Snyder\'s of Hanover pretzels

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Today I spoke with Debbie at consumer affairs at Snyder's who said that right now there are no nut products in their pretzels but this will soon change as they are adding a "peanut sandwich" (cracker?) to their line. [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img] Although they will use separate production lines, all of their products are made in the same room. She said that this is on a trial basis. I expressed to her my sincere disappointment since we always have counted on Snyder's pretzels as being safe. I then went to my computer and sent a letter expressing this further and asking that they either reconsider this or consider a separate facility.

If you are familiar with Snyder's and want to try to prevent this from happening, please write to them and share with them your concerns:

[email]"consumeraffairs@snyders-han.com"[/email]

Maybe, if enough people respond, we can make them rethink this!

Thanks, MimiM

On Feb 17, 2004

Thanks for posting! We rely on this product and I am not happy to hear this news.

I just sent them an email and hope to hear a response from them soon. I will post back with any additional info.

On Feb 17, 2004

Ditto. I just responded to the posted consumer affairs link.

On Feb 17, 2004

Ditto.

On Feb 17, 2004

I just responded too. Did she say this would be the case for all of their pretzels?

On Feb 17, 2004

I believe I corresponded with this Debbie by email in June 2003. Even then, Snyders was making a peanut-filled pretzel, and I was asking about the possibility of cross-contact. At that time, Debbie told me that the peanut-filled pretzels were manufactured in a facility separate from other products. Something about the quality of her response made me feel that I should confirm this with her superordinate. I failed to do it, at the time, though. However, given your new information, I will contact Snyders, now.

On Feb 17, 2004

She said that this would be affecting all of their products and that the production lines are all in one large room. Awesome job for those of you who emailed. Pass on the word. I would like to hit them with a ton of responses! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

MimiM

On Feb 17, 2004

added my email to the list!

We eat these nearly daily. It is my dd's carb staple. becca

On Feb 17, 2004

E-mailed them this afternoon.

On Feb 17, 2004

We asked our Allergist about Snyders pretzels and we had him check them for our DD (3) and he said no! When I spoke with Snyders I was told that they made the peanut filled pretzels on the same line. That was just 1 month ago. FYI....

On Feb 18, 2004

We sent them an email as well. Hope this helps! Julee and Ethan

On Feb 18, 2004

toomanynuts: what do you mean that you checked with your allergist??

I never heard of a doctor checking or suggesting a certain food company.

On Feb 19, 2004

I sent an email. This is the only pretzel brand we buy so if they do this we won't be able to buy any plain pretzels at all. [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]

------------------ ============== [b]~Gale~[/b]

On Feb 19, 2004

Don't forget about Frito Lay "Rold Gold" Pretzels!

We have used these for years and they are great!

On Feb 20, 2004

Sent my e mail. Even if they go ahead they should make the informed decision that they will lose customers.

On Feb 21, 2004

Hi SF! Actually our Allergist can test any food that we bring to him as well as several of the other Allergist's that we know in our area. I am sure that most Allergist can't do it but it has been done. He also will recommend safe foods and safe companies if we are asking.

On Feb 21, 2004

I just sent an e-mail as well. We eat these regularly - why can't they just leave them alone? Thanks for the heads up.

On Feb 21, 2004

This is exactly my point! If they think they'll be making such a profit by adding a peanut product, why not borrow from it and build a separate facility. Then they won't lose all the food allergy consumers as well!

By the way, have any of you heard back from them? I haven't yet. I did, however, email FAAN and she said she'd get involved as well.

On Feb 23, 2004

Just emailed again telling them they lost six customers, since we are switching to another brand.

On Feb 23, 2004

what other brands are safe??

On Feb 23, 2004

toomanynuts - Did your allergist find the presence of peanuts in the pretzels? I have never heard of an allergist testing food. I would love to have that option!

I called about Rold Gold and they said their pretzels are safe. She said they would label if they were made in the same facility as peanuts. Has anyone else heard this? I also called Snyders and they said they had been manufacturing a peanut product for about 3 months. She seemed surprised that I was not thrilled with the idea and that I would no longer be using their products.

On Feb 23, 2004

That's very interesting. Do you know who you spoke to? Debbie told me a different story. I should try calling them again.

On Feb 23, 2004

I spoke to two different people. I believe I did speak to Debbie one of those times and that she was the one who confirmed that peanut products have been made for the past 3 months. What did she tell you?

