Posted on: Mon, 03/01/1999 - 7:27am
Patti's picture
Joined: 01/27/1999 - 09:00

Called Pillsbury March 1, 1999 and spoke to Carol

I called about their Easter shape cookies and she told me that all their shape cookies are made on a separate line. They are Kosher cookies so they have to be made on a separate Line (Easter I don't get it). But I started to think. Is anyone Jewish? Is Kosher food the way to go. I also notice Kosher products seem less likely to contain a lot of ingredients.
Their other cookies share lines and would not have the may contain label. They are working on that.
She gave me a good idea though. She said the shape cookies can be frozen for up to 3 months so at least we could have Easter cookies in June and then they will have 4th of July cookies out. I can't help be happy with at least one product that is safe. I am so used to hearing that they share lines. My poor daughter threw these cookies at me today and said call them. Shes 3 and is tired of how endless this is. You just can't make something anymore without analyzing it. Oh well. If you read my other posts you will know I am having a bad day. I will tell you all about it at another time I am sure.

Posted on: Mon, 03/01/1999 - 7:45am
Patti's picture
Joined: 01/27/1999 - 09:00

Just a note. I called Pillsbury back because I couldn't find the word Kosher on the cookies. So of course I started to think well maybe there are Kosher ones and unKosher ones. She said they put a U in a circle by the product name. that is their symbol for Kosher. I got another lady and she told me the same thing about the cookies. And she would not recommend the other refrigerator cookies. Well I am buying a few packages to freeze.
Hope you understand this all, I am typing so fast because my dinner is cooking.

Posted on: Mon, 03/01/1999 - 1:57pm
Chris PeanutAllergy Com's picture
Joined: 04/25/2001 - 09:00

Hold it. After a long phone conversation with Pillsbury I came away with the thought that nothing they made should be considered peanut free (safe). Please contact them again and let us know what what your opinion is after another phone call. They told me that they do not have any peanut free facilities and I went through many of their products with them on the phone. I was not happy with what I found out because as far as I was concerned my daughter was not going to be able to eat any of their products.
Stay Safe,

Posted on: Mon, 03/01/1999 - 11:21pm
Patti's picture
Joined: 01/27/1999 - 09:00

Chris, I called back Pillsbury this morning and spoke to Rachel. I explained to her what information I was given and how you were told that no cookie should be considered peanut free. She did explain that there are no peanut free facilities and they do make peanut butter cookies so there is a what she considered a very low risk of cross contamination. they are run on a separate line so they are not run with peanut products.
I guess this goes back to what do you consider safe. Are we eliminating all products if a product is made in that facility. I guess I am. I don't want to knowingly take any chances. But I think you are right we have to get better guidelines. Are products made in facilities with other peanut products and how are they labelled if they are made on the same line or just in the facility? How are we supposed to know every product line a company has. I was considering General Mills to be a safe company because they would put a may contain label if it was run on the same line even though they cleaned it. But what about other things in that facility?
Well I guess I am not making cookies today.

Posted on: Tue, 03/23/1999 - 3:50pm
Chris PeanutAllergy Com's picture
Joined: 04/25/2001 - 09:00

The phone number for Pillsbury is
(USA), 1-800-767-4466 weekdays 8-6 Central Time
I called and after discussing cross contamination have decided not to give any Pillsbury products to our daughter Erica.
They told me they do not have any peanut free facilities. They also did not appear to be checking for any cross contamination problems.
Let us know what they tell you and your impressions of their labeling etc.
On another thread: Lisa M posted that she uses Pillsbury refrigerated biscuits, dinner rolls and pizza crust. She asked if anyone knew if she should check these products better. Her email address was not on her post so I hope she reads this. I didn't check yet to make sure we had her phone, address etc. This is one reason we like everyone to fill out a form with contact information etc.
Don't forget the more that companies hear from us the more they consider addressing peanut allergy.
Stay Safe,

Posted on: Wed, 03/24/1999 - 12:24pm
dhumphries's picture
Joined: 02/02/1999 - 09:00

I wanted to relate my day care's experience with Pillsbury yesterday. They called Pillsbury about a brownie mix they use at the day care center to check on the safety of it, even though it does not contain nuts in the ingredients. The director identified herself as the day care director, at which time the rep became very noncommittal. When pressed, she told the director that the day care should probably not use this product if they had a peanut allergic child there. So, this tells me they don't feel sure about their products, even if they don't disclose nuts as an ingredient.

