Spirit backed out on their promise

Posted on: Fri, 01/20/2006 - 10:57am
Brissa2's picture
Offline
Joined: 09/30/2004 - 09:00

I originally had a nightmare with Spirit(it is a long story but can be found in a previous Spirit message I wrote). They served nut products after confirming that they would not. We then had a layover and they did not want us to board the next flight but leave us without a connecting flight. After much arguing we were able to get on the flight but they refused to not serve nut products. We kindly asked people around us not to buy them, and everyone on board was understanding. Spirit admiited they were wrong and said they were changing their policy and will no longer be serving nuts. They begged me not to contact the Dept. of Transportation and they awarded me round trip vouchers anywhere I want to fly to use by June 2007 for myself and the other family I was flying with. I recently wanted to use these vouchers, and conveniently they informed me that a new "boss" took over and they are serving nut products again. They also told me they are not honoring the vouchers, because they don't want the liability of the peanut allergy. I questioned about the vouchers for the other family and I was still denied. I originally had all these promises in writing. I would like to know what action I can take. I am so upset by this. I feel they just told me they were changing their policy so I would not report them to the Dept. of Transportation. I felt if their policy changed and they are no longer serving nut products, then some good came out of it. Any help I would appreciate.

Posted on: Sat, 01/21/2006 - 11:18am
CorinneM1's picture
Offline
Joined: 06/20/2002 - 09:00

You have their promise in writing? What did it state, that vouchers to be used by xx date up to $xxx amount?
Do not respond back to them till you talk to a lawyer or the BBB. I would talk to a lawyer first bc it is my understanding that if you "negotiate" meaning that you ask to Spirit to reimburse you on the promise that they made in cash, that "negotiate" can equal refusal of the offer. And then you could be left with nothing.

Posted on: Sat, 01/21/2006 - 11:18am
CorinneM1's picture
Offline
Joined: 06/20/2002 - 09:00

You have their promise in writing? What did it state, that vouchers to be used by xx date up to $xxx amount?
Do not respond back to them till you talk to a lawyer or the BBB. I would talk to a lawyer first bc it is my understanding that if you "negotiate" meaning that you ask to Spirit to reimburse you on the promise that they made in cash, that "negotiate" can equal refusal of the offer. And then you could be left with nothing.

Peanut Free Store

More Articles

There are many reasons why you may want to substitute almond flour for wheat flour in recipes. Of course, if you have a...

Are you looking for peanut-free candies as a special treat for a child with...

Do you have a child with peanut allergies and an upcoming birthday? Perhaps you'd like to bake a...

Most nut butters provide all the same benefits: an easy sandwich spread, a great dip for veggies, a fun addition to a smoothie. But not...

Do you have a sweet tooth and more specifically a chocolate craving? Those with peanut allergies must...