UNITED airlines is not a safe airline

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We have just flown UNITED airlines. It is not a safe airline to fly if you have a person who has a peanut or nut allergy!! We had to get off the plane because the captain decided he "would not accomodate a peanut or nut allergy". The flight crew knowingly served hot mixed nuts in first class even after I presented them with a letter from my allergist stating that serving or eating peanuts or nuts in a pressurized compartment could be life threatening for my child. Do NOT fly UNITED.

On Jun 27, 2005

Please report the incident to [url="http://airconsumer.ost.dot.gov/problems.htm"]http://airconsumer.ost.dot.gov/problems.htm[/url] The more complaints they get regarding peanuts/nuts the more likely something will be done!

On Jun 27, 2005

When did you give them the letter? Did they tell you ahead of time that they wouldn't serve nuts? There are several threads about United on the boards and as far as I know, their only claim is that they do not serve peanuts. They always serve tree nuts in first class and business class.

My son is allergic to peanuts and sesame. We always fly United since they don't serve peanuts. However, thier economy class snack contains sesame, and they do serve tree nuts (not peanuts) in business class.

On Jun 27, 2005

I agree with Sandra Y. American does the same thing, and we are flying them in August. I certainly don`t expect the airline not to serve may contains, and since dd isn`t eating the food, I don`t really care if they serve tree nuts in first class. I am sure my dd is not going to have an airborne reaction to a may contain, and that is really our point in asking for a peanut free flight.

[This message has been edited by Carefulmom (edited June 27, 2005).]

On Jun 28, 2005

I have always had good luck with Northwest, it's the only airline we use because of PA issues.

------------------ Mother to a 5YO PA, soy, gluten and wheat allergic child who is also autistic. ( non-speaking autistic child who can't tell anyone who he is or what he can eat or not eat!!! scary stuff!!)

On Jun 28, 2005

I flew United recently and was impressed with the snacks they served and the menu pamphlet. What they have is these little boxed snacks that you can buy. When you look at the pamphlet, it was obvious that they had gone to extra effort to avoid peanuts. For example, they served one snack that had wheat thins, sunbutter, and a few other things. I thought including sunbutter was pretty progressive - they didn't have to do that. Also, there were a few may-contains in a couple of the boxes, and that was clearly stated on the menu. So my impression was that United was going to an extra effort to accomodate peanut allergy with its snack offerings.

I'm really sorry that Susie's Mom had a bad experience, but in a broader sense, I do see good things coming out of United as well for PA.

On Jun 28, 2005

Quote:

Originally posted by JND: [b]I flew United recently and was impressed with the snacks they served and the menu pamphlet. What they have is these little boxed snacks that you can buy. When you look at the pamphlet, it was obvious that they had gone to extra effort to avoid peanuts. For example, they served one snack that had wheat thins, sunbutter, and a few other things. I thought including sunbutter was pretty progressive - they didn't have to do that. Also, there were a few may-contains in a couple of the boxes, and that was clearly stated on the menu. So my impression was that United was going to an extra effort to accomodate peanut allergy with its snack offerings.

I'm really sorry that Susie's Mom had a bad experience, but in a broader sense, I do see good things coming out of United as well for PA. [/b]

The above describes our experience to a T. DH flies United all the time and always has a good experience. I am flying tomorrow so we will see!! There better not be any hot nuts served or I will have a COW!!! I'll keep you posted. I honestly didn't think I had to worry about United and serving nuts anymore.

On Jun 28, 2005

I must be missing something here. Who are you thinking "Susie`s Mom" might be?

On Jun 28, 2005

I fly United with PA TNA dd all the time and they do serve tree nuts in first class, but it has never been a problem for us. Their snacks are "may contain", but IMHO (and my allergist's) that is not a problem as the peanut "dust" would be so minimal.

United is having a lot of trouble now, due to cutting employee pension plans etc...I don't want to get into all that here - but there are a lot of unhappy folks / unions - however the peanut situation is the same.

On Jun 28, 2005

Quote:

Originally posted by robinlp: [b] There better not be any hot nuts served or I will have a COW!!! I'll keep you posted. I honestly didn't think I had to worry about United and serving nuts anymore.

[/b]

Yes, United does serve nuts and I'm pretty sure they will serve them on your flight. They are tree nuts only (no peanuts) and they are not served in coach--only in business class and first class.

Even when you're sitting in a section that serves them, it's not really a problem as long as you're only peanut allergic. Those sections of the plane that serve the nuts are smaller and the seats are farther apart from one another. The nuts are served in a dish, so nobody is popping open bags of nuts.

