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Posted on: Thu, 06/28/2001 - 8:12am
nopeanuts's picture
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Joined: 06/20/2001 - 09:00

I am still very new to figuring the stuff out. When the letter I posted earlier said "...we can never be sure there are not traces of peanuts and tree nuts in this product," I would be worried about using it, even though they say it is not in the ingredients. Does it make sense that I would worry?

Posted on: Thu, 06/28/2001 - 1:45pm
Anonymous's picture
Anonymous (not verified)

no peanuts, I'm sorry, I just re-read your e-mail from Quaker. So, are they telling you that they can't be sure and they don't label accordingly? For example, if a company is not sure because a product is run on a line where cross-contamination could occur, they will USUALLY place the warning "may contain trace peanuts" on it.
I think this is what's frustrating for a lot of us dealing with PA if we have chosen not to let our children (or ourselves) eat "may contain" products.
A couple of months ago I posted about Good Humour-Breyer's ice cream, under Manufacturers, and they explained their production to me. From their explanation, I would have felt completely comfortable purchasing their products for my PA son to consume. However, they chose, rather, to label all products "may contain trace peanuts". To me, that automatically means I can't buy it.
The representative that contacted you should be able to tell you what other products are run on the same line and if there is a possibility of cross-contamination, and what's more, whether Rice-a-Roni is labeling for that possibility with the "may contain trace peanuts" warning.
In looking at that one line alone that was confusing to you, I can well see why. It's confusing to me as well. If they can't guarantee a product's safety, they SHOULD be labeling "may contain" on it. Then, you know that you simply don't buy it and you can feel relatively "safe".
Are you able to post what e-mail address this person wrote to you from? I would like to contact her directly and see if we can get some clarification to her e-mail.
In my earlier response to you, I had missed that one important line all together and was more focused on how they (she) was basically telling you that you have to constantly read labels for any changes that may occur. I apologize.
Also, I'm still really interested in the information Claire has received from another member here via e-mail re the whole Quaker "situation". no peanuts, it's important information for you to receive certainly, but as I posted above to Claire and also e-mailed to her, it's also important information for ALL of us to have as a PA community. I would like to see the information this other member sent Claire posted somewhere in this thread by someone.
no peanuts, I'm not checking the board all the time, but I have been very interested in this particular thread, and I would like to e-mail the person you received the response from. I am sure other members feel the same as I do.
I do know that Quaker was supposed to be the next Action after Conagra but I believe their purchase by Pepsi has something to do with it not being started yet (although I'm not clear as I never "ran" an Action thread). I'm wondering if the information Claire has doesn't have something to do with the Action that was supposed to be taken and the questions that were going to be asked of Quaker.
However, since that member is unwilling to post the information on the board (as Claire mentioned, they are no longer posting), I don't think it would be stepping on anyone's toes if we did take this over to the Take Action part of the discussion board and see what type of response we got there. But, before doing that, I would like to e-mail the person you received your response from.
Many thanks and best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Fri, 06/29/2001 - 10:25am
nopeanuts's picture
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Joined: 06/20/2001 - 09:00

Alternative to Mainstream - Unfortunately, I did not contact the CSR through email. I called the 800 number on the Rice-a-Roni box and she answered. She then sent me a letter to follow up the conversation and that is what I posted. The number I called is
1-800-421-2444. Her name again was Annie Dolan, Consumer Response Representative.
One other interesting note is that I contacted the Near East company to find out about their rice products and they also told me they do not recommend eating it (though there is no "may contain" warning). When they sent me a follow up letter, it was on Quaker letterhead, so they must be owned by them. Here is their letter below:
"Thank you for contacting us about Near East Rice Pilaf Mix.
The most common food allergens are peanuts, nuts, shellfish, fish, egg, wheat, milk and soy. Our ingredient listings include any ingredients made from these foods if we are aware of their presence at the time the packaging information is developed. However, it is important we let you know a variety of products share production lines within our plants and our ingredient suppliers' plants. This makes it extremely difficult for us to guarantee that our product is completely free of any particular allergen.
We have taken great care to provide the most accurate information available on the package's ingredient listing, but we are not able to make any specific recommendations to you. We thank you for your interest in our products and hope this information is helpful.
Judy Nesbitt
Consumer Response Representative"
Do companies say that to protect themselves from liability?
I would be interested in hearing more about the Take Action. I am not familiar with what that involves yet. I may be off line for a few days, but will check back when my computer is available again.

