Our experience with Burger King...

Author:
Updated:
Original:

We were away from home and I decided to eat at BK as long as they weren't using peanut oil.

There was nobody in line so it wasn't like it was rush hour or anything.

I asked the cashier if she would mind going back to read the ingrediants to see what type of oil they are using. Of course I get the normal, "It's vegetable oil." I tell her that it can be a blend, and I need to know what type of oils are in the oil if she could just read the label for me.

This type of conversation went on for 5 minutes as other people from the back would come out and ask what I wanted.

For crying out loud!!!! Just read the darned oil container for me. I just wanted to jump across the counter and do it for them. Instead I stayed calm and was as polite as I could be.

FINALLY, a lady comes out of the back with a big spatula with a glob of shortening on it. She says that this is what they use.

At this point I'm just ready to cry. I'm pregnant and hungry and just want to eat.

I asked the woman if she could would read the label from the can she took that shortening out of so I would know if it contained peanut oil. She looked at me like I was asking her to rebuild the engine in my car.

Needless to say I left.

Maybe I asked the question wrong....

I hate feeling like I'm really putting people out if I ask for confirmation on the type of oil they use.

Is there a better way to go about asking about the oil? Please! I'm sick of eating my own cooking. [img]http://uumor.pair.com/nutalle2/peanutallergy/wink.gif[/img]

On Oct 19, 2002

Hi Gracie,

*Fast Food Restaurants*...now there's a contradiction in terms! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

When we ask about oils, we say "our child has a life threatening allergy to peanuts and we need confirmation that the oil you are using is not peanut oil." As of yet, we haven't had a problem with people complying with our *simple* request!

All I can say is *pregnant AND hungry* -- You deserve an *atta girl* 'cause had that been me, I would have been over the counter and it wouldn't have been to read the label!! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

------------------ Stay Safe!

Connie

[This message has been edited by Jazz It Up (edited October 19, 2002).]

On Oct 19, 2002

Wish I could tell you what works.. Some days asking to read the label works and some days it does not.rrrrrrrr Please remember to take care of yourself too, although you feel you should come second to PA CHILD, mommy needs to take care of new baby too. I'm so sorry that happened to you, makes me want to jump the counter with you..... Sometimes I wish all of us here could storm the place, LOL, that would get there attention. Take care and don't let it get you down.

On Oct 19, 2002

Gracie,

In the future, you might want to ask for the manager. I'm betting that he/she will be much more cooperative than an unhelpful, uncaring employee. Explaining your concern of PA and the need to be knowledgable of what oil is being used to the manager may yield better, more prompt results. Then again, it may not, but it may be worth a try.

On Oct 19, 2002

That is too bad, and very frustrating for yu. I have had a similar experience, but the cashier was very nice, just did not know the answer. She got the manager, who was a nitwit, and finally got the box and slapped it rudely on the counter and stomped off. This was at a Wendy's. However, it was a better experience than you had, since I did get to check it and do it myself. I would not have trusted this guy if he went back, came out and said it was not any peanut oil in the fry oil!

For us, I had decided to try Wendy's with dd for the first time, and just decided to go on a rainy day with nothing to do, so if a bad thing happened we were as ready as we could be. Different than how you must have been feeling, tired, hungry, pregnant, then frustrated to boot!

Maybe you should just get a little stash of safe food to always have in your bag or car, in case you have a similar experience again. At least then you can storm out and still have a snack! What a drag. becca

On Oct 19, 2002

Hi Gracie,

I'm with Connie. Heaven help the person who stood between me and food when I was pregnant!

All joking aside, some head honcho from Burger King was at the last FAAN conference, telling us how seriously they took allergies, etc. I made the point that it's all well and good, but that *attitude* rarely translates down to the person working for minimum wage behind the counter. Perhaps you could email Burger King (I believe the speaker's name is Chet England) and relate your experience to him. Clearly, BK still has a way to go in terms of training their employees.

