northwest airlines

Posted on: Tue, 01/09/2001 - 11:45am
macer's picture
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Joined: 01/07/2001 - 09:00

My husband(no pa) just flew to san francisco and said there were no peanuts on either flight. He said the guy in front of them asked for nuts and the flight attendant said that they do not serve them anymore because of allergies. Does anyone know if this is true?

Posted on: Thu, 01/03/2002 - 1:25am
Anonymous's picture
Anonymous (not verified)

Imelda,
Did this go as planned? I am thinking of flying with my daughter for the first time and I am nervous. Thanks

Posted on: Tue, 01/22/2002 - 4:09am
4 my girl's picture
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Joined: 11/02/2001 - 09:00

We are booked on Northwest Airlines for a trip next month. They have a number for an automated system to request a peanut free flight. Unfortunately the flights we are going to be on are actually smaller sub carriers for them so I do not know if this system works for them. I have e-mailed them my questions. I am hoping for the best. I also appreciated the thread on epi-pens on board.

Posted on: Mon, 01/15/2001 - 10:31pm
Melanie Dillard's picture
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Joined: 12/04/2000 - 09:00

Goodness I hope your husband heard right! I travel alot with my job and I try to use those airlines that do not serve peanuts, however, Northwest is the only airline that goes to one part of my territory so I panic each time I even have to think about it. I will do some checking into this and get back to you and the board!
Thanks,
Mel

Posted on: Fri, 01/19/2001 - 6:42am
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Joined: 12/04/2000 - 09:00

Macer -
Good news. I just booked my not-so-dreaded flight on Northwest airlines. In order to make it a Peanut Free flight, all you have to do is call 612-726-2002 which is Northwest's own Peanut Free phone line. Its completely automated! You say your name (& spell it) then give them your flight dates and numbers within 3 business days of your flight and they will fax you a confirmation!
I am so relieved!! I hope this helps you because I thought I was about to have a panic attack if I had to take another chance on their airline.
Take Care,
Melanie

Posted on: Fri, 01/19/2001 - 7:42am
macer's picture
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Joined: 01/07/2001 - 09:00

Thank you, I only fly once a year andI always get so paranoid.

Posted on: Mon, 02/19/2001 - 1:52am
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Joined: 07/18/1999 - 09:00

We live in the Minneapolis area so Northwest is the most convenient airline for non-stop service. I, too, heard that NWA is going to become peanut-free! YAHOO! I imagine this means no peanut-only snacks. I believe this reduces our risk significantly, however, I will ALWAYS bring our own food (and plenty of it in case of layovers, delays, etc.) and wipe down our area to keep our little guy safe. Additionally, we carry multiple (like 6-8) Epi-pens whenever we fly so we have plenty of medicine to counter a reaction until we are able to land. His only reaction was anaphylactic (sp?) and we do this on the advise of his allergist. When I asked if there was any danger in administering many Epi-pens (assuming the reaction does not get better), he said this was better than the consequences of not administering if the situation does not improve -- good point. Stay safe! Nina

Posted on: Mon, 02/19/2001 - 9:31am
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Mir
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Joined: 02/12/2001 - 09:00

Just wanted to add a note here to say that we have some reservations through CONTINENTAL airlines (made before my son's PA was diagnosed) and all 4 of the flights are actually owned/operated by Northwest!
This is VERY lucky because the Continental agent I spoke to on the phone was ignorant and downright hostile. After basically insulting me for wanting to ensure my son's safety, he finally blurted out "all of those flights are run by Northwest, anyway. Why don't you call them instead of us." So I did.
I spoke to a very nice customer service agent who went so far as to double-check with her supervisor that the peanut-free service was available on a flight shared with another airline, and then used their hotline to request our flights be clear. I made sure to tell the lady I spoke with to please thank her supervisor on my behalf and let them know how much I appreciate their sensitivity! I'm just sorry we're booked through Continental... I will NEVER fly them again. I'm thinking of writing them a letter... but I worry it'll just go straight into the "circular file."
Miriam

Posted on: Mon, 02/26/2001 - 3:25am
macer's picture
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Joined: 01/07/2001 - 09:00

My mom just flew Nortwest and there were no nuts again. yeah!!!I will call ahead if I fly but this is nice to know.

Posted on: Wed, 04/04/2001 - 11:37am
Linda's picture
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Joined: 03/24/1999 - 09:00

I recently booked 4 flights on Northwest. I called their "Peanut Free Flight Request" number and gave all my information. Today I received a written confirmation which stated, "Your request for peanut free flights has been forwarded to the vendor responsible for catering our aircraft. We have asked them to refrain from boarding peanuts on the following itinerary: (my flight numbers)" Apparently they also make announcements before the flights asking passengers to refrain from using peanut products. Although we'll still be very careful and use our Clorox wipes on every surface, at least it's a little comforting to know the airline is doing all they can to help us. I'll let you know how we make out!

Posted on: Mon, 04/30/2001 - 4:35am
Linda's picture
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Joined: 03/24/1999 - 09:00

Well,
We just returned from our trip. Before we boarded each flight, they made 2 announcements at the gate stating that the flight was a peanut free flight and that passengers are asked to refrain from boarding peanut products of any kind. They said if you have any peanut things to please trash them. Also, when we were on the plane, the stewardess came on the speaker and asked that if any passenger had any peanut products to please give them to the stewardess so they can be taken off the plane! (The stewardess also told me that they hadn't boarded any peanuts for an entire day before our flight so that the residual smell/traces wouldn't be around.)Excellent, huh? As you may have guessed, we didn't have any problem.

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