Southwest Airlines

Posted on: Wed, 02/20/2002 - 4:18am
BarbM's picture
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Joined: 02/20/2002 - 09:00

I have been meaning for the last couple of months to post this message. I am sorry that it may be lengthy but I hope it is informative and helpful. Last November we traveled to Disney for Thanksgiving on Southwest Airlines departing from Providence, Rhode Island. When making the reservation I informed the reservationist of my 7 year old son's peanut allergy. He told me that he would red flag this in the computer and Southwest would accommodate us and would substitute another snack for peanuts on our flights. They did. The reservationist told me (and this is important) that when you are at the ticket counter you need to inform the ticketing agent of the allergy (it will already be noted in the computer from when you made the reservation). The ticketing agent would then call down to the gate to confirm that peanuts were not included in the re-loading for that flight. She did - no peanuts were allowed in that food/beverage carts for our flight. The ticket agent told me that when I got to the gate to check in, to let the gate agent know that it was my son who had the allergy. I did inform the gate agent and she then told me that I would board the plane first (along with the eldery) so that I could tend to whatever I needed to for my son. I boarded and plane and then I cleaned up around our seats with a wipee because there is a chance that there may be some peanut residue left from the prior flight. They vaccuum and clean up as much as possible but they cannot guaranty that they get everything. The earlier the flight, the better the chance of no peanuts being served on the prior flight; they usally start serving peanuts after noon. I would definitely recommend Southwest but you need to do the appropriate steps. FYI, you also need a doctor's note describing the peanut allergy (although they never asked to see it). Another important note: you also need to call the airlines 24 hours ahead of your flight (don't forget about your return flight) confirming that there will be no peanuts allowed on the flight. If there is someone who is unwilling to do their part, you need to speak up. On our return flight I followed the same procedure but when I informed the ticket agent that she needed to call down to the gate, there was another agent with her who said to me "it doesn't mean the rest of the passengers can't have peanuts" and her partner ticket agent said "oh, yes, it DOES mean that". Most were more than willing to go the extra distance with a smile. Hope it is helpful. Barbara.

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