Southwest

Posted on: Sun, 02/25/2001 - 6:52am
TDJEVA's picture
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Joined: 06/20/2000 - 09:00

pDo not fly Southwest, They serve Peanuts on their Planes. I mean a bag of them. We flew from TN to Las Vegas(PA child at home)and you could smell the Peanuts everywhere on the plane./p

Posted on: Sun, 02/25/2001 - 7:06am
EILEEN's picture
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Joined: 04/06/1999 - 09:00

Southwest will remove peanuts from a flight and serve a substitute snack for everyone on the flight. You have to ask them first!
Make sure your request is your travel flie, call again later and check it is in. You need a doctors letter to show when you check in, and also check with everyone in the check-in boarding procedure. We have flown many times with SW over a couple of years, and have always been delighted with how they handle our situation. But you have to ask them first and work your way throught the process, it takes time but it's worth it. Oh and get to the airport early, it really helps.

Posted on: Sun, 09/23/2001 - 12:44pm
quilterkel's picture
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Joined: 09/23/2001 - 09:00

I am a wreck. We are flying Southwest in December to Texas and my son who is PA has never been on a plane. Our Allergist is usually great but this time he was not to comforting. His answer was .......don't just take one Epi-Pen. Will I need that right to administer too, since I am the parent and he is 5 and I will be there with him in case of a reaction?

Posted on: Tue, 01/15/2002 - 5:37am
cammie caver's picture
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Joined: 01/11/2002 - 09:00

We flew to Disney last summer. When making airline reservations, I was told to bring a letter from our doctor and give it to them at check in. We did this and they were very gracious. They served a substitute for peanuts and announced that there were allergic individuals on board to please not open anything that contains peanuts during t he flight. We made it fine. Good Luck!

Posted on: Tue, 01/15/2002 - 6:44am
Suz-a-loo's picture
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Joined: 10/19/2001 - 09:00

Beware! Although Southwest will accomodate you when you make the request, they do NOT clean the airplanes in between flights. So, even if peanuts are not being served on your flight, it doesn't mean the previous flight was peanut free. We went through the whole procedure as mentioned in the previous posts to make sure our flight was peanut free. They did accomodate us, however, when we boarded, there were peanuts all over the floor and seats. I had to wipe everything down (trays, seats, windows, arm rests). As for the peanuts on the floor, I couldn't do much about them. I just instructed my PA son to stay in his seat and not touch anything. Fortunately, we made it through reaction free.

Posted on: Tue, 01/15/2002 - 6:46am
Suz-a-loo's picture
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Joined: 10/19/2001 - 09:00

Whoops. Double post.
[This message has been edited by Suz-a-loo (edited January 15, 2002).]

Posted on: Sat, 02/02/2002 - 11:51am
Chris PeanutAllergy Com's picture
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Joined: 04/25/2001 - 09:00

This was sent by email to us:
>>
Chris,
I want you to post on your list that Southwest Airlines took off all peanuts
on board 2 flights I took with them when I told them of my allergy. United
only removed peanuts for a few rows front and back, but Southwest completely
removed them from the entire plane.
------------------
Stay Safe,
[email]Chris@PeanutAllergy.Com[/email]

Posted on: Fri, 01/02/2009 - 8:27am
Jacobs_Mommy's picture
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Joined: 03/15/2007 - 09:00

I wanted to share my recent experience with Southwest. They were awesome. When I booked the flight online, I called and spoke with an agent because I was uncertain about the guidelines for bringing Jacob's epi pens on board (I wasn't sure if I needed a note from the Doctor). They told me that they would make a note of his allergy and to be sure and tell the attendants when we boarded the plane as well.
We were given 2 cards at the airport (one for me to keep and the other to give to the flight attendant). The told me they would not serve peanuts on this flight due to the risk of peanut dust in the cabin. They were so great to us!! I cannot say enough good things about them.
There was a man right beside us that actually asked for peanuts to go with his beer and he was told that they could give him a pack as he exited, but they could not give them to him during flight because of an allergy on board. He seemed a little miffed and boy was I ready for a fight if he had said too much. (He didn't know that we were the reason he couldn't have nuts with his beer).
They did tell me that they could not stop passengers from bringing their own peanuts on board, but I didn't see any and we had no problems.
Hats off to Soutwest for making my life a little calmer!!!!!

Posted on: Fri, 01/02/2009 - 9:41am
cfkjc2's picture
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Joined: 07/13/2007 - 09:00

I am so pleased to hear your story. We have not have a chance to fly with southwest, but definitely will keep them in mind for our next trip. I think that you should send them this link, they will be pleased to know that their works are appreciated. (and of course, encourage them to continue.)
Thank you for sharing this.

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