On Jun 28, 2005

Yes, there is a Susie's Mom. My point in posting our story is to inform people that UNITED has changed. They used to be, and in some cases may still be, accomodating of PA or TNA passengers. They also used to be "peanut free" which they are no longer. It is a complete hit or miss depending on the flight crew you get as to whether they will accomodate a passengers allergies. There snacks or no longer peanut free. Based on our experience this past week,it is completely up to the captain as to whether they will accomodate allergies. We provided a letter 90 minutes prior to leaving and they still heated and served mixed nuts in first class and planned on serving a snack with peanuts and/or nut traces in it as a snack to coach class. A flight attendant approached me, tossed the snack in my lap, snapped that she "was serving them" and to "not let my daughter eat them" and kept walking. I was told by the purser that it was up to the captain as to what is served on board and that he would not limit any types of food on his plane. Needless to say, we got off the plane. I just want people to know that United has had a change of policy. Don't assume that what was "safe" before is still "safe" now.

On Jun 28, 2005

Did you file a complaint?

On Jun 28, 2005

We have flown on United, and specifically chose to fly United to Australia last year because they did not serve peanuts (unlike Qantas).

I just went to the United website and searched for peanuts. This is what they say about the snack boxes you can purchase:

"United SnackBoxes come in four varieties and offer a range of high quality brand name products. We offer SnackBoxes on United flights that depart prior to 8:00 PM and are over 3

On Jun 28, 2005

Quote:

Originally posted by qdebbie1: [b]Did you file a complaint? [/b]

Yes, I have with both United and the Department of Transporation. I am also sending a letter to the president of United. My bottom line is this: Either you will accomodate LTA or you won't....I just need to know so I can keep my child safe.

On Jun 29, 2005

Maybe it is me, but I am not following something. Did they serve tree nuts or peanuts in first class? Because if it was tree nuts and they did not serve peanuts, then they are in fact peanut free. They have always served may contain products. (meaning may contain peanuts). We flew them in 2002 and they served may contain peanuts. And as the above person posted, their website clearly states that. So are you saying that they violated their own policy by serving actual peanuts? (as opposed to tree nuts which are a may contain peanuts)

On Jun 29, 2005

So just don't fly. Simple, case solved, stop your complaining.

On Jun 29, 2005

Quote:

Originally posted by Joanne: [b] Sometimes I wonder if my comfort zone is too narrow. (Is it a blessing or a curse to be an OCD type personality and have a child w/ PA?) I'd love to hear from anyone w/ PA who'se never had any problems with peanuts being served on the plane. [/b]

Hi Joanne,

I have flown Cathay Pacific where they served bags of peanuts and had no problems. I did take precautions such as not eat anything without washing my hands, etc. As well, I was on an Airbus 340 (seating 2-4-2) so there was no one next to me eating peanuts.

I usually prefer to fly peanut-free airlines like Air Canada. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

On Jun 30, 2005

We just had a rather positive experience with United. We had to go last minute to a funeral and DH flew with my son. He said that he told the crew before boarding, they removed mixed nuts from first class, made an announcement that anyone with peanuts/nuts that they brought on board should not open them or consume them on the flight. On the way home, i was with them and they did the same thing. Also, many have stated that since the nuts were in first class, they weren't worried. I said the same thing and the attendant noted that the air is re circulating thought the airplane and because of this, they would nix the mixed nuts in first class. i noticed that they are serving trail mix with soy nuts and there was a lot of soy in place of nuts or peanuts, so i was under the impression that they are making efforts.

[This message has been edited by saknjmom (edited June 30, 2005).]

On Jun 30, 2005

Quote:

Originally posted by saknjmom: [b]We just had a rather positive experience with United. We had to go last minute to a funeral and DH flew with my son. He said that he told the crew before boarding, they removed mixed nuts from first class, made an announcement that anyone with peanuts/nuts that they brought on board should not open them or consume them on the flight. On the way home, i was with them and they did the same thing. Also, many have stated that since the nuts were in first class, they weren't worried. I said the same thing and the attendant noted that the air is re circulating thought the airplane and because of this, they would nix the mixed nuts in first class. i noticed that they are serving trail mix with soy nuts and there was a lot of soy in place of nuts or peanuts, so i was under the impression that they are making efforts.