Posted on: Wed, 03/24/1999 - 2:37pm
Lynda's picture
Joined: 03/08/1999 - 09:00

Thanks for the post! I didn't know anything about Pillsbury or cross contamination in there facilities. I don't give Sean these items because of his egg anaphylaxis. However, I am glad to have read this because the doctor says he will eventually grow out of the egg but not out of the peanut. So much to learn. Lynda

Posted on: Fri, 09/03/1999 - 3:58am
LauraP's picture
Joined: 03/10/1999 - 09:00

I just checked with Pillsbury on their refrigerator sugar cookie dough. (My son's K teacher wanted to use it on Tuesday). The company claims to be very "allergy conscious" - - and says if peanut is in the product (even the natural flavor), peanut would be stated on the label.
Here's the catch - although the product itself checks out, the company makes a peanut butter refrigerator dough, and they don't use dedicated lines. They say they clean the machines between uses ......but, I'm not willing to take a chance with it. They couldn't tell me where the peanut cookie dough falls in the production process. Just thought I'd add this to the thread.
As an aside - - anyone know a "safe" refrigerator cookie dough?

Posted on: Fri, 09/03/1999 - 7:23am
Anna's picture
Joined: 07/20/1999 - 09:00

Hi Patti.
Just wanted to mention that kosher products can contain as many ingredients as non-kosher products, and are subject to the same level of allergy risks.
There's really not much difference except that the kosher food production facilities are regularly watched over by kosher inspectors who ensure that no pork or other non-kosher food is in the product or the equipment.
A special note: There have been a few recalls of kosher cookies from Israel due to peanut cross-contamination. One of the companies involved was 'Hadar'. Their labeling laws aren't yet as stringent as those in North America, so take care.
Good luck!

Posted on: Thu, 12/19/2002 - 1:48am
Chris PeanutAllergy Com's picture
Joined: 04/25/2001 - 09:00

Question we received by email.
>Yes, I was wondering if you could tell me if the Pillsbury, ready to bake, holiday cookie dough has ingredients in it, that would trigger a reaction in children who have peanut allergies? I'm not sure what the hidden ingredients are and don't want to cause anyone to get sick because of hidden ingredients.
We suggest members contact manufacturers directly. You did not say in your email where you are located but if in the USA then you want to contact General Mills as they take care of the frozen and refrigerated part of Pillsbury. Here is a toll free number for General Mills 800 775 4777. Please let us know what they tell you (by email or phone call) and post about it on any "Pillsbury" thread on the peanutallergy.com discussion boards.
This helps as someone could compare what you are told and what they were told in case there is a difference. Sometimes this is how we find a problem with a manufacturer.
Here is a Pillsbury Canada number we had.....1-800-775-0625 number in case that will help you.
Be sure to research the types of questions to ask, which you may be able to get some tips about on our manufacturer discussion board. We suggest this in case there is a question you had not thought about asking a manufacturer.
If you need further assistance let me know, you can call us on the phone if you want to discuss how to ask a manufacturer or any other questions. As you probably know, sometimes manufacturers are not set up as well as they should be to answer us safely about our allergy, even though they think they are doing a good job. We suggest to our members that they go beyond the customer relations people in order to find out if a company is truly safe. Ask for someone sucvh as a plant manager, and/or the person in charge of purchasing ingredients and/or others so you can get a feel for what really goes on within the company and how safe they really are for someone with a food allergy.
Pillsbury/General Mills handles the frozen and refrigerated part of Pillsbury
800 number for USA
Call General Mills at 1-800-775-4777 for Pillsbury frozen and refrigerated product information.
Stay Safe,

Posted on: Fri, 12/07/2001 - 5:46am
SF's picture
Joined: 06/06/2002 - 09:00

We do not use Pillsbury. I only feel comfortable with Betty Crocker. I would think twice before using a product from a company that does not seem to care or be helpful with your concerns!


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