SOUTHWEST AIRLINES

Posted on: Thu, 04/22/1999 - 10:36am
dhumphries's picture
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Joined: 02/02/1999 - 09:00

Southwest Airlines also still offers peanut free flights upon request, and the reservationist was very accomodating and helpful when I made my reservation. We will be traveling to Orlando next week with my two year old peanut allergic son. I plan on e-mailing Continental right now with my opinion on their new policy. I also travel for work, and will not use Continental if possible.

Posted on: Thu, 04/22/1999 - 10:50am
EILEEN's picture
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Joined: 04/06/1999 - 09:00

Please do e-mail them. It took me 2 hours today to get the statement from Continental. The first representative at customer service had told me I could have a request for a peanut free flight placed as a SSR (special service request) in my PNR (passenger not reservation) but that there would be no guarantee that they could accomodate my request. When I called reservations later on today to check that the request had been placed I found that there was no record of my request! So I was back on the phone again to cutomer service. Once this company hears the word peanut butter they want you off the phone fast!!! Everyone please double check on these airlines, their promises are meaningless.

Posted on: Sat, 04/24/1999 - 10:48am
dhumphries's picture
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Joined: 02/02/1999 - 09:00

Hi Eileen,
I e-mailed Continental on the night of the 22nd with a request for a reply. I still have not received one, and wonder if I am going to. I mentioned that this allergy had doubled since the 80's with the chief population being children, and then asked them if they were not concerned about these future customers. We'll see what they have to say, if anything.

Posted on: Sun, 05/09/1999 - 8:48am
dhumphries's picture
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Joined: 02/02/1999 - 09:00

Hi,
I just wanted to report that we got back from our vacation yesterday, and Southwest did not serve peanuts. However, I did have to mention the allergy to both the gate attendants and the flight attendants (don't just trust the gate attendant to take care of it for you). However, they did not clean up the plane, and there was peanuts everywhere on the floor and seats! I cleaned these areas myself, and held my son in my lap the whole time. Needless to say, I don't think we'll be traveling by air in the near future. It was a stressful event, to say the least.

Posted on: Thu, 08/12/1999 - 7:14am
dettu's picture
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Joined: 08/12/1999 - 09:00

We recently flew Southwest, a very short (1-hour) flight. I took this trip with my PA son last summer and had a scary flight when we realized that the snack they had been serving from the tail up toward the front was PEANUTS--we were sitting in the bulkhead. I had made the request with my reservation months in advance. SWA was extremely apologetic and, although my son had no reaction (I gave him Benadryl before the flight), they issued us a voucher for future travel. That's why I flew with them again. This most recent flight was better--I still informed the flight attendants when we got on, and they were very surprised, so arranging this ahead of time is practically pointless. Still, they were very nice and obligingly served raisins instead. I did notice peanut debris everywhere, and the only thing my now 3-year-old son remembers about the flight is that the plane has peanut dust. This time I didn't medicate him beforehand and he still had no reaction, despite the virtual peanut minefield. I did wipe down the armrests and window, but he didn't really keep his hands off the seat very well. He was wearing shorts and did get eczema on the backs of his legs after the trip; it cleared up pretty fast.

Posted on: Thu, 08/12/1999 - 11:09pm
SteveW's picture
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Joined: 04/08/1999 - 09:00

I suggest the following when dealing with an airline that will not serve peanuts when a request is made.
1. Request pn not be served when you book the tickets.
2. Call one week in advance to verify that peanuts will not be served. Many airlines have outside food and contractors. This is why they require the request be made seven days in advance.
3. Verify that pn will not be served with the flight attendant.

Posted on: Fri, 08/13/1999 - 11:25am
dhumphries's picture
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Joined: 02/02/1999 - 09:00

Even if you do steps 1 and 2, many airlines don't acknowledge it (I have personal experience here). The flight attendants are always your best line of defense. In addition, always tell the gate attendant upon check in about the allergy.

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