I called today to request a peanut free flight and the NW automated line was disconnected. I called their regular reservation line and was told they no longer serve peanuts on NW. Has anyone else heard this?
We canceled our booking last June on NW b/c we were unhappy with the letter send regarding a peanut free flight and we had a 5 hour plane ride booked. We decided to try them again since our flight this time is only 1.5 hours.
[This message has been edited by san103 (edited January 29, 2003).]
We flew Northwest in November- I used their 1-800 number and later they faxed us a confirmation form regarding our request for a flight without peanuts being served. No fuss when we checked in and they served pretzels both ways. They must have changed this recently.
I just called this morning and spoke with a reservation agent. As of 2 months ago, they no longer serve peanuts -- YAHOO! (I was calling re: a domestic flight; don't know if this is same for int'l.) They now serve pretzels in coach and almonds in 1st Class. She couldn't find the 800 number for the peanut-free requests; I'm imaging they've disconnected it. She did, however, give me a number for Customer Relations (612-726-2046 M-F 7:30am-7pm CST -- the menu isn't very helpful). I'm still trying to get in touch with them re: gate/boarding announcements requesting passengers to refrain from consuming peanut products in flight (as they previously had done when a peanut-free flight was requested). I'll update this once I have recieved more information.
This is the message I emailed to NWA.com. I will post their reply when I get it.
We are traveling with a 5-year old who has a life threatening allergy to peanuts. I understand that you no longer serve
peanuts in coach or 1st class on your domestic flights (YAHOO -- THANK YOU!). When we have requested peanut-free flights in the
past, in addition to peanuts not being served on the flight, the gate agents and flight attendents made announcements that
informed the other passengers that there was a passenger severely allergic to peanuts on board and that the flight would
be peanut-free. They also specifically requested that other passengers refrain from eating peanut products on board. While
I know you can not guarantee such a thing, I'm wondering if we can still request that gate agents and flight attendents make
similar announcements prior to and during the boarding process to request that passengers refrain from consuming peanut
products on board. While, of course, not everyone will comply, I believe many will if they are nicely asked and understand the
reason; this would make our flight that much safer. Please advise. Thank you. And again THANK YOU for not serving peanuts -- this greatly reduces our risk and helps ensure that we will continue to choose NWA whenever we fly and let others living with peanut allergy know of our loyalty to NWA. Sincerely, Nina Richter
I think they serve almonds now. May want to check if you are also TNA.
How do people who are/who have kids that are peanut allergic AND tna feel about flying coach when there are almonds in first class? I am nervous about it, but am supposed to fly NW with my son soon.
My son is much more allergic to tn than peanuts. We often fly with him on flights where tn or tn products are served. It does not seem as big a deal b/c they are often just in other things, and tn do not have the dust that peanuts do. My son is touch sensitive to tn (if you touch treenuts and touch him he will react). For me it was a much bigger deal to get peanuts off the planes. There are not documented cases that I can find about allergic responses from inhalation of treenut dust.
Still no word from NWA -- I'll keep you posted.
Nina,
The NW agent I talked to requested that I tell the gate attendants about my son's allergies so they could make an announcement to ask other customers to refrain from bringing peanuts onboard (this conversation happened just this week).
San
san103 - I didn't realize that tn had no dust. I guess I always assumed that they were like pn. At least that is one less thing to worry about with flying!
San103 -- thanks for the info. I'll be sure to do that. I still haven't heard from NWA, although I did state that our flight wasn't until March so not too concerned about it. Stay safe, Nina
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