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Posted on: Tue, 06/12/2007 - 3:26am
princesshinmighty's picture
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Joined: 04/27/2002 - 09:00

I refuse to step foot into a safeway again after the way I was treated by the pharmacy the other day.
A few years ago in Boulder, I had a similar problem and swore off safeway at that time. It wasn't until just recently that I started going to safeway again because there is a newish one right around the corner from my house (North Denver) so it was convenient when I needed to get my scripts filled (plus I had a coupon for a free 25$ gift card with a new prescription or xfer...) I have them filling my advair, albuterol sulfate, and at the time my regular inhalers (until I had an emergency where I forgot mine at home and had no time to run back home from work to get it and had my script xferred to an albertsons/savon closer to work).
So I had gone online to get a refill of my albuterol, and had given them my new telephone number as the contact number, etc. I selected a time to go pick up, which they said my meds would be ready...I went a little bit late, as I was having illness issues that day and had to get the strength together.
I got over there and the lady said "oh no, we don't have any of that, and with your insurance it's going to be over 130 dollars for your copay, so we didn't bother ordering it either." I explained the need for the medicine and that I had a hsa so that I can pay for prescriptions and such, and what right does she have to make the choice to order or not order a prescription for me because she thinks it's "too expensive". I told her that I was going elsewhere and asked if I could get the information about the script so that I could have it xferred. She refused to give me the information and was really rude to me, so I just left -- throwing the 3 other things (soup, sudafed and cough syrup) back on the first shelf I came across.
I went to walgreens, where I explained what had happened to the very friendly pharmacist there and she called to get the script info and was given the same hard time by the lady.
I know this has nothing to do with the nutbutter stations, but that's just one more reason that I *won't* be spending any money at a safeway any time soon...I don't care how big of a gas discount I get from them!!!

Posted on: Thu, 06/14/2007 - 3:19am
Sarahb's picture
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Joined: 01/22/2007 - 09:00

Here is the response I just got today from Safeway Corp. I haven't been in my local store yet to ask the manager if she found out if there will be a nut buter station or not. It's a smaller store so I am hoping that it wont fit! The store people have always been outstandingly nice and have incredible customer service. I am not as impressed with this response from corp.
Dear Mrs. X:
We received your recent correspondence regarding adding nut butter to the O Organic products.
We apologize for the delayed response and thank you for taking the time to bring this matter to our attention.
Your concerns will be forwarded to our O Organics Department for further consideration.
If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact A.D. 11483916. One of our associates will be happy to assist you.
We appreciate your business and look forward to seeing you soon. Thank you for shopping at Safeway.
Sincerely,
Carol Bartashy
Customer Service Center

Posted on: Fri, 06/15/2007 - 6:41am
jtreegirl's picture
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Joined: 10/04/2006 - 09:00

Quote:Originally posted by Peg541:
[b]jtreegirl is this the Pavilions in Culver city? That is where I shop and they are also remodeling.
Peg[/b]
No, this is Safeway and I do not live near Culver City so I am not familiar with that store.

Posted on: Fri, 06/15/2007 - 6:46am
jtreegirl's picture
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Joined: 10/04/2006 - 09:00

Quote:Originally posted by Sarahb:
[b]Here is the response I just got today from Safeway Corp. I haven't been in my local store yet to ask the manager if she found out if there will be a nut buter station or not. It's a smaller store so I am hoping that it wont fit! The store people have always been outstandingly nice and have incredible customer service. I am not as impressed with this response from corp.
Dear Mrs. X:
We received your recent correspondence regarding adding nut butter to the O Organic products.
We apologize for the delayed response and thank you for taking the time to bring this matter to our attention.
Your concerns will be forwarded to our O Organics Department for further consideration.
If you would like to discuss this further, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact A.D. 11483916. One of our associates will be happy to assist you.
We appreciate your business and look forward to seeing you soon. Thank you for shopping at Safeway.
Sincerely,
Carol Bartashy
Customer Service Center[/b]
Sounds like the translation for that should be, we couldn't care less about what you think all we care about is $$$$.
Whatever, I'm never going back there again. I did find a local place to shop that is a local market and actually has a larger store, better selection and better prices on most things. AND you don't need a silly card to get the sale prices.
I did also find out that I need to contact our state health department about what these stores are doing - processing nuts inside the store. With my son being an asthmatic and having these allergens in the air I honestly hate to think about what would have happened if we had happened upon this in the store before I knew of his allergy. It makes me sick....

