Nestle Chocolate Syrup and Carnation Hot Chocolate

Posted on: Tue, 12/17/2002 - 6:42am
Caterina2's picture
Joined: 02/14/2001 - 09:00

After reading in another thread posted by Syd's mom that Nestle Chocoate Syrup and Carnation Hot Chocoate are not made on peanut/nut-free lines, I contacted Nestle and spoke with 2 different reps. We have been using both these products for about 3 years now as I thought Nestle was a company that provides warning labels on their products as they are so good with labelling on their chocolate bars. Both reps confirmed that there is a risk in both these products as they are not run on dedicated lines. When I asked if any peanut/nut products were run on the same line, they could not specifically tell me which other nut products were run on that line but mentioned that various different products were run on the line which can include nut products but the line is washed between runs. I told her that since Nestle labelled so well with their chocolates and the fact that there is no warning label on these 2 Nestle products, I assumed they were safe. She was surprised that there was no warning label and indicated that she would pass this on to Nestle's marketing department.

I remember in the past when I contacted Nestle about their chocolates, they did mention that if there was any risk of peanut/nut contamination, there would be a warning label on their products. This is the reason why I did not contact them before using these 2 products.

Now I don't think I can continue to use these products based on the above info. Does anyone know of any safe chocolate syrup or hot chocoate mix?

Posted on: Tue, 12/17/2002 - 8:46am
anonymous's picture
Joined: 05/28/2009 - 16:42

Caterina2: Can you get Natrel chocolate milk? We just warm that up, and it's 100% safe - there is a 1-800 number on the milk jugs, and their website is: [url=""][/url] and they will respond very quickly to requests about the safety of their chocolate milk for peanut/nut allergic people. Nice thing about the little tetrapack jugs is you don't have to keep it refrigerated until the little jug is opened.
Before I found the Natrel chocolate milk alternative, I was given this recipe from another poster as follows:
"ok, so we are both in Canada. Personally, to make hot chocolate I use the old fashion method. I use Fry's Cocoa powder, which is peanut and nut free.(yellow box, red writing). I mix 1 tsp. of cocoa powder to 2 tsp of sugar in a glass. Add 2 tsp warm water and mix thoroughly. Pour milk over it.
You can mix a whole batch of this stuff and it keeps for a week. Just use boiled water to be sure all germs are killed. Because there is no emulsifier (soya) it will not stay perfectly homogenous but you just stir it up before use."
Personnally, I like the Natrel alternative best. Cheers, Karen

Posted on: Thu, 12/19/2002 - 6:36am
Caterina2's picture
Joined: 02/14/2001 - 09:00

I went through some of my notes regarding manufacturers that I have called in the past and came across info regarding Nestle labelling which indicates that Nestle provides warning labels when there is a risk of peanut/nut contamination. I once again called Nestle today regarding their Carnation Hot Chocolate and syrup. The rep confirmed their labelling practices regarding warning labels and when I once again asked about these 2 products, she confirmed that there are no peanuts or nuts in the facility where these products are made. I then told her about my recent enquiries regarding these products and the information I received from 2 other reps that there is a risk. She confirmed that they have received several calls regarding both of these products and they just received new updated information about the manufacturing plant. Based on this info, I feel that these 2 products are safe, but I am upset over all of the confusion caused by the previous Nestle reps and indicated this to the rep. She again confirmed that Nestle would provide a warning label if there was a risk.

Posted on: Thu, 12/19/2002 - 7:32am
anonymous's picture
Joined: 05/28/2009 - 16:42

The information that I received from Nestle regarding their Carnation Hot Chocolate and Nestle Quik Syrup was that both were made in a peanut/nut free plant. They could not, however, guarantee that their raw materials (cocoa beans) did not come into contact with peanuts/nuts as they do not have that information from their supplier. I am not sure if I feel safe allowing my PA son to have these products and was wondering how everyone else feels?

