qantas response to peanuts

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I called Quatus again today to try to find out what else I could do to reduce the risk of my daughter having a peanut reaction.

I wanted to get seats next to the fire exit, so my daughter could get up and stretch without having to walk near other passengers eating their complimentary peanuts. This is however not allowed by law, according to Quatus (children seated next to fire exits.

Qantas told me that beacuse they cannot stop other passengers from bringing their own peanuts onto the flight, they cannot garentee a peanut free flight. I pointed out that they could reduce the chance of my daughter having a peanut reaction by not serving peanuts. They told me that for the very small number of people with peanut allergies most passengers want peanuts so we'll serve them. The operator pressed home the point by telling me that her favorite part of any flight was the peanuts! and that some of their "top" flyers "you know really rich and powerful" have peanut allergies and they still serve 'em.

I was being told that EVEN if I was a "better" person in the Qantas book of values, they still wouldn't do anything to help me. The only advice Qantas has given us is.....don't fly.

I then told the operator of my plans to ask the passengers next to us not to eat peanuts or at the very least be careful to dispose of them and their wrapper. But, I was told, I'm not allowed to do this, although quite what Qantas will do when I do do it I don't know. I have to do it, Qantas refuse to do ANYTHING.

On Nov 26, 2002

The local ABC radio announcer (Chris Uhlmann, ABC 666 Canberra) is trying to get QF to talk about this on-air. he cntacted me this mroning, and was expecting to hear back from QF later today.

I've sent him copies of your posts as well.

Maybe we can get them to move a little bit...

On Nov 27, 2002

Great I will keep watching this space.

On Nov 27, 2002

Quote:

Originally posted by helenmc: [b]The local ABC radio announcer (Chris Uhlmann, ABC 666 Canberra) is trying to get QF to talk about this on-air. he cntacted me this mroning, and was expecting to hear back from QF later today.

I've sent him copies of your posts as well.

Maybe we can get them to move a little bit...[/b]

On Nov 27, 2002

Contacted Qantas again and this time they said we have to sign a waiver to remove all responsbilty for Cleos life from Qantas. They proceeded to state they will serve peanuts. I am so disgusted as there are other types of snacks that can be served. We said we would take our won food on the plane however if a whole flight is opening peanuts we will be in big trouble. We are supposed to fly on MONday.

On Nov 27, 2002

Hi Miksey,

I sent this to your e-mail address too, but thought thr other members might be interested to:

Try (really, really hard - tears down the phone might help) to get swapped onto a BA jet. I'm sure your travel agent or the airline can do it. BA and QF codeshare so it shoudn't be a big deal to them, and I guess if it costs you $100 or something its worth it for Cleo.

Don't forget to take safe snacks and popper drinks for her when you are in Bangkok / Singapore for the refuelling stop. SE Asia is pretty well peanutted!

Good luck

On Jan 10, 2003

Miksey,

Just wondering how your trip went. Hope Cleo was safe. Did you talk to the cabin staff? What was their response?

Hope you can read the board from the UK.

Best wishes,

Helen and Geoff

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