Northwest

Posted on: Sat, 02/23/2002 - 11:59am
Anonymous's picture
Anonymous (not verified)

We just flew Northwest to Arizona. They are NOT completly peanut free.

We called the peanut-free request line 612-726-2002. We left our name, flt numbers, and flt dates. I left my address so they could mail the letter.

We didn't receive the letter in a timely manner because they put the wrong zip code on it. Three days before the flight, we called again and left a fax number. We received the fax the next day. It stated that the information was forwarded to the vendor responsible for the snacks.

FLT #1 - We showed the letter when we checked in at the gate. The lady did not know what it was. She took the letter and asked a flight attendant. She came back and said it was taken care of. The flight was peanut-free and they made an announcement to the passengers.

FLT #2 - We changed planes. We showed the letter at the gate. The man looked at it and said that "if we had the letter, the crew should be aware that the flight was supposed to be peanut-free". He did not take the letter or talk to anyone. The snack was peanut-free but no announcement was made.

Flt #3 - When my husband checked in for our return flight, he did not show the letter. He thought that after what the guy told him on flt2 he did not need to. WRONG.

After we took off, the flight attendant came up to me. She asked me about the allergy. She read it in some forms they get before the flight. She did not read them before take off. She said they had been planning on serving a peanut bar on the flight. She gave me the impression that this was the only thing they had to serve all these people. She asked me if the allergy was severe. I said yes. She left and was not happy.

She made an announcement about the allergy. She stated that they were just made aware of it. That they would be serving pretzels.

I feel we lucked out on flt2. Since they did not make an announcement, I don't know if they were really aware of the allergy. Even though we showed the letter at the gate. On flt3 we lucked out that someone finally read their information. Obviously, the vendor loaded a peanut snack even though it was supposed to be peanut-free.

This was our first time flying with PA. We learned some big lessons. Get the letter. Show the letter at the gate every time. Show the flight attendant when you board every time. We also brought clorox wipes and wiped everything down. My daughter ate her own food.

The ball was dropped by everyone. The vendor supplied a peanut snack. The flight attendants did not read their material. We did not show the letter at the gate on flt3. Ultimately, we should have known better.

Anyway, everything turned out well. I am grateful that Northwest at least is trying to help us with this allergy. I learned some important lessons. Next time we fly, things should go smoothly.

My husband wants to know if I am writing a book. Thanks for listening.

Laurie

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