Posted on: Thu, 07/05/2001 - 1:45am
Anonymous's picture
Anonymous (not verified)

no peanuts, thank-you for the 1-800# you posted. I will see if it works from Canada.
I am actually quite taken aback by all of the information you have posted.
I know that another member, not posting here for the summer, who I am not in contact with off-the-board, had been planning to organize the Quaker TAKE ACTION after the ConAgra one was finished. So, I'm not clear if I should start it myself (not something I really feel like doing as I'm not even supposed to be posting here myself at all either anymore), or if I'd be stepping on someone's toes.
I believe we have a really valid instance of where a company should be taken to that part of the board. However, I wonder how the sale to Pepsi that has been mentioned here affects everything and when it takes place. I guess I could put out a Cry for Help in the Take Action part of the board and hope that someone else will feel like organizing and perhaps be able to help us with further information re the Pepsi sale, etc.
Let me try to call the CSR # you gave me and see if it works. Otherwise, I think I will simply e-mail Quaker U.S. and see what type of response I get.
I believe, of course, that their rhetoric is meant to "cover their a**es", but I can't believe that such a high profile, family oriented and family promoted company could be so lame when it comes to the food allergy issue. Actually, I can, because I wanted to kill the Pillsbury Dough Boy a few months back. Another family promoted, oriented, and high profile company that also doesn't give a toss about labeling properly.
I must say that I am thankful that for some reason here, in Canada, most companies do label better than they do in the States. That's the other thing that baffles me. The Canadian companies with good labeling practices here in Canada, are owned by the American companies that aren't labeling properly. I don't get it.
And last week, while shopping, I saw for the first time EVER in my shopping experiences, the ConAgra name and realized I should have been part of that Take Action too if I wasn't so bloody burnt out. It was a product that I was considering buying until I saw ConAgra on it.
Let me check the number and then e-mail later if I have to. I will post whatever response I am able to get when I get it.
And again, I do believe this should be taken over to Take Action. Myself, I'd like to give it some thought as to how it is taken over there because the Take Action part of the board is a complete, disorganized mess right now and I would prefer NOT to see 10 different threads re Quakers started up all of a sudden.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Thu, 07/05/2001 - 2:27am
Anonymous's picture
Anonymous (not verified)

