Pillsbury U.S.

Posted on: Tue, 04/09/2002 - 1:37am
Anonymous's picture
Anonymous (not verified)

pThis morning, I again contacted Pillsbury Canada to see if I had heard right yesterday (which I hadn't [img]http://uumor.pair.com/nutalle2/peanutallergy/redface.gif[/img] ) and to get the number to call in America to check on the safety of their slice and bake holiday cookies (Valentine's, Easter, Hallowe'en, Christmas, etc.)./p
pI was, at first, given the number 1-800-767-4466. However, Sherry there told me that since I was dealing with the frozen cookies, I would have to call 1-800-207-8186.br /
I spoke with Martha. Martha proceeded to argue with me that I should be calling Pillsbury Canada whereby I explained that although the product was purchased in Canada, it was made in the U.S. and Pillsbury Canada has told me that they are not able to tell me about American manufacturing procedures./p
pI asked her about the safety of these cookies for PA individuals. I was left on hold for ten minutes. [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]/p
pWhen Martha came back on the line, she said that there are NO dedicated lines in any of the Pillsbury plants in America, that all of their products have the potential to "may contain" even though they are not labeled as such. I asked her point blank - so, these are "may contain" products and not labeled as such?" "Yes." /p
pShe then went on to say that Pillsbury was bought by General Mills in December and that General Mills does list "may contains" in their labeling for the top eight food allergens. She said that they are hoping that one day they will all be on the same page./p
pI then asked her, based on information a Pillsbury Canada rep had given me that a plant in Freesboro Tennessee was "peanut free" if there were any "peanut free" Pillsbury U.S. plants in the U.S. No, there are not. There are no "peanut free" plants and there are no dedicated lines./p
pI think what I find extremely enangering about this, aside from the fact that this woman didn't seem allergy aware at all (or that she had been provided with any allergy aware material should someone like me call, like the blurb my Canadian guy had), is that she straight out told me that NONE of their products are safe but they're not labeled as such./p
pI'm really lazy right now, but I will be re-raising several threads to post this new information in. /p
pI do know that I e-mailed Pillsbury U.S. about a month ago re another type of cookie (the ones that were supposed to be made in the "peanut free" facility in Freesboro Tennessee - there's a Canadian CSR who needs a good kick in the butt as well) and I still haven't heard back from them, so no sense e-mailing them as I will be with Pillsbury Canada./p
pI can just feel my furor evaporating as I post this, but also recognize that I've spent about as much time as I want to right now dealing with pure insanity (not my own [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img] )/p
pBest wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]/p

Posted on: Tue, 04/09/2002 - 9:02am
Corvallis Mom's picture
Joined: 05/22/2001 - 09:00

Just file it under "Things that make you say AAAAGHHHHHHH!!!" [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] I know *exactly* what you mean, though. I'll be grateful (to GM- any goodwill I ever had toward that ***mned doughboy is LONG since gone) when Pillsbury USA gets with the program, too.

Posted on: Tue, 04/09/2002 - 1:55pm
Anonymous's picture
Anonymous (not verified)

Corvallis Mom, now you can see why I prefer to e-mail manufacturers to reduce my stress level in checking on different foods! LOL!
Even, as, in the case of Pillsbury U.S., they don't bloody answer! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Wed, 04/17/2002 - 4:36am
Anonymous's picture
Anonymous (not verified)

<p>I just received a call from a CSR at General Mills in the U.S. She said that "in all good conscience" (her words) that she could NOT recommend ANY Pillsbury U.S. products for peanut allergic individuals.</p>
<p>She did say that since General Mills now owns Pillsbury, they are starting work on Pillsbury labeling their products as General Mills does (i.e., may contain, made in, etc.)<br />
However, she said that this will probably involve a long process.</p>
<p>I appreciate that someone did call me finally and I got what I think/feel is a definitive answer. Don't buy Pillsbury products in the U.S. if you're PA. Period.</p>
<p>Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]</p>

Posted on: Wed, 04/17/2002 - 5:09am
nopeanuts's picture
Joined: 06/20/2001 - 09:00

