Ruby Tuesdays!

Posted on: Thu, 06/22/2006 - 5:57am
princesshinmighty's picture
Offline
Joined: 04/27/2002 - 09:00

After reading the ordeal with Applebee's, and someone almost getting kicked out of there, I was hesitant to join some friends at Ruby Tuesday's (similar to applebees/chilis/bennigans/fridays for those of you that don't have them locally). While I was looking at the menu, the waiter came over to take our drink & appetizer order. The person I was with said that I was taking my time figuring out what I wanted since I had a special diet. I turned, embarassed, and informed him that I'm allergic to A LOT of things, so I was looking for something that would take the least amount of modifications to make it something that I could eat. He said okay, take your time, and walked off.

After he brought out our drinks, while I was still deciding, he went back and got one of the managers. She came out and said "I understand that you have some allergy concerns, may I help you find something on our menu that is safe for you to eat?"

I told her that my main concern was nuts, since that is the hardest to "remove" or have "left off" from so many things, and because that was my worst allergy (things like tomatoes & cucumbers and everything else can be left off of a plate, obviously). She let me know that everything should be safe except the burger buns -- they only have wheat buns, and are "may contains".

I was very happy with their service and with their knowledge and attitude/compassion for me and my well being.

This was the Ruby Tuesday's in Aurora, CO - if anyone else is in the Denver area. I didn't get the manager's name, but she was a very nice blonde lady. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Thu, 06/22/2006 - 11:05am
Andrea L's picture
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Joined: 12/29/2005 - 09:00

I contacted Ruby Tuesdays corporate headquarters once. My DH and I often get take out from our local Ruby Tuesdays. I was avoiding nuts and egg at the time since I was nursing my DS. I asked if either was in my two favorite dishes, veggie burger and Alfredo chicken with broccoli. Here is the response I received.
Andrea,
This is in response to your communication to us regarding potential allergic reactions to the food we serve. We appreciate and understand your request for information. Unfortunately Ruby Tuesday does not and cannot supply a listing of allergens that might be present in our menu items for the following reasons:
- Although we require our suppliers to meet high standards for quality and safe food handling, we cannot know for an absolute certainty if the food items we purchase from outside sources do or do not contain allergens.
- It is always possible, as we are preparing food in over 700 restaurants every day, that one item will be substituted for another, and that the substitute product's contents may be different from the ingredients in the products we normally use.
- As food is being prepared in our restaurants, it often comes in contact with other food, so even though a specific item may not contain allergens, it could be affected by another food item that does.
For those reasons, we believe it is better to tell you we cannot provide the information you are requesting than to give you information that is not accurate and could be detrimental rather than helpful. We hope you
understand and appreciate your interest in Ruby Tuesday.
Thank you,
Cynthia Ackerman
Culinary Support
I called the local restaurant and they told me the burger should be fine but not to eat the french fries. Now I'm wondering if she really checked, she didn't say anything about the bun. I didn't eat there though as I didn't really feel comfortable with her attitude about it. I have gotten a baked potato.

Posted on: Thu, 06/22/2006 - 11:36am
princesshinmighty's picture
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Joined: 04/27/2002 - 09:00

I agree and disagree with their way of handling the allergy issues. Obviously, the actual restaurant managers/head cooks would know more about what is going on in their restaurant at the time, rather than just "whomever answers the phone" or even the corporate offices. This is why so many people, I believe, are angry with the way that Applebee's handles their allergies (giving you an 800 # to call -- doesn't reassure you that the restaurant specifically is safe with cross-contaminates and with their specific local suppliers.)
I prefer to talk personally to someone at the restaurant, specifically, that I am going to. This way, I know the most current, up-to-date information about what they have in the restaurant at that time.
In this particular case, I was just delighted to find someone that was aware and helpful and knowledgeable. With her advice, I ordered the Petite sirloin with broccoli & a baked potato, and I was fine.