Okay, everyone knows how I HATE making telephone calls to manufacturers, but I just couldn't let this one go to-day until I had called.
I called the 1-800# no peanuts had provided above (1-800-421-2444) and it did work from Canada. When the person answered, the company was indentified as Golden Grain. I asked to speak with Annie Dolan.
I told Ms. Dolan that I was calling in response to an e-mail she had sent a PA parent within the last month. She does not remember having sent out an e-mail so she was actually going to visit this site to see what the e-mail said.
I then asked her about labeling practices in the U.S. She said that ALL Quaker cereals were, in fact, "safe" for PA individuals unless labeled with the "may contain" warning because the cereals with peanuts in them are actually produced on totally separate lines.
She also indicated that lines are washed thoroughly and given a break for 12 - 24 hours.
Some of their products that have the possibility of being cross-contaminated are labeled "may contain".
However, it is Quaker's policy that you should CALL about every product (not the cereal obviously) that you have a question about and they will be able to tell you for that day if the product has a possibility of being cross-contaminated or not.
Of course, I think this stance is utterly ridiculous. I explained to her that I'm Canadian and that Quaker Canada does label properly so that if I want to purchase a Quaker product in the store, I don't have to run to the telephone to see if it is "safe" first or not. I am not clear if she understood my point or not, but to have to call about any/every product that you are thinking of buying of theirs (except the cereal which is "safe" and the ones clearly marked "may contain" ) is, to me, not a great way of doing business.
If I knew I had to do that with products when I wanted to buy them, I just simply wouldn't buy them. And I believe there are a lot of consumers like me that would just walk away also. So, they are, in effect, potentially losing a lot of sales because of what I consider a lax (although Ms. Dolan did think it was a good, safe, way of ensuring the safety of a food product) way of labeling.
It actually makes NO sense to me at all.
I believe people, unless they are actually shopping for food allergic people, do not understand the sheer agony we go through each time we make a trip to the grocery store. To have to look at a product and say, Jeez, I'd like to try that Quaker product, and then write down the name of the specific product, the phone number and come home and call about it, is it worth it? I don't think so, but that's simply my opinion.
Personally, I would stick with products and companies that I knew were labeling safely and accurately. If I had to deal with a company where I had to phone first (especially because I loathe phoning), I wouldn't bother.
Here in Canada (and this is no disrespect to anyone American, but certainly to these large American corporations), Kellogg's Canada will even send out a very nice booklet on what products of theirs are "safe" to consume.
At any rate, Ms. Dolan did seem a bit overwhelmed by the questioning I had for her and I asked if she had an e-mail address at which I could contact her with further questions. To contact Quaker U.S. with specific questions, you have to go to [url="http://www.quakerchewy.com"]www.quakerchewy.com[/url] and click on the Contact Us button.
I am going to clarify what exactly it is I need to know after reading the responses no peanuts has received, write down every single question, and e-mail them.
I will post a copy of my e-mail to them.
I definitely feel that this is something that should be taken to the Take Action part of our board.
Oh, and there is a sale to Pepsi but Ms. Dolan did not know when this was going to come into effect. I asked her if she knew if this would affect labeling practices and she was not sure of this either.
So, I think regardless of the impending sale to Pepsi (especially since it's best known as a beverage manufacturer), I think it would be okay to organize this under Take Action now.
This again, however, is only my opinion.
And again, just from the one conversation I had, I truly get the impression that this is one of those companies that 10 of us could call and get 10 different answers to the same bloody question on one day.
Recently I had e-mailed Quaker Canada (as I noted in a post above) about a specific cereal that we had received in our household.
The labeling looked great but because it was a "new" product, I wanted to make sure it was "safe". The e-mail response I got back from them I thought was fantastic and covered everything clearly, concisely and not with rhetoric.
Does anyone have any input as to what questions we would like to ask Quaker en masse?
I am hoping that by visiting their website I can get a more comprehensive idea of what products actually fall under their auspices, but again, I really feel we shouldn't have to do a product-by-product phone call to see if the product is "safe" or not. The only other instance I have seen of this is when you buy store name products, which, in that case, makes perfect sense to me because they are constantly changing suppliers. If I e-mail IGA (I can't think of an American supermarket right now) with a question about one specific Smart Choice (their store brand name) item, they will be able to tell me if it is safe or not. But this is a store name product, cheaper, etc. It is not the product of a well known, well advertised company such as Quaker.
This one actually has me fuming when I thought I was incapable of fuming anymore!
[img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Thu, 07/05/2001 - 5:28pm
Anonymous's picture
Anonymous (not verified)

Here is the e-mail that I just sent to Quaker through the [url="http://www.quakerchewy.com"]www.quakerchewy.com[/url] website Annie Dolan told me to use to-day. I do know that a couple of weeks ago when I was e-mailing Quaker Canada, I came across a much better Quaker website and I'm not clear if Ms. Dolan gave me the best website to use the Contact Us button through or not. At any rate, here goes:-
I was given this website address to contact you through after speaking with one of your CSR's to-day. First of all, I would like to know what products fall under the auspices of Quaker other than the ones listed on this website. For example, we do know that Rice-a-Roni is somehow connected to Quaker. I am the parent of a child who is deathly allergic to peanuts. We are trying, as a group of PA parents to ascertain if Quaker products are, in fact, "safe" for peanut allergic individuals to consume.
The CSR I spoke with to-day told me that all cereals not continuing peanuts are "safe" as the peanut cereals are run on separate lines. Is this true? She also indicated that when it is extremely clear that a food item may be cross-contamined, the label of "may contain trace peanuts" is put on the label. However, what I found disconcerting about my conversation with her is that she advised, for safety sake, that before buying ANY Quaker product one should contact the 1-800 # on the product and we can then be told if the product is, in fact, "safe". To me, this would indicate that Quaker is NOT labeling properly to indicate when cross-contamination may have occurred.
Also, shopping for a food allergic child is very difficult. Imagine wanting to try a Quaker product but now having this information. I have to write down the name of the product I want to purchase, come home, telephone your 1-800 # and see if the product is, in fact, "safe" to consume. To me, this would be too troublesome and would mean that I simply would not buy Quaker products at all. We have to be able to trust the labeling that we see on the packages of our food products. We do not have time to call and ask about each and every one of your products each time we go to purchase it to see if it is, in fact, "safe". I understood your CSR's stance, in that this is really a better way (for you) to ensure safety, phone call by phone call, but from a consumers point of view, this is considerably more than just irritating. As I said, I would choose a company that I know labels safely and correct and simply not deal with the complexities involved in buying a Quaker product. Would you please care to comment on anything that I have said, along with providing me with, as requested above, ALL of the products that fall under the Quaker/Rice-a-Roni auspices. Thank-you for your time and consideration. I would like to note that this e-mail stems from another PA parent calling one of your CSR's to be told that ALL Quaker products are cross-contaminated and to avoid all of them. I am hoping to clarify this situation.
I will post as soon as I get an answer from them. I am hoping, because you had to fill out where you were from that they do not refer my inquiries to the Canadian Quaker.
At this time of morning, my mind was not thinking and I should have told them that my questions were U.S. specific.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Sat, 07/07/2001 - 3:01pm
Anonymous's picture
Anonymous (not verified)