<p>Cindy - I am getting confused in all the labelling issues. When a product is made on a line with other nut containing products, but "thoroughly cleaned in between runs" do you consider that "may contain"? Or is it only when the cleaning process is not done? I think I used to know this, but am getting confused by the responses that I get from different manufacturers. Why did the rep say she couldn't recommend any Pilsbury products? Thanks! Sue</p>

Posted on: Wed, 04/17/2002 - 5:42pm
gw_mom3's picture
Joined: 02/14/2000 - 09:00

<p>Thanks Cindy. I am so ready to see better labeling of pillsbury products. As it is, I don't buy anything from pillsbury or any of it's offshoots (except for the occasional green giant item). </p>

Posted on: Wed, 04/17/2002 - 10:40pm
Anonymous's picture
Anonymous (not verified)

<p>no peanuts, well now you've gotten me all dazed and confused [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img] as well! I believe it depends on the manufacturer what they consider a "may contain" item or not.</p>
<p>Some would place it on a line of products that wasn't run on a dedicated line whether it had been cleaned thoroughly or not "just in case". I'm not clear (because you got me confused [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img] ) what other ways they could use that form of labeling. I think it really depends on the individual manufacturer, as I haven't heard about any *proper* (to us) guidelines laid out for labeling.</p>
<p>As far as why the rep told me that, it is because none of the Pillsbury products are run on dedicated lines and none of the plants are peanut free.</p>
<p>However, I bet if someone else called General Mills to-day, they'd get a totally different answer! [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img]</p>
<p>Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]</p>

Posted on: Thu, 04/18/2002 - 1:16am
nopeanuts's picture
Joined: 06/20/2001 - 09:00

<p>Cindy - I am glad I am not the only one confused! You are right about the differences between manufacturers, which may explain my confusion. I just called General Mills and the man (Drew) that I spoke to said they do not use a may contain statement. If there is a chance of cross contamination, they put it in the ingredients. He said this is done even if they have "thoroughly cleaned the lines" in between runs with nuts. I guess this just emphasizes my need to be very familiar with the company I buy from!</p>

Posted on: Thu, 04/18/2002 - 3:55am
Anonymous's picture
Anonymous (not verified)

<p>no peanuts, it's enough to drive one insane.<br />
That's why I avoid manufacturer contact as much as possible and try to do it via e-mail.<br />
And as you can tell, they've gotten to me already, anyway, as far as the insanity thing goes! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]</p>
<p>Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]</p>

Posted on: Sat, 07/27/2002 - 12:21am
Anonymous's picture
Anonymous (not verified)

Hi Cindy,
I wanted to let you know I spoke with Pillsbury (U.S.) last night regarding their Crescent Rolls. (We were at a neighbors house for dinner and my friend had made the rolls). She asked me if they were safe for our son...new friends and they *get it* so anyway, I read the ingredients and no warnings. I called the 800 number and I was told that Pillsbury lists the top 8 allergens on their packaging if that particular product contains that ingredient. If it is on *shared equipment* then Pillsbury will state *may contain* on the label.
The CSR @ Pillsbury also told me on the phone that if there is no *may contain* or the allergen is not listed in the ingredients, then rest assured the product is safe!
This is a huge contradiction as to what you were told!
I have noticed on various Pillsbury labeling where their packaging lists the allergens or *may contain* so maybe they have come a long way since April!
Just wanted to let you and others know what I was told last night.
My son thoroughly enjoyed his FIRST cresent roll dripping with butter. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
Stay Safe.

Posted on: Sat, 07/27/2002 - 11:08pm
AJSMAMA's picture
Joined: 06/12/2002 - 09:00

I too hope they start labeling better and soon! Before I found this site my PA son ate Pillsbury crescent rolls ALL the time. I used to make little ham sandwiches out of them. Since I came here I have not let him eat them out of fear. Although my gut is telling me that they are probably safe because he ate them a zillion times with no reactions at all. Oh, all of this is so confusing!


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