On Feb 23, 2004

She told me that they were safe now but that they would soon be introducing a peanut product and that they would label accordingly. Have you actually seen a peanut pretzel by Snyders in the stores?

On Feb 23, 2004

No, I have not seen a peanut pretzel in the store. I only called because of the information in this thread. Maybe I will call back and see what they say again. Either way, I don't think I will be using them for now.

On Feb 24, 2004

O.K. so, with all of this conflicting information, I called back to talk to Debbie. She said that yes, they are in fact producing a product right now that has not yet hit the stores. I asked what they are doing to reduce cross contamination and she said that the line which makes the peanut butter sandwhich is separated from the other production lines by a curtain (hmmm...).

She then, referred me to the manager of consumer relations, Mark Steele. He did try to call me yesterday but I was out. I tried him today and left a voice message. I'm hoping to hear back from him today. I will share the scoop when I get it!

Of note, I am prepared to tell him that Rold Gold, and Utz brand will from now on be my product of choice since their (UTZ) only few peanut products are shipped in from another company so they are not even made in their facility. I believe this is also the case with Herr's but don't quote me.

On Feb 25, 2004

Looking forward to the response you get. In my second email, I told them I switched back to Rold Gold, which I did after reading this thread.

On Feb 25, 2004

Here is the e-mail response that I recieved from Debby at Snyder's this morning.....

Thank you for your recent email regarding the introduction of Snyder's of Hanover Peanut Butter and Cheddar Cheese Pretzel Sandwiches. We appreciate the time you took to get in touch with us. In an effort to alleviate concerns regarding possible allergens coming into contact with our regular line of pretzel snacks, we hope you find the following information helpful:

On Feb 25, 2004

I just got the same message from them. Not sure what to do. I guess I feel it is reasonable safe in that PB is not dust producing and the lines are separate. becca

On Feb 25, 2004

Hi everyone. Sorry, I didn't get back to you yesterday. Today, those children of mine whose lives I'm trying to save have been driving me to drink between:

DS1 (6yrs) punching another child at school (he's not usually like that at all!)

and DS2 21mos. with an endless temper tantrum and throwing sugar all over the floor! [img]http://uumor.pair.com/nutalle2/peanutallergy/eek.gif[/img]

Anyway, here I finally am. I spoke to Mark Steele who told me that in addition to all of the precautions that they are taking (as stated in the letter), they are also building on a separated area that they will eventually be moving the peanut butter line to. He said to call him back in another 3 months or so and he could update me on that.

I also asked him questions about the layout of the room that they line is presently in. There is a curtain about 10 ft high (the ceiling is about 30 feet high) that separates this line from the others however obviously there is nothing else to stop airborne spread. Employees have to wash hands before leaving the area.

Given all of this, I guess it's probably safe but then, why bother risking it at all when I can by Utz or Rold Gold? I actually asked him this. I told him that I'll go back to Snyders if/when they move it out of that big shared room. He did say that the chips (corn, potato) are in a different room which is on the other side of some offices from where this room was (good news).

Then today, I got the letter that all of you got from Debbie. I wrote back and asked why if they were building a separate room for this product, why couldn't they wait until the room was ready before they started making it? That's the part that really annoys me.

Whatever...just on principle, I'd rather buy Utz! They are very good too! What do you all think?

Thanks for all of your emails and support! MimiM

On Feb 26, 2004

pjpowell: I just received the same exact email from Snyder's...sounds like they are consistent and are taking all steps to keep their other products nut free.

On Mar 1, 2004

I posted this under the Frito Lay thread, but thought it might be useful here too. I just spoke w/frito lay b/c of conflicting answers everyone has gotten here. I spoke with Janet at CS. She told me that brands made with peanuts are made in a separate facility (ie. Frito Lay crackers, Kettle One Potato Chips, Miss Vicki's chips, Grandma's cookies - all could be cross-contaminated). She's sending me the list in the mail. Brands that don't contain peanuts are made in a p/tn-free facility & are deemed safe: Rold Gold pretzels, Cheetos & Doritos. I forgot to ask about Tostitos, but according to her, if it doesn't contain any nuts, it would be made in the pn/tn-free facility. I think we'll switch to Frito Lay while Snyder's gets their act together & builds that separate room. My son loves the Snap pretzels & will be disappointed. Ugh.

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