QANTAS

Posted on: Thu, 06/29/2006 - 11:06am
beagle's picture
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Joined: 09/23/2003 - 09:00

Well things are apparently back to normal with Qantas. Rang the Singapore office to day, as we are flying out on Sat. night just to reinform them about DS allergy and that we would be carrying epi-pens. Got an extremely rude girl, who said that Qantas can serve nuts if they feel like it, we would be travelling at out own risk. I informed her of my previous conversation with Qantas Singapore a couple of months ago when planning our annual trip home and of their statement on their website that Qantas does not serve any peanut snack. She responded that she had never heard of this so I asked her to check with superior and call me back. She called back a couple of hours, same attitude and same thing, can and will serve peanuts if they want to. I tried explaining that I understand about "peanutfree" flights (near impossible) but was only interested if they were going to hand out packets of peanuts. She had no idea what I was talking about. It will be the last time we fly Qantas, their attitude just stinks! We were only flying with them this time as they fly direct into Cairns thus saving us an 8 hour+ layover in Brisbane, which is not a great start to a holiday with 3 small children

Posted on: Mon, 08/21/2006 - 2:08pm
beagle's picture
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Joined: 09/23/2003 - 09:00

Well, we survived the Qantas flights (4 in total). I was stunned however when we boarded the flight to Australia frim Singapore. Mentioned by DS allergy to the head purser. I explained about his allergy and received the reply " well that's easily solved, just don't eat any nuts". BRAVO why hadn't I thought of that! People just don't get it!

Posted on: Mon, 08/21/2006 - 2:08pm
beagle's picture
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Joined: 09/23/2003 - 09:00

Well, we survived the Qantas flights (4 in total). I was stunned however when we boarded the flight to Australia frim Singapore. Mentioned by DS allergy to the head purser. I explained about his allergy and received the reply " well that's easily solved, just don't eat any nuts". BRAVO why hadn't I thought of that! People just don't get it!

Posted on: Tue, 01/02/2007 - 12:02am
Joanne's picture
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Joined: 02/22/1999 - 09:00

From the Qantas website:
Qantas is aware of the challenges of peanut allergy sufferers and where possible seeks to minimise the risks of exposure to peanuts through:
The removal of peanuts as a bar snack on all Qantas flights and from Qantas owned and operated lounges.
Minimising the use of peanuts or peanut based products in our inflight menus.
The provision of an extensive range of special meals inflight that are specifically designed not to include peanuts or other nuts, or products of peanuts or other nuts in the preparation of the meal.
Whilst all reasonable steps are taken by Qantas and its caterers to reduce the exposure to peanuts inflight and on the ground Qantas cannot guarantee an allergy free environment onboard or in our lounges. It is always possible that other passengers may bring peanuts or other nuts on board or into the lounges with them. Passengers may also be served a range of other nuts including almonds, cashews and macadamia nuts as bar snacks or after dinner snacks. For this reason, we recommend that passengers carry any medication they may need with them in the cabin of the aircraft and be ready to administer the medication if necessary.

Posted on: Tue, 01/02/2007 - 2:02am
Adele's picture
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Joined: 01/31/2005 - 09:00

Quote:Originally posted by Joanne:
[b] From the Qantas website:
The provision of an extensive range of special meals inflight that are specifically designed not to include peanuts or other nuts, or products of peanuts or other nuts in the preparation of the meal.
[/b]
Wow! There is actually an airline in the world that will prepare a peanut-free meal? This is great as I go home to New Zealand once a year.
But, dare I trust that a meal really is peanut-free when I'm halfway across the Pacific - hours from land?

Posted on: Tue, 01/02/2007 - 11:27pm
PerthPeanut's picture
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Joined: 01/02/2007 - 09:00

Hi Adele
Qantas also offer a fruit platter, plus a couple of different vegetarian type meals. It depends on what you're allergic to, too! My daughter is allergic to mandarines and coconut [in addition to peanuts, cashew, pistachio nuts, shellfish, poppy seeds and sesame seeds, tree nuts plus dogs and cats and...!!!]. Neither fruit was on her platter, but you just never know what they'll serve. Better to just take your own meal [a nice Vegemite roll will do the trick!] or pick and choose from the meal they provide.

Posted on: Wed, 01/03/2007 - 12:54am
Adele's picture
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Joined: 01/31/2005 - 09:00

Hi PerthPeanut,
Thanks for the info on Qantas. I take my own food, but it is a pain in the neck. It wouldn't be so bad if it wasn't such a long flight and now with the new securitiy restrictions...
Good to know that Qantas does have a fruit platter....I'd feel safe with that. My allergies are peanut and cumin.
Thanks!
Adele

Posted on: Wed, 01/03/2007 - 12:59am
PerthPeanut's picture
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Joined: 01/02/2007 - 09:00

Hi Adele
What part of this fine world are you living in?
In Australia, we can only be prescribed a maximum of TWO epi-pens - by authoritive script... although from reading this website, the US appears to allow sometimes up to SEVEN!!! I did however scam a third one, and all of them were taken in my hand luggage - this was just for a 5 hour flight over the desert! Perhaps get a couple of extra epi-pens if you can, as it may cost a bit but there's no price on your life.