Here is the response that I got to my e-mail using the [url="http://www.quakerchewy.com"]www.quakerchewy.com[/url] website. I should have known that my being Canadian would have caused a problem. However, I must say that the response was quick (they didn't have to say anything so perhaps that's why) and that the gentleman also followed up with a telephone call that I missed.
The thing that is bugging me is that I tried to reply to the e-mail address it came from and I keep getting the e-mail returned so I don't know if they shut-down over the week-end or what. This means basically that I have to send my next e-mail through the website again. It just seems like a lot of stuff to go through (I know it's truly not), and it is because I didn't clarify that I wanted American specific answers regardless of the fact that I am Canadian.
So, let's see if this will come out okay.
Quaker - NearEast
Cc:
View Header
Subject:
RE: Quaker Snacks , REF.# 4144495A
Include Original:
Yes/No
Hello Cindy:
Thanks for your OatMail!
This email is answered by the office in the United States. I only have
information about the US products. Please contact our Canadian office
toll-free by calling 1-800-267-6287.
Thanks for your interest in our products.
Jim
Yes, fine, it did come out okay. What I wanted to show was the e-mail address that I keep getting the mail now returned from. I am going to visit the website again and submit another e-mail and see what response I get.
But again, unless it was because their answer was fairly simple here (i.e., you're Canadian), they did response quickly and with a follow-up telephone call and I do have to give them kudos for that!
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Sat, 07/07/2001 - 3:10pm
Anonymous's picture
Anonymous (not verified)

Sorry, I also wanted to add my thoughts about taking this to the Take Action part of the board at this time. Another PA parent really helped me sort out my dilemma and she made some excellent points.
First of all, I think a LOT of us are terribly burnt-out this year. We had the Kellogg's Take Action which was our first attempt and we did really well. Then, unbeknownst to us, we were going to have to do this all very quickly again with Nestle re their decision about Smarties, etc.
We were hit, very hard, as a community, with Nathan's death.
We felt an onslaught on this board by the NAET posters.
I believe the people (or person) organizing the ConAgra thread has even felt disappointment at it not going as well as was anticipated, but I think (and this is from "speaking" to a LOT of PA parents/people) that a lot of us simply have had too much to deal with this year and most of it separate from what we had to deal with to ensure the safety of our own PA children.
Also, it is summer time and people are on holiday and do want space from their computers or "work".
Personally, for me, I am really burnt-out and don't feel that I would be a good leader to take the Quaker situation over to the Take Action part of the board. I would not want to start something up and then let everyone down horribly. And, at this point in my life, I just don't feel I'm capable of directing energy properly to a task that I feel should be done in an organized fashion with a lot of detail and effort.
What I would like to continue to do, and this is just me, is try to get an answer from Quaker re the e-mail I sent them above. If this can help anyone in the slightest, that would be great enough reward for me at this time.
Then, perhaps in the Fall, when everyone has their school situations figured out (are they ever?) and we're back into the full swing of things someone may want to take this over to the Take Action part of the board.
Certainly I'm not saying that someone couldn't do it this minute, but I'm simply pointing out the reasons why I personally don't think it's a great idea at this time.
There may be someone else out there who is feeling like taking this on right now and I would be more than willing to add my e-mail to the list.
Now, let me go and visit that chewy [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img] website again!
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Tue, 07/10/2001 - 2:47am
nopeanuts's picture
Offline
Joined: 06/20/2001 - 09:00

Cindy - Have you heard anything from Quaker yet? I am certainly interested in pursuing the labelling issues further, but am still overwhelmed by getting all the information about peanut allergies that I can since my son was only recently diagnosed. I don't know what companies to trust, since like you said, it could depend on who you talk to at the company what information you get. I would certainly be willing to take part in a Take Action, but am still unclear what it involves. I will look at the Take Action board and try to get more info. I think it may be good to at least keep in contact with them regarding this issue, though, which I would be willing to do.

