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Posted on: Tue, 06/03/2003 - 4:21am
smack's picture
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Joined: 11/14/2001 - 09:00

Syd's Mom,
Just having my afternoon work-out and thought I would logg on to see what's happening.
The Costco in London have the same one's as Last Year which were the philly swirls on a stick.
Haven't seen the cups and actually I haven't ever seen the philly swirls anywhere else but Costco.
Enjoy, I know we stocked up last year which was a good thing since the Costco stop selling them in the Winter(wonder why? [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img] )
Guess they have to make room for comfort food in the winter [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

Posted on: Tue, 06/03/2003 - 7:57am
Alex Plotkin's picture
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Joined: 03/28/2003 - 09:00

Hello Everyone!!
Once again, THANK YOU SO MUCH!!! for all the support. I will be in the office all day Wednesday(6-4-03), so if there I are any questions that I can personally answer, I will be happy to do so. Have a great night!!
Alex Plotkin-owner/co-founder-PHILLYSWIRL
DIRECT LINE-(CELL)-813.477.41.59
TOLL FREE--------------877.379.47.57

Posted on: Mon, 06/09/2003 - 10:10am
Suz-a-loo's picture
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Joined: 10/19/2001 - 09:00

Just wanted to share this email I received from Alex Plotkin (co-founder of Philly Swirl) in response to an email I sent him. What an unbelievably wonderful guy! If every owner/company out there was like him, we wouldn't have to all freak out everytime our kids try a new food product! I say we all tell everyone we know about Philly Swirl. Not only do their products taste great, but they are also very food allergy aware! We couldn't ask for more in a company.
"NOW, it my turn to say THANK YOU!!!!!!! I apologize for taking so long to
respond, especially to an email as amazing as this. Unfortunately the
weekend always set me back a few days. Once again, I'm not really sure how
to say this in any other way, but THANK YOU!!! so much for everything. Your
appreciation and support mean so much to us especially at this time. I'm so
glad that your son is able to enjoy our products. In an "ideal" world, one
would think that other companies would consider coming out with other
NUT-FREE products. Unfortunately that has NOT been the case. Instead, our
billion dollar competitors have started SIGNIFICANTLY & UNCHARACTERISTICALLY
dropping their prices in order to lure our potential customers AWAY from
purchasing our products. Instead of making SIMILAR products which are
NUT-FREE and are ultimately safer for the 3-5 million of our population,
possibly including my 13 month old, our competitors have chosen to force us
"OUT". Our ICE/ICE CREAM novelty industry is dominated by a couple of
billion dollar corporations (names of which I will not mention). What does
this all mean? It means that they have millions of dollars to throw around
whenever they feel like "FORCING" a small competitor like us "OUT". WHY
DRIVE US OUT instead of competing with us? Besides, wouldn't you think that
competition ultimately contributes to a better product. It seems to Max and
I that our competitors find it LESS expensive to eliminate us, then to put
their heads together and go head to head with a company that could probably
fit into one of their cafeterias. After reading your comments I realized
that you became familiar with us through PA.COM and I will tell you that so
many AMAZING people have continuously talked about us daily on
[url="http://www.peanutallergy.com"]www.peanutallergy.com[/url] under the MANUFACTURERS(FOOD) SAFE & UNSAFE. Max and I
have come a very long way in the last 11+ years and we credit our
accomplishments to our customers/supporters. Regardless of what happens, I
wish you were able to feel 1/2 of the appreciation we feel towards everyone
that have come to our aid. It has been a small miracle that our products
have made it this far in the grocery stores. The word of mouth is how we
SURVIVE and are able to compete with these billion dollar giants who, to say
the least, are not very happy with our "little family"!! Therefore, we MUST
take care of those people who take care of us. One more time, THANK YOU!!!!!
THANK YOU!!!! THANK YOU!!!!! Max and I owe a tremendous amount our success
to people like you!! Now, I'm finally going to stop wasting your time.
Please let me know if I can ever be of help in answering any questions. Your
feedback is worth EVERYTHING!!! Also, please let me know if you have any
comments or suggestions in the future. I have asked everyone in our offices
to allow me to be the only one who will speak to our supporters/customers,
regardless of the issues and circumstances, therefore PLEASE!!!! do not
hesitate to call!! OR!! I would be happy to personally call you. I am
providing my DIRECT & TOLL-FREE telephone numbers below for your use at your
convenience and I look forward to speaking with you. Have a great night!!!
Sincerely,
Alex Plotkin-owner/co-founder
DIRECT LINE-(cell)-813.477.41.59
TOLL FREE LINE---877.379.47.57"

Posted on: Mon, 06/09/2003 - 10:12am
Suz-a-loo's picture
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Joined: 10/19/2001 - 09:00

Double post.
[This message has been edited by Suz-a-loo (edited June 09, 2003).]

Posted on: Fri, 06/13/2003 - 12:34am
LaurensMom's picture
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Joined: 05/23/2001 - 09:00

Like many others on this board I have e-mailed/talked with Alex and Max on numerous occasions. They are very serious about taking suggestions on products to keep them competitive (and peanut-free).
Andrea

Posted on: Tue, 10/07/2003 - 10:44pm
anonymous's picture
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Joined: 05/28/2009 - 16:42

Did anyone else get an email from the owner talking about new nut free ice cream products coming out in the next few weeks? I hope they do well enough to stay on the market. My son is excited about it!

Posted on: Tue, 10/07/2003 - 11:38pm
becca's picture
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Joined: 05/22/2001 - 09:00

Yes, I did. And He mentioned adding ice cream sandwiches and bars(I think he said 3 new products). Unfortunately, my stores only tend to carry a few items and usually the sorbet pops and cups and the fruit and cream variety pop. I cannot find the Phudge ones and I would love to. becca

Posted on: Wed, 10/08/2003 - 2:15am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Hi Becca,
we bought the phudge ones at stop and shop in franklin. oh, they are as good as they sound, esp. the banana/phudge combo. Needs to stay extra cold, though, "normal" freezer temp is not quite cold enough, they fall of the stick halfway through. Hope you can find them,
------------------
Neil's Mom

Posted on: Wed, 10/08/2003 - 2:19am
0-Nuts4Us's picture
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Joined: 07/11/2003 - 09:00

I can't find the Phudge ones either. Going to request to the manager that he carry it for me and my family. Heard they are delicious and now I can hardly wait for my boys to have them. The manager usually gets what the customers request.....
Stay Safe

Posted on: Wed, 10/08/2003 - 3:06am
becca's picture
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Joined: 05/22/2001 - 09:00

I think my Stop and Shop is too old and small. They have a small freezer for ice creams and such and often do not have a particular advertised brand, and only a few varieties of the Philly Swirls.
There is one in Bedford I can try, but not in the summer. Too far with pops! But I can shop ther ein the winter and actually go to find safe candy(gumdrops and such) at Christmas. It is a big store. becca

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