All-Inclusive Resorts

Posted on: Wed, 12/18/2013 - 1:57am
tsmith's picture
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Joined: 12/18/2013 - 08:55

I would love to hear about people's good or bad experiences staying at all-inclusive resorts with food allergies. Any resort recommendations? Specifically in the Caribbean?

Posted on: Mon, 12/30/2013 - 6:38am
Elldale's picture
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Joined: 06/07/2007 - 09:00

We went to the Iberostar Rose Hall Beaches resort in Montego Bay last summer and our 21 year old daughter had her 1st allergic reaction to peanuts since identifying the allergy at 1 year old. Although the resort staff appeared to be accustomed to accommodating guests with food allergies; this proved to be untrue in our case. The Guest Services department provided us with a letter for the à la carte restaurants and we met with a chef our first evening at the main buffet. This chef advised us where peanuts/ peanut butter (as well as her other allergens) may be present (porridge!) and told us clearly that no desserts contained peanuts when we asked. He was incorrect; the resort does serve peanut butter cookies which my daughter unknowingly ate. She experienced gastro and skin system symptoms and we went to the local hospital; our daughter was fine. When we tried to understand what happened the next day, we discovered another chef who did not know the ingredients of the resort's cookies. Only the executive chef appeared to be knowledgeable. The resort did not take any responsibility for the incident. Their stand is that we were advised that our daughter should always show the letter before ingesting any food, which was not what the four of us, present during the discussion, heard. I guess being told all the desserts were safe was too good to be true but we have always believed if we were provided information from a reliable source, we could trust it.

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