United

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hey - I saw this today after perusing airline "in flight service" pages:

from here: [url="http://www.united.com/page/article/0,6722,51257,00.html"]http://www.united.com/page/article/0,6722,51257,00.html[/url]

Note: None of the items in the United SnackBoxes contain peanuts, peanut flour or peanut oil. Some products have been manufactured in a facility that also processes peanuts and are labeled as such.

Does anyone know what their "cocktail snack" is?

[url="http://www.united.com/page/article/0,6722,51501,00.html"]http://www.united.com/page/article/0,6722,51501,00.html[/url]

Adrienne

------------------ 30-year old survivor of severe peanut/tree nut allergy

On Mar 12, 2006

I noticed that there is trail mix listed in some of these kits. Won't they contain peanuts?

On Mar 12, 2006

if you google the brand of trail mix, it's Manor Creek Naturals, Early Start Trail Mix...which contains: oat clusters, almonds, walnuts, raspberries, cranberries and blueberries.

no peanuts

Adrienne

------------------ 30-year old survivor of severe peanut/tree nut allergy

On Mar 1, 2007

Does anyone have any up to date information on United please. Could the cocktail snack be peanuts?

On Mar 1, 2007

Quote:

Originally posted by JULES63: [b]Does anyone have any up to date information on United please. Could the cocktail snack be peanuts? [/b]

others of us are wondering too. A few months ago I was emphatically told no by United when I flew.

REcently on another thread, someone posted that they were told very recently that United said peanuts could be served on some flights.

I called them, got no where and haven't been able to call back again.

It's rather disappointing if they started to serve peanuts as the cocktail snack, they were a no-peanut airline.

Adrienne

------------------ 30-something survivor of severe peanut/tree nut allergy

On Mar 1, 2007

I can't remember for sure, but when I flew United in the fall, I'm pretty sure the snack boxes were all PEANUT free. There were some trail mixes, which did have tree nuts, but I seem to recall the info' in the magazine saying peanut-free. They did have a snack box (morning one?) that had a little cup of Sunbutter in it.

On Mar 3, 2007

I called United a couple of weeks ago, and they told me that they sometimes serve peanuts as the complimentary snack.

On Mar 5, 2007

Quote:

Originally posted by Mookie86: [b]I called United a couple of weeks ago, and they told me that they sometimes serve peanuts as the complimentary snack. [/b]

W-H-A-T??!!!! [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img]

Please list number you called, if you have it. Did you call United Mainline, or one of their "feeder" or United Express carriers??

Did you get name of whom you talked to? Was this just a reservations agent (outsourced offshore now)?? Or were you actually speaking to a Higher-UP customer service rep (there are only a few) based in the USA??

[b] [i] I really need to know this info. [/i] [/b]

I will go in guns blazing on them, DH included, and will enlist thousands of their aircrews if I have to.

PLEASE e-mail me if you'd rather not post.

~Elizabeth

[This message has been edited by ajas_folks (edited March 05, 2007).]

On Mar 5, 2007

HAS ANYONE BROUGHT THIS MATTER UP WITH FAAN RECENTLY??!!!

O.M.G.

[img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img] ~Elizabeth

On Mar 5, 2007

I believe that the United emergency landing of 1997 (?) mentioned in this linked item is one of the reasons United went no-peanuts (bagged, anyway) in the first place:

[url="http://www.pbs.org/newshour/bb/health/july-dec97/peanut_12-19.html"]http://www.pbs.org/newshour/bb/health/july-dec97/peanut_12-19.html[/url]

~Eliz

On Mar 5, 2007

Thinking online, Follow me, if you can --

Thinking now about how America West (who WAS sesrving peanuts until very recently) bought out USAir & assumed the USAir name.

The "original" USAir was NOT serving peanuts as they were a code share airline with United. Code Share means you might be booked under the name United, but you actually end up flying on a USAir flight as they share equip & flights in some markets (simiplified explanation).

THEREFORE, people were actually booked thru United as "United" but were actually flying on "new" USAIR which was old America West who was still SERVING BAGS OF PEANUTS>!!

Still doesn't answer why a UNITED employee would state they were now serving PEANUTS.

Really do want to know who said that & the real story.

Help me with current info, anybody who has it.

~Elizabeth

[b] THIS IS NOT JUST A PASSENGER SAFETY ISSUE. IT TRANSCENDS THAT TO A [i] SAFETY-OF-FLIGHT [/i] ISSUE WHEN AN ON-BOARD EMERGENCY MUST BE DECLARED AND EXECUTED. [/b]

[This message has been edited by ajas_folks (edited March 05, 2007).]