Posted on: Thu, 12/19/2002 - 11:06am
Anonymous's picture
Anonymous (not verified)

Caterina2, do you have any Nestle Chocolate Syrup in your 'fridge right now? The reason I ask if I need you to check the label if you do. I am fairly sure that when we "took action" with Nestle Canada a couple of years ago to save our safe line of chocolate bars and Smarties, I was quite upset when I looked in the 'fridge at what I thought was the safe Nestle Chocolate Syrup (the bunny one, right?) and found that it was not labeled correctly. However, it does say that it is imported from the U.S.
This would be another case of American product coming into the country, as Pillsbury Canada was doing also until General Mills apparently started to label Pillsbury U.S. products properly and safely, that is labeled correctly for our bilingualism but not labeled properly as far as safety for PA individuals.
All Pillsbury products imported from the U.S. looked as though they were labelled correctly but then you had to find the fine writing that said they were imported from the U.S. It was only after many discussions with Pillsbury U.S. that I finally got an answer about the safety - NOT!
I do believe I found the same out about the Nestle chocolate syrup and was aghast - I had never thought to read "imported from the U.S." before. So, that would be something to look for.
You may also want to look at the Take Action part of the board and read any responses we got from Nestle Canada when we were doing the Smarties thing.
Is the Carnation cocoa also made by Nestle?
I just bought a pre-mix cocoa by Neilson the other day. It is made by Cadbury Canada. I haven't checked with them re it's safety, but like you, feel that Cadbury Canada (as you felt with Nestle) labels their chocolate bars really well so they probably label their cocoa well also.
There are, of course, many members who choose not to let their children eat chocolate, except for VNF, simply because of the unknown source of the cocoa. In speaking with another parent yesterday, she actually thought that Jesse couldn't eat chocolate. That, of course, is a comfort zone thing.
I'll try to find the Nestle Canada thread because knowing me [img][/img] I would have posted if I received response from them re the cocoa.
Best wishes! [img][/img]

Posted on: Thu, 12/19/2002 - 11:13am
Anonymous's picture
Anonymous (not verified)

Found it and pretty darned quick. Man, was I one angry woman! [img][/img] Anyway, here's what I posted. I did re-raise the thread as well.
This would be the response I got from Nestle almost two years ago or is it three?:-
Oh, and in speaking with the CSR yesterday, I did ask him about the bottle of Nestle's
Nesquik liquid syrup in my 'fridge that I had gotten the telephone number from and if
it was "safe" because there is no labeling to indicate otherwise. NO!!!!!
I believe he said something about it being imported from the U.S. (another company
doing this!), but I haven't been able to check the label again to-day.
Best wishes! [img][/img]

Posted on: Thu, 12/19/2002 - 11:23am
Anonymous's picture
Anonymous (not verified)

Here's more from the Nestle Take Action thread re the syrup:-
Vic, thank-you for posting your response from Nestle which was SLIGHTLY different than the form e-mail we received initially. I have to follow-up re this because the CSR I spoke with
actually told me that the bottle of Nesquik Chocolate Syrup I have in my 'fridge (which I got the Nestle telephone number from) was not "safe", although not labeled as "may contain" or
anything that would suggest it was not safe. He went on to say that it was imported from the U.S. I re-checked the label, through my bi-focals and I cannot find any indication on the
bottle that it is imported. So, I do have to follow-up re this, particularly since they did tell you that it was and will continue to be a "safe" product.
Now, as most everyone knows, I'm terrible at follow-up and at the time, I was so caught up in trying to get Nestle to reverse their decision that I never did follow-up (I'm such a BAD MOMMY). But I also have to say that I have never bought Nesquik Syrup again either, so maybe it's just somewhere in my brain that I simply know not to. I don't know.
Aside from the responses I got (the two posted above), this might be a good thing to have a few people call Nestle about and see what responses ALL of us get to the same question.
Hope this helped in even a small way.
Best wishes! [img][/img]

Posted on: Thu, 12/19/2002 - 11:42am
erik's picture
Joined: 05/15/2001 - 09:00

I never can understand why companies in Canada label "manufactured on the same equipment that processes peanuts" for their Canadian made products, while the same company in the USA does not label.
I try to buy products "made in Canada", since I don't know if I can trust many products imported from the USA.
In a slightly different topic, the mini Oreos in Canada say "may contain peanuts" and they also say "Imported from the USA". But everyone on this board tells me that the mini Oreos for sale in the USA have no warnings on them. Is this a situation where the Canadian company is properly labelling an unsafe product, which is not labelled this way in the USA?
Or maybe the USA mini Oreos really are safe (but why would all the Canadian ones imported from the USA not be safe??)
Regarding Nestle Canada products, the are so allergy aware that if it says "made in Canada" and there is no warning I would not hesitate to eat it. Cadbury / Trebor Allan Canada is another safe one too.
[This message has been edited by erik (edited December 19, 2002).]