Posted on: Tue, 07/10/2001 - 3:13am
Anonymous's picture
Anonymous (not verified)

Here is the e-mail response I just received from Quaker after clarifying that even though I was Canadian, I was asking the questions (outlined above in a post I made of my e-mail) of U.S. products.
The only question I really don't feel was answered to my satisfaction yet is whether or not it is true to rather than be safe than sorry, we should contact Quaker each time we are unsure about a product. However, from their e-mail, it would appear that they are labeling properly when there is a chance of cross-contamination and that their cereals are "safe" because the peanut cereals are run on dedicated lines.
However, it also did not address anything to do with Rice-a-Roni and the gentleman also didn't tell me exactly what long list of products falls under the auspices of Quaker.
He only dealt with Quaker products in this e-mail.
I think what we can gather from this is that the products he has outlined as "safe" for Quaker are, in fact, "safe" and that are PA children can eat them. The ones labeled "may contain" are exactly that and should be treated as such.
Now, I realize that I still have a couple of questions for this gentleman, and perhaps he will direct me to another place where I can address the Rice-a-Roni specific questions, etc. It would be nice if you could get all the answers required at one place.
nopeanuts, it was amazing, you had posted your latest post just as I was coming in here! I really think that we should try to sort through this Quaker "thing" in this thread, without taking it over to Take Action until the Fall when we can decide collectively if it is even necessary. I also think, that although you do have to figure out what food is "safe" to feed your little guy, you SHOULD be getting some attention, as I noted in my very first post to you, about being new to PA and new to the situation. Anyone who had any support or encouragement for you for that simple fact alone, kinda got lost when the Quaker can of worms was opened up.
Your Quaker information was invaluable and needed to be followed-up on. However, your need to hear something, anything, about your newness to PA and how to deal with your son's diagnosis is also a very real thing. I think it's important for you to receive support NOW from all of us here before that nasty little thing, denial, sets in (not that it would for sure).
I'm strongly urging you to post another Topic, still under Introductions, with basically the same information as you had in your initial post in this thread, but without anything to do with Quaker or any other manufacturer. Just post that you've just had the diagnosis, how you're feeling, etc. You need to get some feed-back on that. I believe it is crucial at this point (only because I didn't have it when I learned my son was PA, also at 18 months of age).
The manufacturer situation can prove to be troubling even five years down the road, so get some focus on yourself and your son in a separate thread and we'll sort the Quaker stuff out in this one. Do you know what I mean?
Another PA parent just sent me an article that was published about her family and her PA son in their local newspaper. Their allergist spoke about the stress involved in dealing with PA (and other food allergies). She also spoke about how the stress is reduced the more we feel in control of our environment.
For example, I have a "peanut free" home, so I have no stress at home whatsoever. My son was guaranteed the right to a "peanut free" classroom at school, so although it is still a bit stressful sending him to school, it was a bit less so than knowing I was sending him off to school where he'd sit beside another child eating a pb sandwich.
And I think the biggest thing I can encourage is that you and your son's Father get on the same page very quickly about his diagnosis. This doesn't mean that Dad has to visit this website or that he has to learn every single detail that you do. For me, it means that Dad has to "get it". He has to recognize the potential severity of his son's allergy and learn what to do should your son ever require attention because of a reaction.
Why do I feel this is the most important thing? My husband and I were on two different pages re my son's allergy. My husband was in denial, big time. When my son had his second anaphylactic reaction two years ago, he almost died because his Father could not accept what was happening. He quickly got over his denial and ensures the safety of our son as best as I do now, but it had to take us nearly losing our son for us to get on the same page. That's why I feel it's extremely important.
I'm sorry, I know I kinda drifted off there when I just suggested that you start a totally different thread so get advice such as I have just written out. Not so much advice even but the acknowledgement that we have all had the feelings of being overwhelmed, etc. that you are feeling. You need to feel that your response is "normal" and you need to figure out what is important for you to keep your son safe.
You will find that there are many different ways PA parents approach their child's PA. I call it your "comfort zone". Everyone develops one and it is a flexible thing. But you have to figure out what your "comfort zone" is going to be (and I think almost in the back of your head you have to know why it is the way it is in case it is ever questioned by anyone).