On Mar 5, 2007

So have you called United about it? I'm very skeptical.

On Mar 5, 2007

I tried calling today, but was too late for their US call center...I got the India one and I hung up. I had a horrible communication issue (and 3 one hour phonecalls) trying to deal with a bereavement fare in early Jan.

Anyway...I'll try in the morning. I was told that if you call early enough in the US day (like before noon) you can get their Dallas call center.

When I call I plan on asking for their disability specialist...and not talking to the first level cs rep.

Adrienne

On Mar 6, 2007

I called the regular general # in the US. They also tried giving me the run-around. The woman kept telling me that she couldn't answer my question unless I had a specific flight #. I told her that I don't need a specific flight # to have her answer my question. All I want to know is if United serves peanuts as its complimentary snack on ANY of its flights. She said yes, they sometimes do. I informed her that this meant I would not be flying their airline because I'm concerned about peanut residues on the plane, and I hang up. I didn't get her name. I called in Feb. '07.

I also know someone who flew a United flight a few months ago, and they served peanuts as the complimentary snack on that flight.

I wish I had better news!

On Mar 6, 2007

I will try to call tomorrow morning EST before 11:00 am.

Multiple times.

To multiple reps.

Will post what I find out ASAP.

~Elizabeth, trying not to screw myself into the ceiling about this.

On Mar 6, 2007

I just wrote to the general FAAN email address asking them to help...I'm thinking they have a good contact at airlines or a good way to find out, better than just a 'general person'.

Adrienne

------------------ 30-something survivor of severe peanut/tree nut allergy

On Mar 7, 2007

Quote:

Originally posted by ajgauthier: [b] Anyway...I'll try in the morning. I was told that if you call early enough in the US day (like before noon) you can get their Dallas call center. [/b]

Dallas??

Not sure where the in-country United Airlines call centers are still located -- IF ANY -- but when they closed the one in Kent, Washington a couple years ago, I thought that only left call centers in Chicago, Washington, D.C., Detroit, and Honolulu -- and of those I don't know what's still left currently. (I thought they had ALL been closed.)

What number are you using to call United?

Thanks, Eliz

[This message has been edited by ajas_folks (edited March 07, 2007).]

On Mar 7, 2007

A friend of mine is a F/A with United. I tried calling her yesterday, but no answer. WIll try again today. She should know what is being served!

On Mar 7, 2007

Quote:

Originally posted by ajas_folks: [b] Dallas??

Not sure where the in-country United Airlines call centers are still located -- IF ANY -- but when they closed the one in Kent, Washington a couple years ago, I thought that only left call centers in Chicago, Washington, D.C., Detroit, and Honolulu -- and of those I don't know what's still left currently. (I thought they had ALL been closed.)

What number are you using to call United?

Thanks, Eliz

[This message has been edited by ajas_folks (edited March 07, 2007).][/b]

yes I spoke to someone who was physically in Dallas for the first of many phonecalls I had to make to change a reservation from regular to a bereavement situation. I had to hang up and call back b/c I didn't have the funeral home info...I called back all I got from that point on was India.

Adrienne

------------------ 30-something survivor of severe peanut/tree nut allergy

On Mar 7, 2007

Well, I tried calling United 3 times this AM using their standard United number --

1-800-United-1 (1-800-864-8331)

for reservations and customer service . . . and I only ever got call center outside USA, so I just hung up. (Not interested in canned, script-read response. . . .)

So, then I used their form on website [url="http://www.united.com"]http://www.united.com[/url]

to send e-mail & the following is what I wrote to them:

[i] We fly ONLY United Airlines because our children have Life-threatening Peanut Allergy and UAL was not serving packs of peanuts inflight (as of late 1990's). We are trying to confirm that United still DOES NOT serve bags of peanuts as a snack item. We are well aware of contents of the snack boxes, assuming correct as listed on website. HAS THERE BEEN A POLICY CHANGE with regard to bags of peanuts? Is United now serving bags of peanuts again on flights?? Please advise. [/i]

After I searched all over creation on their website (geez, I hate what bankruptcy & cost reduction have done to that once superior airline) I found a phone number for "Complaint Resolution," which I've not yet had a chance to call.

Here is number for "Complaint Resolution" for anyone else who wants to see what kind of answers we get:

1-877-228-1327, 8 am - 7 pm, CST, M-F

I will try to call tomorrow as I won't be able to in time left today with busy schedule.