Amy

On Oct 22, 2002

Quote:

Originally posted by Going Nuts: [b]Hi Gracie,

Perhaps you could email Burger King (I believe the speaker's name is Chet England) and relate your experience to him. Clearly, BK still has a way to go in terms of training their employees.

Amy[/b]

Good luck-Here's what it says on their consumer feedback page:

[i]Thank you for taking an interest in Burger King Corporation. If you would like to contact BURGER KING

On Oct 22, 2002

Grrrrr!!!

On Oct 22, 2002

Wow, I think I would have been "over the counter" in that situation too!

I had a good experience at BK here the other day... my pa son had an order of cini-mini's for the first time and when I inquired about an ingredient label the manager pointed me to a big poster on the wall that listed the ingredients of everything they made. I only noticed one "may contain", but anyway when I told the manager why I was asking he said he understood my concern because he also had a pa son!

On Oct 24, 2002

Quote:

Originally posted by CVRTBB: [b] I only noticed one "may contain", but anyway when I told the manager why I was asking he said he understood my concern because he also had a pa son!

[/b]

Could you tell me what the 'may contain' item was? I didn't know they had anything like that. thanks

Gale

On Oct 24, 2002

Gale, I believe the "may contain" was chocolate chip cookies, although I've never seen cookies on the menu. I'll check again the next time I am over that way to be sure.

HTH, Valerie

On Oct 27, 2002

I did write a letter to BK and sent it out the day after I made the post above. If I get a reply I'll post.

I normally only carry some apple sauce or piece of fruit and crackers with me as I don't know what else to take along that doesn't need heated, that would be a good substitute for a meal. He is only 17 months and not old enough to eat sandwiches, veggie sticks and things like that. I'll just have to get it some more thought as I'm sure there are things I could take with us to eat....

I did just check out the ingrediants on the BK web site recently, and I also think it was the cookies that had "may contain".

On Oct 28, 2002

I can really relate! We miss eating out probably the most... but BK is one of our SAFE fast food places. Primarily because, like someone else mentioned, one of the BK execs was as the FAAN conference and is a big supporter of proper and complete labeling as well as staying away from the big allergens with all BKs products. We were assured NO PEANUT products would be used. However, I ALWAYS check anyway just in case that guy isn't with BK anymore and they changed their ideas!!! or if the francise decides to be original!!

Also, BK offers full ingredient lists to anyone who asks ... usually. One of the few companies to have printed lists available at the restaurant, in my experience.

On Oct 28, 2002

Gracie, this is off the Burger King topic, but a response to what to bring. We are in the habit, since a trip to San Francisco, for which we got this great collapsable lunch cooler, of simply packing it everytime we leave the house for an outing.

I actually put stuff in it for both of us, especially was great when I was doing weight watchers and wanted to avoid the fast food. I throw in gogurts or yougurts, various fruit cups which come in individual sizes, fresh fruits, crackers, pretzels, favorite cereal in a baggie, nutrigrain bars, cookies, soy butter sandwiches(but yours is young, maybe for that). In the days when she was less picky: mozzarella string cheese sticks, pieces of chicken or turkey, etc... It seems like a pain, but it really is a habit, now and we just do it. Everybody has a healthier snack, we save lots of $$, and I always know we have something safe with us. Just rying to offer some suggestions! HTH. becca

On Nov 4, 2002

I received a response from BK in the mail:

"....A copy of your comments has been forwarded to the appropriate management team so that they too may be aware of your concerns....."

They included a copy of their indgrediants as well.

I noticed the buns, chicken tenders, all have "partially hydrogented vegetable oil" unspecified in the ingrediants. (There may be other items that say "ph veg oil".) I also noticed that the hashbrowns, breaded chicken patties, chicken tenders, egg patties (and more) have natural flavors from plant sources.

They specify most of the oil in the ingrediants as soybean or cottonseed, so it makes me leary of why they aren't specifying "vegetable oil" in the items above.

SESAME oil is in the BK Veggie Burger Patty. I know that some avoid sesame seeds, so I just wanted to meantion that too.

Burger King 5505 Blue Lagoon Drive Miami, FL 33126 305-378-3535

Just wanted to update.

Related