Qantas\' poor attitude on ABC Radio Canberra

Posted on: Thu, 11/28/2002 - 9:24am
helenmc's picture
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Joined: 05/01/2002 - 09:00

This morning ABC Radio Canberra ran a story about peanut allergy and flying. The announcer, Chris, outlined our experience from April, and Miksey's current worry about flying to London on Monday with her PA 4 yo daughter. (see Airlines Forum for details).

Qantas refused to comment on-air, so Chris read their statement:

A spokeswoman has told me that "We can't guarantee an allergy-free environment and we don't provide peanut-free flights and we also can't prevent other customers from bringing their own peanuts, or peanut snacks, on to flights".

"In the case where customers request a special meal we send out a special declaration form that they read through and sign and it includes that information on it. Some of our special meals we do say contain no nuts, or nut products, but that is different from saying we provide peanut-free flights."

How helpful. Neither us nor Miksey asked for any guarantees - just that they don't serve 1 000 or so bags of nuts over the flight's 24 hours.

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