What a royal P.I.A.!!

~eLIZABETH

On Mar 8, 2007

I called last night to that number and got this menu and frankly my kitten hit my hand and I bumped the phone and some button got pressed - I don't know what I chose! Anyway I asked to speak to an agent and got one who didn't seem to be in India. She took my question and put me on hold for a bit and came back. She said she checked with her supervisor, etc. and that no peanuts are served on Ted or United flights. They sometimes serve a mixed nut item on the entire plan but it doesn't have peanuts.

Maybe someone else can call and confirm. I'm about to book a Ted through United flight!

Carol

On Mar 8, 2007

ok - I just called at 11am AZ time...

wasn't on hold TOO long [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

If you call the regular 800 number it goes through reservations, and I just hit zero on the phone which takes you directly to an agent.

I explained the discrepancy in recent information, and that I was concerned being a frequent traveler on United about 'bags of peanuts' being served as the cocktail snack. He paused a second, asked me to wait while he verified what he said he already knew...and then told me 'United does not serve peanut items on any flights due to peanut allergies. However there are may contain items due to processing of the snacks, and everything is labeled.' He went on to reiterate that NO - NO BAGS of peanuts are served on United/Ted flights or any of the small carriers they employ for shorter flights.

I could see how misunderstandings can occur with people thinking nuts = peanuts or visa versa. Also, that maybe Mookie - your friend was given one of their tree nut snacks?

I feel ok on United, but I still call and verify every flight before I book it online.

Adrienne

------------------ 30-something survivor of severe peanut/tree nut allergy

On Mar 8, 2007

I am sorry for the confusion I created, and I have no idea why the first person gave me wrong info. I am glad to see that United is indeed a peanut-free airline.

I decided to call again myself. I called 1-800-864-8331, and I also was given the same information---that they do not serve peanuts or anything with peanuts or peanut oil in any purchased or free food.

The person I know says that it was on a domestic United flight a few months ago that he was served an actual bag of peanuts on a trip from DC to Chicago (or the route home. Like others said, perhaps he was switched to another airline and didn't even notice.

I am really sorry for all of the confusion I created (not my fault, of course, but nonetheless I feel badly).

Quote:

Originally posted by ajgauthier: [b]ok - I just called at 11am AZ time...

wasn't on hold TOO long [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

If you call the regular 800 number it goes through reservations, and I just hit zero on the phone which takes you directly to an agent.

I explained the discrepancy in recent information, and that I was concerned being a frequent traveler on United about 'bags of peanuts' being served as the cocktail snack. He paused a second, asked me to wait while he verified what he said he already knew...and then told me 'United does not serve peanut items on any flights due to peanut allergies. However there are may contain items due to processing of the snacks, and everything is labeled.' He went on to reiterate that NO - NO BAGS of peanuts are served on United/Ted flights or any of the small carriers they employ for shorter flights.

I could see how misunderstandings can occur with people thinking nuts = peanuts or visa versa. Also, that maybe Mookie - your friend was given one of their tree nut snacks?

I feel ok on United, but I still call and verify every flight before I book it online.

Adrienne

[/b]

On Mar 8, 2007

OH MookiE! Please do not feel the need to apologize! I think it's great that so many of us rallyied to verify with United what their current policy is!

FWIW, I tried two times to call the Complaint Res number & sat on hold so long (20+ minutes each time) that I had to hang up -- my fault, I suppose for trying to call both times too close to when I needed to leave house. (I never use cell for these calls as it never fails, call is dropped just when I'm getting decent HUMAN info.)

If nothing else, all the calls & e-mails to United sends a message -- their no-bags-of-peanuts policy is IMPORTANT and really matters to these customers.

I still have not had response to the e-mail I sent. They are slammed right now due to weather problems AND the constant problem of lost baggage . . .

~Eliz

On Mar 8, 2007

Wanted to add this, though I know I've posted this info previously (& some of you know due to discussions elsewhere on this board) -- my husband IS a United Airlines pilot, but he is currently on extended military leave. He has not actively flown for UAL since January 2003. We just fly them exclusively (when we can afford tickets, LOL [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img] ).

Unfortunately, we cannot get "personal" questions answered vis-a-vis PA thru employee channels . . . once upon a time (pre-9/11 & bankruptcy) we MIGHT have, but no way now. . . DH is just a cog in the wheel & employee moral is perfectly terrible, though only slightly higher than it was about 2 years ago . . .