Posted on: Wed, 06/06/2007 - 4:45am
Adele's picture
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Joined: 01/31/2005 - 09:00

Oh no! I shop almost exclusively at Safeway. I only have two choices in town and the other place is always packed.
I'll check with my Safeway today when I'm in town. You can bet the management will hear from me if they dare put a nut butter station in the Safeway where I shop!
Thanks for the warning.

Posted on: Wed, 06/06/2007 - 7:19am
jtreegirl's picture
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Joined: 10/04/2006 - 09:00

A bit of an update: I contacted headquarters and apparently my message is going to go to the "right department." The people I spoke with were very friendly and helpful.
I also spoke with the assistant manager about the issue. She said it never crossed her mind that there would be an issue. I also informed her that they need to at least have a sign outside their doors saying that they are processing nuts in their store. I also let her know that there is potential for a law suit to happen for unsuspecting shoppers. I also let her know that if my son was given even produce from that store, my son could have a reaction to it (the produce section is RIGHT next to this station).
Anyway, she said she is going to send a note to her DM about it and see if there is anything that they can do or what measures they need to take.
I feel good that I was treated well, but I doubt they will remove the station just from my voice squawking about it. I don't know of any other nut allergy mom's in my area to join me...but man I will squawk about it until the cows come home if I have to! phew!

Posted on: Wed, 06/06/2007 - 8:58am
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

related to this...
Once weekend I came home as a surprise from college (I just lived 3 hours away), and I walk in the door to find my mother making homemade peanut butter. I reacted instantly with my lungs hurting and wheezing and sneezing...I had to step outside in freezing air, take some benadryl, then drive an hour to my sister's house for the weekend.
Oh - I wasn't angry at my mom at all. Our house was never peanut free growing up, and I didn't live there anymore. That's not what this post is about (so please spare yourself from commenting about that aspect).
This post is about how much nasty peanut-iness is thrown into the air when you are food processing nuts and peanuts.
I wouldn't go into a store that does this. Carts and other items would be covered in the dust as they went by the station (if it was in use). Let alone how close you say the produce is.
A Whole Foods near me had a station like this for a while...and I complained and ended up going to another one across town that didn't. The one that did though, had a very large and clear sign at the entrance warning peanut, almond, and cashew allergic customers. Eventually they took it out.
Good luck,
Adrienne
------------------
30-something survivor of severe peanut/tree nut allergy

Posted on: Wed, 06/06/2007 - 11:04am
jtreegirl's picture
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Joined: 10/04/2006 - 09:00

Adrienne,
Thank you SO much for sharing your story because part of me is feeling like I'm being a little crazy about it (I tend to feel that way as others roll their eyes at my comments about nuts being at school parties and such).
I also never thought about the dust being on the carts along with everything else!
I am so glad I called Safeway and I can only hope and pray how that they follow suit with your Whole Foods market...I'm still in shock that a store would think to put a station like this in a store in this day and age!
I'm seriously tempted to contact the FDA or something to make sure they are aware...even friends of mine that do not have food allergies find this station appalling!

Posted on: Thu, 06/07/2007 - 12:13pm
Adele's picture
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Joined: 01/31/2005 - 09:00

Hi jtreegirl,
I live in Northern Arizona. Today, I tracked down two of the assistant managers in my Safeway store (where I shop almost exclusively) and asked them if they know of any plans to but a nut butter station in the store.
They knew nothing about it - and asked for more information. They both seemed allergy aware - particularly PA - and sounded concerned. They asked 'which Safeway'?
Do you mind if I email you offline? I'd like more information about your Safeway. Perhaps I can prevent a nut butter station from being installed in my store!
Thanks, Adele

Posted on: Thu, 06/07/2007 - 12:56pm
jtreegirl's picture
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Joined: 10/04/2006 - 09:00

No, I don't mind at all!!! I for sure would love to stop this and the more people telling Safeway that this is NOT ok the better! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
my email is jtreegirl at yahoo dot com

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