qantas response to peanuts

Posted on: Mon, 11/25/2002 - 1:43pm
miksey's picture
Offline
Joined: 11/14/2002 - 09:00

I called Quatus again today to try to find out what else I could do to reduce the risk of my daughter having a peanut reaction.

I wanted to get seats next to the fire exit, so my daughter could get up and stretch without having to walk near other passengers eating their complimentary peanuts. This is however not allowed by law, according to Quatus (children seated next to fire exits.

Qantas told me that beacuse they cannot stop other passengers from bringing their own peanuts onto the flight, they cannot garentee a peanut free flight. I pointed out that they could reduce the chance of my daughter having a peanut reaction by not serving peanuts. They told me that for the very small number of people with peanut allergies most passengers want peanuts so we'll serve them. The operator pressed home the point by telling me that her favorite part of any flight was the peanuts! and that some of their "top" flyers "you know really rich and powerful" have peanut allergies and they still serve 'em.

I was being told that EVEN if I was a "better" person in the Qantas book of values, they still wouldn't do anything to help me. The only advice Qantas has given us is.....don't fly.

I then told the operator of my plans to ask the passengers next to us not to eat peanuts or at the very least be careful to dispose of them and their wrapper. But, I was told, I'm not allowed to do this, although quite what Qantas will do when I do do it I don't know. I have to do it, Qantas refuse to do ANYTHING.

Posted on: Tue, 11/26/2002 - 9:44am
helenmc's picture
Offline
Joined: 05/01/2002 - 09:00

The local ABC radio announcer (Chris Uhlmann, ABC 666 Canberra) is trying to get QF to talk about this on-air. he cntacted me this mroning, and was expecting to hear back from QF later today.
I've sent him copies of your posts as well.
Maybe we can get them to move a little bit...

Posted on: Tue, 11/26/2002 - 5:50pm
miksey's picture
Offline
Joined: 11/14/2002 - 09:00

Great I will keep watching this space.

Posted on: Tue, 11/26/2002 - 5:51pm
miksey's picture
Offline
Joined: 11/14/2002 - 09:00

Quote:Originally posted by helenmc:
[b]The local ABC radio announcer (Chris Uhlmann, ABC 666 Canberra) is trying to get QF to talk about this on-air. he cntacted me this mroning, and was expecting to hear back from QF later today.
I've sent him copies of your posts as well.
Maybe we can get them to move a little bit...[/b]

Posted on: Wed, 11/27/2002 - 12:00pm
miksey's picture
Offline
Joined: 11/14/2002 - 09:00

Contacted Qantas again and this time they said we have to sign a waiver to remove all responsbilty for Cleos life from Qantas. They proceeded to state they will serve peanuts. I am so disgusted as there are other types of snacks that can be served. We said we would take our won food on the plane however if a whole flight is opening peanuts we will be in big trouble. We are supposed to fly on MONday.

Posted on: Wed, 11/27/2002 - 3:41pm
helenmc's picture
Offline
Joined: 05/01/2002 - 09:00

Hi Miksey,
I sent this to your e-mail address too, but thought thr other members might be interested to:
Try (really, really hard - tears down the phone might help) to get swapped onto a BA jet. I'm sure your travel agent or the airline can do it. BA and QF codeshare so it shoudn't be a big deal to them, and I guess if it costs you $100 or something its worth it for Cleo.
Don't forget to take safe snacks and popper drinks for her when you are in Bangkok / Singapore for the refuelling stop. SE Asia is pretty well peanutted!
Good luck

Posted on: Fri, 01/10/2003 - 2:20pm
helenmc's picture
Offline
Joined: 05/01/2002 - 09:00

Miksey,
Just wondering how your trip went. Hope Cleo was safe. Did you talk to the cabin staff? What was their response?
Hope you can read the board from the UK.
Best wishes,
Helen and Geoff

Peanut Free and Nut Free Community

Click on one of the categories below to see all topics and discussions.

Latest Discussions

Latest Post by Italia38 Wed, 01/15/2020 - 11:03am
Comments: 10
Latest Post by Italia38 Wed, 01/15/2020 - 10:52am
Comments: 2
Latest Post by penelope Tue, 01/14/2020 - 1:03pm
Comments: 1
Latest Post by penelope Sun, 12/29/2019 - 6:21pm
Comments: 2
Latest Post by sunshinestate Sun, 12/29/2019 - 6:00pm
Comments: 3
Latest Post by Italia38 Sun, 12/29/2019 - 5:44pm
Comments: 5
Latest Post by justme Tue, 12/17/2019 - 3:41pm
Comments: 4
Latest Post by justme Tue, 12/17/2019 - 2:39pm
Comments: 45

Peanut Free Store

More Articles

If you have a food allergy, you will probably need to make some changes to your diet...

When love is in the air we can get caught up in the moment and throw caution to the wind. However, if you have a...

Do you have a child with peanut allergies and an upcoming birthday? Perhaps you'd like to bake a...

Many doctors treat allergies, including pediatricians and general practice doctors. When allergies are severe, primary care physicians often refer...

If you are looking for a way to support food allergy education and awareness, you may be interested in a documentary created by a young filmmaker...

The most frightening thing about a severe allergic reaction to a new food is that it can happen so fast. If parents are not looking for allergic...

Skin rashes and itching are common allergic reactions to peanut butter. According to the Mayo Clinic, reactions to peanut butter can happen within...

A low oxalate diet may be recommended to prevent kidney stones from forming. Oxalates are chemicals found in plant-based foods. These may collect...

So many wonderful recipes call for peanut butter. These recipes can still be enjoyed by experimenting with peanut butter replacements.

...

According to the Asthma and Allergy Foundation of America, one out of five people in the U.S. has an allergy. Because there is a...

Hydrogenated vegetable oil sounds healthy because of the word "vegetable" in it. The truth is that it is not very healthy at all because it...

Foods with soy lecithin may need to be avoided if you have a soy allergy. Soy lecithin is present in many different foods. Since it is derived...

At some point in time, most people will suffer from food intolerance or a food allergy. Having an unpleasant reaction to something you have eaten...

The Jaffe Allergy Technique or Jaffe Mellor Technique (JMT) is an alternative approach to addressing symptoms of a variety of health issues, both...

Phenols found in healthy fruits, vegetables and grains could point to food allergies...

Allergies and anxiety are often experienced together, yet there is no scientific evidence that either condition causes the other. The enduring tie...

Tree nuts and peanuts are distinctly different. An allergy to one does not guarantee an allergy to the other. Peanuts are considered legumes and...

What can you eat if you can't eat peanut butter? Fortunately for people with a peanut allergy, there...

A few years ago, a 47-year-old Toronto woman received a lifesaving double-lung transplant. After the transplant, she suffered four anaphylactic...

Whether it's the holiday season, birthdays, or a dinner party, there's always a need for good gift ideas but it gets a bit more challenging when...