Posted on: Thu, 06/22/2006 - 11:57am
kkeene's picture
Offline
Joined: 10/20/2003 - 09:00

We just had a new one open down the street from us & I called to enquire if they could has a safe dish for our son & was told "NO we have peanut sauce on a few items & its always around things ....You don't want to eat here"

Posted on: Thu, 03/13/2014 - 12:37pm
elibucks's picture
Offline
Joined: 03/13/2014 - 19:30

We took our daughter to Ruby Tuesdays in Mount Vernon, Ohio last week. They had a nice peanut and tree nut allergy friendly menu, but it was fairly limited for a child. Mainly because cheese and french fries are off limits at Ruby Tuesdays. Upon inquiring the restaurant uses peanut oil to fry their food. My daughter's health rapidly deteriorated while we were sitting in the restaurant so we left, but she went into a nearly full blown allergic reaction just sitting in the restaurant. It was really frightening and a horrible experience. Despite the menu that appears to look allergy friendly, we found the place to be unsafe for people with severe peanut and tree nut allergies.

Posted on: Thu, 06/22/2006 - 11:05am
Andrea L's picture
Offline
Joined: 12/29/2005 - 09:00

I contacted Ruby Tuesdays corporate headquarters once. My DH and I often get take out from our local Ruby Tuesdays. I was avoiding nuts and egg at the time since I was nursing my DS. I asked if either was in my two favorite dishes, veggie burger and Alfredo chicken with broccoli. Here is the response I received.
Andrea,
This is in response to your communication to us regarding potential allergic reactions to the food we serve. We appreciate and understand your request for information. Unfortunately Ruby Tuesday does not and cannot supply a listing of allergens that might be present in our menu items for the following reasons:
- Although we require our suppliers to meet high standards for quality and safe food handling, we cannot know for an absolute certainty if the food items we purchase from outside sources do or do not contain allergens.
- It is always possible, as we are preparing food in over 700 restaurants every day, that one item will be substituted for another, and that the substitute product's contents may be different from the ingredients in the products we normally use.
- As food is being prepared in our restaurants, it often comes in contact with other food, so even though a specific item may not contain allergens, it could be affected by another food item that does.
For those reasons, we believe it is better to tell you we cannot provide the information you are requesting than to give you information that is not accurate and could be detrimental rather than helpful. We hope you
understand and appreciate your interest in Ruby Tuesday.
Thank you,
Cynthia Ackerman
Culinary Support
I called the local restaurant and they told me the burger should be fine but not to eat the french fries. Now I'm wondering if she really checked, she didn't say anything about the bun. I didn't eat there though as I didn't really feel comfortable with her attitude about it. I have gotten a baked potato.

Posted on: Thu, 06/22/2006 - 11:36am
princesshinmighty's picture
Offline
Joined: 04/27/2002 - 09:00

I agree and disagree with their way of handling the allergy issues. Obviously, the actual restaurant managers/head cooks would know more about what is going on in their restaurant at the time, rather than just "whomever answers the phone" or even the corporate offices. This is why so many people, I believe, are angry with the way that Applebee's handles their allergies (giving you an 800 # to call -- doesn't reassure you that the restaurant specifically is safe with cross-contaminates and with their specific local suppliers.)
I prefer to talk personally to someone at the restaurant, specifically, that I am going to. This way, I know the most current, up-to-date information about what they have in the restaurant at that time.
In this particular case, I was just delighted to find someone that was aware and helpful and knowledgeable. With her advice, I ordered the Petite sirloin with broccoli & a baked potato, and I was fine.

Posted on: Thu, 06/22/2006 - 11:57am
kkeene's picture
Offline
Joined: 10/20/2003 - 09:00

We just had a new one open down the street from us & I called to enquire if they could has a safe dish for our son & was told "NO we have peanut sauce on a few items & its always around things ....You don't want to eat here"

Posted on: Thu, 03/13/2014 - 12:37pm
elibucks's picture
Offline
Joined: 03/13/2014 - 19:30

We took our daughter to Ruby Tuesdays in Mount Vernon, Ohio last week. They had a nice peanut and tree nut allergy friendly menu, but it was fairly limited for a child. Mainly because cheese and french fries are off limits at Ruby Tuesdays. Upon inquiring the restaurant uses peanut oil to fry their food. My daughter's health rapidly deteriorated while we were sitting in the restaurant so we left, but she went into a nearly full blown allergic reaction just sitting in the restaurant. It was really frightening and a horrible experience. Despite the menu that appears to look allergy friendly, we found the place to be unsafe for people with severe peanut and tree nut allergies.

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