did not serve cashews (which is normally one of their snack options) and without being asked to, they made an announcement requesting that passengers not consume anything they may have brought on board containing nuts as there was a passenger with a life threatening allergy on board.

Given the unique nature of an airplane environment and the growing prevalence of peanut/nut allegies, I hope that US Airways will reconsider it snacks. Good corporate citizenship requires no less.

Thank you for your attention to this and I look forward to a response.

On Feb 16, 2006

Ugh!! In January, I had booked our June tickets for us from Phoenix to Maryland on USAir!

Has there been any update on this?

I wrote to the Customer Service using the link and now I am composing a letter to the Chairman as well.

Where's Light of Reason and Compassion!?

please email me if you know more, Jeannine

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