Posted on: Wed, 01/03/2007 - 8:23am
Adele's picture
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Joined: 01/31/2005 - 09:00

Hi Perthpeanut,
I'm living in Arizona but born in NZ - and still a Kiwi.
I carry four epi-pens, but I still don't eat onboard an aircraft unless it is my own food or something safe such as a banana. I'd feel safe selectively eating from a fruit plate but Air NZ doesn't list a fruit plate as a choice. Now the meal choices seem to be labelled as vegetarian, gluten-free or Kosher.
I flew American to Europe this summer - and it was the same. Though a friend I was travelling with ordered a gluten-free meal (she has celiac) and I could have safely eaten some of the goodies on the gluten-free meal. (fruit cup, labelled yogurt and rice cakes)
cheers,
Adele

Posted on: Wed, 03/14/2007 - 12:25am
Adele's picture
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Joined: 01/31/2005 - 09:00

raising

Posted on: Tue, 06/05/2007 - 7:51pm
Moni's picture
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Joined: 06/06/2007 - 09:00

Hi, I'm new to this board and was just reading this and thought I would give my experience with flying with Qantas.
I have flown with Qantas many many times both domestic (several times a year) and internationally (at least once a year) and until recently have always ordered their "special meal", however there is not a specific peanut or nut free meal to choose from. I have dabbled with various "special meals", all of which state to be nut free in their description, over the years in a hope to find a decent one and unfortunately they are almost all the same. I have tried the low salt meal, the wheatfree meal and a couple of others and they are all the same. I flew to the US a couple of years ago twice in 3 months and I got the same meal every time (with the low salt meal you get margarine rather than butter, wheat free you get rice cakes instead of a bread roll) but I kept getting this apricot chicken dish that was just so disgusting.
I now unfortunately just take the risk and order the meal that will most likely not contain peanuts. My son's childs meal is fantastic and has always been a nut free meal so I will often nibble on his meal if he is not eating it.
As far as Qantas as an airline is concerned I could not complain about anything, I have always been very happy with the service etc, except the special meals that are served (and I have always flown business class so you would think you would get a decent meal).
Whenever I have stated when booking that I have a severe life threatening peanut allergy, which I have now stopped doing because of the horrible meal,(last time ordered was early last year)this is what I had to do. My travel agent forwarded me the form which lists all of the different types of meals for different dietry requirments. You choose the special meal type you want (low salt, vegetarian, wheat free and many more)and sign the form (reading all of their terms and conditions) and send it back. I don't think you need to fill in the form to order a child meal, but the form will tell you if the child meal is nut free. This may have changed now of course.
Moni

Posted on: Tue, 06/05/2007 - 10:57pm
Adele's picture
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Joined: 01/31/2005 - 09:00

Moni, thanks for your feedback on Qantas. I just booked a trip to NZ on Air New Zealand. I hoped to book on Qantas but there was a $300 difference in airfare.
Air New Zealand offers a dozen or more meal choices.
Kosher, salt-free, Muslim, gout, etc. etc. some for diet/health problems I'm never heard of.....but NONE for peanut allergy.
I ordered a fruit plate, hoping there'll be safe fruit, such as an apple or banana and labelled yogurt on the plate. I wouldn't dare eat anything that has multiple ingredients.

Posted on: Mon, 09/10/2007 - 12:54am
gemmi_lou's picture
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Joined: 09/10/2007 - 09:00

wow its amazing to here soo many positive story's from qantas... everytime i've flown with them i've had nothing but problems flying with my daughter who is anaphylactic to peanut and is also lactose intollerant... although each time we fly we specify nut free, lactose free meals not once has she eaten onboard as there have been either nut or lactose traces... the best the flight attentants usually offer is an apple...

Posted on: Mon, 09/10/2007 - 4:47am
Adele's picture
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Joined: 01/31/2005 - 09:00

Hi gemmi-lou,
I wouldn't eat ANYTHING on board, provided by the airline, unless it's something like a banana or prewrapped cheese, or crackers with the ingredients.
Too hard to make an emergency landing when you're halfway between New Zealand ( or Oz) and the U.S.

Posted on: Sat, 10/27/2007 - 6:47pm
beagle's picture
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Joined: 09/23/2003 - 09:00

Hi, same here. We have hardly had any positive experiences with Qantas over the past 11 years of travelling with an anaphylatic child. We are Aussies currently living in Singapore so now try to do all our flying with Singapore Airlines who always go out of their way to be accomodating. We usually have to fly Qantas once a year, domestically when we are back in Oz on our annual leave. Last year we had to fly with them from Singapore to Brisbane and the cheif steward told me when I informed him of my son's allergy when we were boarding "Just tell him not to eat any then!". This sums up their attitude - totally uncaring and indifferent. I have wrote 4 letters concerning various experiences and have not once received any acknowldegment from Qantas about my concerns or questions - TYPICAL.

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