Posted on: Thu, 12/19/2002 - 11:17pm
Caterina2's picture
Joined: 02/14/2001 - 09:00

Cindy, thanks for all the info on Nestle. I checked my bunny bottle of Nestle chocolate syrup and the fineprint says "Product of Canada" so it must be made in Canada. The fine print on the carnation hot chocoate just has the company name with the North York, Ontario address. I wonder if this means that it is made in Ontario. Anyway, based on my conversation yesterday with the Nestle rep, it appears that these 2 products are safe, but because of the conflicting information received from the various reps during the past week, I think a few more calls by some of the members here to Nestle re these 2 products would be helpful in order to confirm that these products are safe.

Posted on: Fri, 12/20/2002 - 3:33am
Anonymous's picture
Anonymous (not verified)

Caterina2, my daughter asked for some hot chocolate after we came home from a harrowing experience at the mall and I thought I better check on the safety of the Neilson Hot Chocolate Mix I had purchased but not yet opened. It is made by Associated Brands Inc.
[url=""][/url] I called their Toronto number at 416-503-7000, extension 3350 and had to leave a message for someone to call me back.
So, I decided I would call re the Nesquik Chocolate Syrup and the Carnation Hot Chocolate. I called Nestle Canada [url=""][/url] at 416-512-9000 and spoke with Odeele at extension #6568. She was an absolutely fabulous CSR I have to say. She actually went and checked labeling on packages for me after reading material from her book.
Nesquik Chocolate Syrup is now made in Canada (it was made in the States when I posted re it in the Take Action thread two or three years ago). It is also made in a nut free facility. NUT FREE FACILITY.
I could also check re Carnation Hot Chocolate with her. At first, simply from reading her book, she said that it wouldn't be safe as it is made in a nut facility. I asked her if there was a warning label on the product and this is when she physically checked to see if there was. No, there isn't. So, this was a dilemma for both her and me and she had to check further. Although there is no warning label on the Carnation Hot Chocolate (and this would now definitely become a comfort zone thing), it is made in a facility that has peanuts/nuts. However, it is made in a totally separate section of the plant (or the nuts things are made in a totally separate section of the plant).
To me, this would be similar to Mr. Christie's with their concrete barrier separating the peanut/nut production lines from the "safe" lines and I feel quite comfortable with the labeling on their products.
She did go on to say to me that Nestle is really aware of allergies and if they thought there was any chance whatsoever of the product not being safe, they would label it as such.
I have to ask, how many Canadians see the labeling "made in a facility that also processes peanuts/tree nuts" on Canadian made products. I have to say that I don't see it that often. I usually see "may contain" or nothing.
Based on what she had to say, I would feel comfortable, personally, buying both products but I think if I could find a hot chocolate mix made in a nut free facility that would suit me just a bit better. But, I'd still buy the Carnation given the information she gave me (comfort zone thing again).
She then went on to tell me that in America they do have a safe line of candy - the Willy Wonka line with Nerds, etc. I thought this was quite cute. [img][/img]
I really appreciated the lengths she went to to answer my questions correctly. I know that we like to say to call different CSR's to see if we all get the same answers from different ones, but if anyone simply needs to call Nestle Consumer Services for ask about something, I'd speak with Odeele. She was wonderful. [img][/img]
Strange thing for me to do - come home from the mall absolutely beside myself frazzled and call a manufacturer (I think I'm purposely trying to send myself over the edge [img][/img] )
Best wishes! [img][/img]

Posted on: Fri, 12/20/2002 - 4:44am
kelly01's picture
Joined: 03/19/2001 - 09:00

Hi: just a quick note regarding Erik's question above regarding the mini-oreos. The mini-oreos I have seen in the US have always been labeled "may contain". I don't know if this has always been the case, but at least for the past year or so I have seen them labeled correctly.
[This message has been edited by kelly01 (edited December 20, 2002).]


Peanut Free Store

More Articles

You already know that if you or your child has a peanut allergy you need to avoid peanut butter. Some...

There are many reasons why you may want to substitute almond flour for wheat flour in recipes. Of course, if you have a...

Are you looking for peanut-free candies as a special treat for a child with...

Do you have a child with peanut allergies and an upcoming birthday? Perhaps you'd like to bake a...

Most nut butters provide all the same benefits: an easy sandwich spread, a great dip for veggies, a fun addition to a smoothie. But not...