[This message has been edited by saknjmom (edited June 30, 2005).][/b]

This has been our experience on United until this last trip, which is my point. You never know if you will get an accomodating flight crew. If you get a flight crew that won't make accomodations then you are in a very difficult situation. As in our case, we had to get off the plane and hope that the next flight would accomodate my daughter's allergies (which it did).

On Jun 30, 2005

Reading through the posts...it makes me wonder if the "problem flights" are ones contracted by United, but aren't actually United...you know, those little airlines like ATA and whatnot???

It's always been my experience that when I make the reservation I have a note put in next to my name, have it flagged for "pre-boarding" (which helps I am told), and then I call back and ask for the Customer Relations Manager, and THEY put ANOTHER note in somewhere about my allergy (I am PA and TNA). Then, when I actually check into the flight I go through the whole riga-marole too.

I've been told by Delta, ATA, Southwest, United, Continental, and US Air over the years that the way to make it happen is to call ahead when you make your reservation. That...the food and snacks are ordered in advance and the schedule to stock the actual planes at the terminals by their food vendor is usually done the night before. Delta and Southwest claimed that if I waited until actual check-in to notify them, that it may cause a delay in the flight leaving the terminal b/c they will need to restock snacks...that pisses off pilots and flight crew.

for what the above is worth.

Sorry that happened to you.

Adrienne

On Jul 1, 2005

Quote:

Originally posted by ajgauthier: [b]Reading through the posts...it makes me wonder if the "problem flights" are ones contracted by United, but aren't actually United...you know, those little airlines like ATA and whatnot???

It's always been my experience that when I make the reservation I have a note put in next to my name, have it flagged for "pre-boarding" (which helps I am told), and then I call back and ask for the Customer Relations Manager, and THEY put ANOTHER note in somewhere about my allergy (I am PA and TNA). Then, when I actually check into the flight I go through the whole riga-marole too.

I've been told by Delta, ATA, Southwest, United, Continental, and US Air over the years that the way to make it happen is to call ahead when you make your reservation. That...the food and snacks are ordered in advance and the schedule to stock the actual planes at the terminals by their food vendor is usually done the night before. Delta and Southwest claimed that if I waited until actual check-in to notify them, that it may cause a delay in the flight leaving the terminal b/c they will need to restock snacks...that pisses off pilots and flight crew.

for what the above is worth.

Sorry that happened to you.

Adrienne[/b]

On Jul 1, 2005

Excellent advice, thank you. The flight was definitely a United flight crew and United plane. Someone said to me that United employees have had their salaries cut and they have lost their pensions due to the financial situation of United Airlines...this may make them less likely to be accomodating.

On Jul 4, 2005

Quote:

Originally posted by nutfreak: [b]So just don't fly. Simple, case solved, stop your complaining.[/b]

Gee, that's helpful *sarcasm* I don't see why the airlines have such a hard time accomodating someone with a LIFE THREATENING ALLERGY....are they too afraid the business men who pay big bucks for first class might be ticked off? Just makes me mad I probably would have asked to speak with the pilot and ask him to sign a paper stating that he was knowingly putting my child at risk and would assume all responsibility for my child...and that if a serious allergy resulted I would be able to hold him and the airline responsible

Of course he would never sign it, I would just do it to make a point....grr, this whole thing makes me mad

On Jul 4, 2005

I believe nutfreak is a troll.

------------------ ============== [b]~Gale~[/b]

On Jul 5, 2005

We just flew coast to coast on United this week and were also offered those box snacks, or a breakfast of cheeses, yogurt, danish, crackers, and fruit. The box snacks had some may contains, but were all pre-packaged things with labels. The attendant said that there were no peanuts being served, and I didn't see any in the meals. Can't say what was going on in first class. When I called to arrange the flights, I was told there were no peanuts served. Our experience was fine, but it makes me crazy to think we could be at the mercy of whatever flight crew we get. Could you post the response you get from your complaint?

On Jul 6, 2005

Susie`s Mom, I am still wondering what the answer is to my question----did they serve tree nuts in first class, or did the mixed nuts include peanuts? According to FAAN, United`s policy is to serve tree nuts, but not peanuts. So are you saying this was not followed? Here is the link to the FAAN article. Very interesting. [url="http://www.foodallergy.org/Advocacy/airlines.html"]http://www.foodallergy.org/Advocacy/airlines.html[/url]

On Jul 6, 2005

Quote:

Originally posted by Carefulmom: [b]According to FAAN, United`s policy is to serve tree nuts, but not peanuts. So are you saying this was not followed? [/b]

That is what I am wondering too. Were peanuts actually served on the flight?

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