United not totally peanut free

Posted on: Sun, 07/16/2000 - 4:15am
lekalia's picture
Joined: 07/16/2000 - 09:00

We recently flew United to Hawaii. I researched their policy and they informed me that they did not actually serve peanuts. However, they did pass out a "mixed nut" snack. And although it did not contain actual peanuts, the ingredients listed peanut oil!

Posted on: Sun, 07/16/2000 - 11:33am
anonymous's picture
Joined: 05/28/2009 - 16:42

I also ran into this awhile back....that peanuts may not mean all NUTS! One stewardness looked at me and said "are cashews ok?"
I think I turned pale cause she grabbed my hand and said" no worry, but I can tell by your expression that they aren't"....they had planned cashews and almonds to replace peanuts! ahhh!!!! but my fault cause I didn't specify enough! This was with US AIR....they were MORE than willing to help though!

Posted on: Fri, 07/21/2000 - 5:40am
ajas_folks's picture
Joined: 04/28/2000 - 09:00

RE: United flight & snack: Do you still have the package that was served &/or the name & manufacturer of the snack product? Please take the time to write a letter to United Airlines about the snack served, it's list of ingredients, & include dates & flight numbers -- then PLEASE let us know what their response is. UAL needs to know about this problem so that they can address it -- it may have been a snack vendor's error or it could be a loophole in the wording of the UAL corporate policy & instructions ("peanut free") to their snack vendor on that route. Your letter to UAL does not have to be lengthy, just state the facts & ask for a simple reply. All of us who travel with PA family members will be thanking you for your persistence on this matter! EB

Posted on: Fri, 07/21/2000 - 5:52am
ajas_folks's picture
Joined: 04/28/2000 - 09:00

Contact info from the UAL website:
"To help us serve you better, please provide as many details as possible, such as:
Dates, flight numbers, and itinerary.
Airport, ticket office, or facility to which you are referring.
Names of the United personnel involved.
Copy of your ticket and boarding pass, or E-TicketSM receipt.
Class of service (first, business, or economy).
Your name, address (street or email), and telephone number. "
Customer Relations

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