~Elizabeth

On Mar 8, 2007

Thanks for checking EB.... we are very familiar with the "big company" form of "employee relations" around here... [img]http://uumor.pair.com/nutalle2/peanutallergy/tongue.gif[/img]

Cheers.

[url="http://www.despair.com/worth.html"]http://www.despair.com/worth.html[/url]

On Mar 9, 2007

Mookie - no harm was done by letting us know what you were told! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] It's good to 'hear the rumors' and know what the c/s reps are telling people and what passengers are saying.

I'd rather have something I need to track down and call United to verify info, rather than possibly being surprised mid-flight!

So, thank you for posting [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] You didn't cause any trouble for me.

Adrienne

------------------ 30-something survivor of severe peanut/tree nut allergy

On Mar 9, 2007

I just spoke with my friend who is a flight attendant with United. She flies international - and said that United serves treenuts but does not serve peanuts on international flights.

She also said she can't imagine that United is serving peanuts on domestic flights.

On Mar 9, 2007

Quote:

Originally posted by Adele: [b]I just spoke with my friend who is a flight attendant with United. She flies international - and said that United serves treenuts but does not serve peanuts on international flights.

She also said she can't imagine that United is serving peanuts on domestic flights.

[/b]

good to know about international...I may be doing a sabbatical in Germany and a possible trip to Greece in the fall...and am already fretting flying international!

Adrienne [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

------------------ 30-something survivor of severe peanut/tree nut allergy

On Mar 9, 2007

Adele -- thanks for asking your FA friend!!

I have vague recollection of flying on UAL in past 2 years (& on UA Express carriers) and being offered some sort of packet of trail mix (in coach, not 1st or business) -- it had no nuts or peanuts (WAS a may contain, or shared equip item) -- BUT it DID have soynuts, which look an awful lot like peanuts. I recall seeing soynuts on floor around seats & being startled until I realized what they were.

Too many moves in past few years, too many flights home, so I just cannot be sure on this.

Perhaps I really am beginning to lose my mind! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

------------------ ~Eli[b]Z[/b]abeth, Mother to 2: DD age 5, NKA, treated as though PA/TNA DS age 8, PA, possible TNA, Latex, legumes? (PA diagnosed & ana reaction 1999) Member here since 2000

On Mar 9, 2007

I too appreciate any concern being posted about peanuts on a flight. I was just about to book a flight with United for October and I would have been really upset if they'd starting serving peanuts!

Better to post and let us all go and find out - I feel better that so many of us called to verify it was tree nuts only.

On Mar 22, 2007

Quote:

Originally posted by ajas_folks: [b] So, then I used their form on website [url="http://www.united.com"]http://www.united.com[/url]

to send e-mail & the following is what I wrote to them:

[i] We fly ONLY United Airlines because our children have Life-threatening Peanut Allergy and UAL was not serving packs of peanuts inflight (as of late 1990's). We are trying to confirm that United still DOES NOT serve bags of peanuts as a snack item. We are well aware of contents of the snack boxes, assuming correct as listed on website. HAS THERE BEEN A POLICY CHANGE with regard to bags of peanuts? Is United now serving bags of peanuts again on flights?? Please advise. [/i] [/b]

Received this response from United Airlines Customer Relations, Dated March 22, 2007:

Dear Lt. Col. XYZ,

Thank you for contacting us. I understand your concern regarding peanut allergies.

We do provision cocktail snacks that include "tree nuts" such as almonds, cashews, pecans, pistachios, walnuts, etc. But please know that United does not serve peanuts or peanut-based products. However, we cannot guarantee that a United flight will be peanut free; other passengers may carry on peanuts or peanut-based products with their personal items for in-flight use. Also, there is the possibility that some food items come from facilities that also manufacture products that may contain peanuts or peanut oils. Passenger safety is so very important to us. May we suggest you take necessary precautions for your situation since [b]policy varies among all carriers, including United Express and our partner airlines. [/b]

We appreciate this opportunity to respond and look forward to serving you.

Regards,

"NAME" United Airlines Customer Relations My bold added for emphasis}_______________________________ _______________________________

IMPORTANT to note the comment at end of his e-mail which I highlighted in bold. As to domestic (USA) flying -- you would want to check ahead as to the actual named carrier you will be flying (many small carriers fly for UAL as "United Express" -- differs by area of country) if you are flying part of your trip on United Express aka "UAX" -- THEN you would want to check directly with that small carrier as to on-board food service & snack policies to be certain.

Hope that makes sense.

~Elizabeth

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