SkyService - Air Canada

Posted on: Fri, 01/05/2007 - 12:14pm
anonymous's picture
Offline
Joined: 05/28/2009 - 16:42

We're flying with SkyService out of Toronto to Dominican. I will e-mail the Air Lines once I have specific flight info, etc. Anyone have any exprience - good or bad? We (without PA son) flew before and I didn't see any peanuts/nuts but that is a few years ago.

Appreciate your feedback.

------------------

Posted on: Thu, 01/11/2007 - 12:28am
Sandy1's picture
Offline
Joined: 09/17/2005 - 09:00

I just returned from Puerta Vallarta Mexico last night and we took Sky Service. They served bags of Cashews on the return flight and brownies with nuts in them. The food served on Sky Service read on the packages "may contain nuts". I said to the flight attendant "you don't serve nuts do you!? and she said yes we do. She didn't seem concerned whatsoever that I was displeased. She just walked away.
Our ds did not want to go with us and thank goodness. We stayed at Riu Vallarta and on the buffet every morning they had a large container of peanut butter, and at another buffet table they had a cereal section with loose nuts, peanuts and granola for people to "sprinkle" all over their cereal.
I will email Sky Service today and complain.

Posted on: Wed, 01/17/2007 - 4:13am
Sandy1's picture
Offline
Joined: 09/17/2005 - 09:00

I just got a reply back from SkyService. Not even a sorry??
Thank you for your email.
I thank you for taking the time to provide us with your feedback. I would like to inform you that if a passenger did have a severe life threatening peanut allergy and advised the flight attendants, we would refrain from selling nuts on that flight. However, we cannot guarantee passengers any allergy requests for the only reason that other passengers may bring snacks on board that have peanut products. As well, the meals provided to our passengers are not made with any peanut products, but our catering company provides meals to other carriers which may use peanut products. For this reason we have a label on our meal that says "may contain peanut", we cannot be certain that the meal prepared had not come in contact with any peanut product.
I trust this answers your concerns.
Sincerely,
Liz,
Customer Relations Coordinator
Skyservice Airlines Inc.

Posted on: Thu, 04/12/2007 - 1:15pm
anonymous's picture
Offline
Joined: 05/28/2009 - 16:42

I sent an e-mail to SkyService before we flew and here is the response:
"Skyservice's caterers will not guarantee that their food has never come in contact with a peanut product, therefore I suggest you bring some of your own food for your son.
If you contact me at the above email address about 5 days before travel, I will notify the flight crews for your flights. I then ask you to please identify yourself to the flight attendants and remind them about your son's allergy. They can make an announcement asking passengers to please refrain from opening any peanuts they may have purchased in the airport.
I hope this information helps."
I was satisfied with this and we did bring food with us. Neither flight crew seemed to know anything about it when I introduced us to them. One the way down, the attendent was excellent and told me that they would not serve cashews and would make an announcement, which they did.
On the way back, the attendent didn't seem to know what to do. So, when I approached the Flight Attendent in charge she was quite rude. They did not serve cashews, and she did make the announcement but at the end of it she said, " and the mother of the child would appreciate it if you do not eat any peanut products." It was quite sarcastic and unnecessary!
As for the food they served, both meals were wraps - and unlabelled so my DS did not eat them. They did serve Del Monte fruit cups - safe, and a chocolate dessert which was labelled and contained tree nuts - okay for my son. As well as cracker (labelled) and cheese and juices, etc. so he did have some of the food.
Everything worked out fine but SkyService still has some work to do in this area for sure!

Posted on: Sun, 04/15/2007 - 4:40am
MimiM's picture
Offline
Joined: 10/10/2003 - 09:00

Quote:Originally posted by Scott'sMom:
[b] One the way down, the attendent was excellent and told me that they would not serve cashews and would make an announcement, which they did.
...and a chocolate dessert which was labelled and contained tree nuts - okay for my son. As well as cracker (labelled) and cheese and juices, etc. so he did have some of the food.
[/b]
Why did they have to withold the cashews if your son is not allergic to tree nuts? [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img]

Forum

Click on one of the categories below to see all forum topics.

Peanut Free Store

More Articles

Cookies are one of life’s little indulgences. And just because you have an allergy or sensitivity to eggs shouldn’t mean that you sit on the...

Soymilk is one of the most popular alternatives to cow’s milk. As well as being rich in fiber, soy is a great source of protein and contains all...

Whether you have a child with a peanut allergy or you are sensitive to packing a nut-free lunch out of concern for other people’s children, it is...

Peanut oil is an inexpensive, healthful and inoffensive way to cook—unless you have a peanut allergy!

Light peanut oil is popular as a...

Olive oil has many benefits and surprisingly few side effects. It is derived from the olive and is popular with people around the world. The...