Enough. I would love to see you start a separate topic so that you will get the support, encouragement, caring and concern that are so much a part of this board. People will help you with every question along the way and in so doing they will help you figure out how to help yourself.
Here's the e-mail from Quaker if it hasn't gotten lost in cyberspace because I went into babble speak mode!
Subject:
RE: Quaker Snacks , REF.# 4146281A
Include Original: Yes/No
Hello Cindy:
Thank you for contacting us about Quaker products. We do our best to provide
accurate information so that you can make informed choices about the
products you purchase.
In an effort to manage ingredients that are known allergens, the Quaker Oats
Company has taken many precautions at our manufacturing facilities to
minimize risk. Cap'n Crunch's Peanut Butter Crunch and Mother's Peanut
Butter Bumpers are made on dedicated equipment and do not share equipment
with any non-peanut containing products. These changes were made at our
manufacturing facilities in early 1999. If your Best Before date code,
located on the top of your package, reveals a date that is on or after
MAR0100, your product was made on this dedicated equipment. If by chance
your product has a Best Before date code prior to this date, it is possible
that products shared production lines and although stringent clean-up
procedures were followed, we could never be sure that there were not traces
of an allergen in a product. We do recommend that you continue to read
product ingredient statements in case a product formula should change in the
future.
Some flavors of Quaker Rice Cakes are manufactured on shared equipment with
a peanut containing rice cake. The flavors are: Chocolate, Apple Cinnamon,
Butter Popped Corn, Cinnamon Streusel, Strawberry, Caramel Chocolate Chip,
and Caramel Apple. Products manufactured on a shared line bear the
statement, "May Contain Traces of Peanuts" beneath the current
ingredient
listing. Any future product changes will be referred to in the ingredient
listing. Please note that large Caramel Corn, White Cheddar, Plain Salted
and Plain Salt Free are not produced on shared equipment and do not contain
a warning on package.
On all our Quaker Chewy Granola Bars the packaging includes a warning
following the ingredient listing that the product "may contain traces of
peanuts." The warning does not mean that peanuts are added to other
varieties. The warning indicates that other varieties share a production
line with peanut-containing products. Federal laws regarding the use and
labeling of all ingredients are followed carefully. Between the run of one
variety and the beginning of another, the production line is shut down and
thoroughly cleaned. However, it is possible that microscopic traces of
peanut may remain on the production line. Because we realize the
seriousness of peanut allergy, and because we are concerned about the health
of our consumers, we felt it was our obligation to warn consumers of the
possibility of trace amounts of peanuts.
The Food & Drug Administration requires all food manufacturers and
ingredient suppliers to follow careful guidelines, called Good Manufacturing
Practices, for cleaning equipment between products. Quaker strictly
complies with all regulations regarding clean-up between product runs. In
addition, plant personnel is very sensitive to and aware of allergen and
ingredient intolerance issues. Quaker is committed to providing consumers
with a safe food supply that they can purchase with confidence.
Please look forward to a list of Quaker Oats products that will be sent to
you through the mail. For further information about Quaker products and the
Quaker Oats Company, you may enjoy visiting our corporate web site at
[url="http://www.quakeroats.com."]www.quakeroats.com.[/url] We
thank you for your interest in our products and hope
you find this information helpful.
Sincerely,
Jim
Now, as I say, I will be addressing them yet again about a couple of key questions which I really feel he did not answer - the one about what products fall under the Quaker auspices (I will also see if I can find a Rice-a-Roni website) and the one about this ludicrous calling about any product you may have a concern about. Well, why should one have a concern about a product if they are labeling as well as they have noted in the e-mail above? Why? There should be no reason to call Quaker whatsoever.
Also, I believe the CSR that you initially spoke with, no peanuts, deserves to have a good talking to or a swat upside the head. Her one comment left several people in an absolute tizzy. Was she correct? How can we ever bloody find out? You did post the phone number in your initial post, didn't you? It's the Rice-a-Roni contact. I am also going to follow-up with a telephone call to the same place because making broad statements like that is scary, especially when it comes to food allergies. If it's true, then yes, we should be aware of it, but if it isn't, the woman is an idiot and should be told so.
My kids are on a playdate and I should get there!
I'll get back to this as soon as I can, but also welcome anyone else's contribution as far as e-mailing Quaker and seeing what information they can get out of them or even finding a Rice-a-Roni website for me.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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