Starbucks Pike Place Roast

Posted on: Wed, 06/17/2015 - 9:14am
Knrooker's picture
Offline
Joined: 06/17/2015 - 15:47

FYI- I tried this (prior to receiving a response), and I didn't have a problem with it. It only took me four attempts and 1 piece of conflicting information to get a straight answer from Starbucks. I attached the conversation below. I am allergic to tree nuts, including coconut.

--------

Hello Kimberly,

The Pike's Place Roast contains the flavor of nuts, does not contain any nuts in the coffee. I apologize for any confusion this has caused.

If you ever have any questions or concerns in the future Kimberly, please visit us at customerservice.starbucks.com. Hope you have a wonderful rest of the day!

Sincerely,

Dominique S.
customer service

--- Original Message ---
From: Kimberly Nicole Rooker
Received: 2015-06-16 16:24:27
To: Starbucks Customer Care
Subject: Re: Pikes Place Roast and Nut Allergy

Hello,

Thank you for this, but I also saw this on the website; it states "flavors of nuts", but the box nor the website explicitly say if it CONTAINS nuts.

This is my last attempt to try to clarify this before I simply do not drink Starbucks coffee.

Thanks,
Kim

On Jun 16, 2015, at 5:10 PM, Starbucks Customer Care wrote:

Kimberly,

I hope you are doing well today.

Thank you for getting back in touch with us.

I was able to find some information about the Pikes Place Roast on our web site. Our medium-roasted coffees are smooth, balanced and rich in flavor. Pike PlaceR Roast is brewed fresh in our stores every day, and is inspired by our first store in Seattle's Pike Place Market. It's a smooth, well-rounded blend of Latin American coffees with subtly rich flavors of cocoa and toasted nuts - perfect for every day.

If you ever have any questions or concerns in the future, please visit us at customerservice.starbucks.com.

Sincerely,

Johanna S.
customer service

--- Original Message ---
From: Kimberly Nicole Rooker
Received: 2015-06-16 14:24:19
To: Starbucks Customer Care
Subject: Re: Pikes Place Roast and Nut Allergy

All it says is "coffee beans", but your representative said that it contained nuts. Can I please get a definitive clarification?

On Jun 16, 2015, at 2:27 PM, Starbucks Customer Care wrote:

Hi Kimberly,

Thank you for getting back in touch with us regarding the Pikes Place Roast.

All of the ingredients in our Pikes Place Roast can be found on the website at starbucks.com. I hope this answered your inquiry. If not please feel free to reply back.

Enjoy the rest of your day.
If you ever have any questions or concerns in the future, please visit us at customerservice.starbucks.com.

Sincerely,

Shameka T.
customer service

--- Original Message ---
From: Kimberly Nicole Rooker
Received: 2015-06-16 12:54:27
To: Starbucks Customer Care
Subject: Re: Pikes Place Roast and Nut Allergy

Hi Toni,

Wouldn't this have to be labeled on the box, per FDA regulations? I am extremely concerned about other coffees now.

Thank you,

Kim

On Jun 16, 2015, at 1:21 PM, Starbucks Customer Care wrote:

Dear Kimberly,

Thank you for contacting Starbucks.

Happy Tuesday! I hope you are having a great day today. I can understand your concern regarding Pikes Place Coffee containing nuts as I understand you have a nut allergy. I regret that it does contain nuts. I am very sorry for the disappointment this may have caused.

If you ever have any questions or concerns in the future, please visit us at customerservice.starbucks.com.

Sincerely,

Toni G.
customer service

--- Original Message ---
From: Kimberly Nicole Rooker
Received: 2015-06-14 14:45:04
To: "starbucksstore@starbucks.com"
Subject: Pikes Place Roast and Nut Allergy

Original Message Follows:
------------------------
Hello,

Does Pikes Place Roast actually contain nuts? I have a tree nut allergy
and am trying to figure out if this is safe for me to drink.

Thank you,
Kimberly

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Posted on: Mon, 06/22/2015 - 9:17am
smithdcrk's picture
Offline
Joined: 03/13/2014 - 16:46

Sounds like coffee tasters have the same vocabulary as wine tasters ... I often wonder about the all the flavors that a fermented grape can express! Likewise, my daughter once found an almond cake mix, that contained no almonds. It was artificially flavored!
Humor aside, to be safe, make sure that the flavor added coffees (like hazelnut, holiday spice, etc) that might share grinders and brewers do not contain tree nut or coconut products. Traces could be left behind.

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