We are going to Myrtle Beach SC in August. I called Embassy Suites and said we have a child with life threatening food allergies and I would like to make sure that the kitchen and the entire place are VERY WELL CLEANED. They promised me it would be done. WE will clean it too. Has anyone had any experiences or problems with this?
PS---housekeeping there told me that there was another family checking in in August also and staying for a week who had a child with similar severe food allergies---was that anyone on this board? We can get together there since our times overlap!
On Aug 13, 2001
Just got back from this trip and had a great time. they cleaned the room very well and put us in a section that was close to everything at no extra charge. We did find a pistachio shell on the balcony floor but no problems from it. i found it and got rid of it.
walking on the beach, saw peanut shells strewn about in the sand and buried under the sand. just something else to think about. had fun and i cooked in the kitchen there since we did not want to risk a restaurant. i brought a bread maker, a waffle maker, a popcorn popper and all the dry ingredients mixed in tupperware from home for the bread and waffles. made fresh pizza dough in the bread maker and delicious pizza on a baking stone. it was good. hard to take an airplane lugging all of that stuff but we drove there. lots of planning ahead. they have a great water park for kids. i recommend this place highly. [url="http://www.kingstonplantation.com"]www.kingstonplantation.com[/url]
fun and clean and nice and don't have to leave the resort---so much to do for children.
On Aug 14, 2001
What airline did you fly and what were they like?
On Aug 14, 2001
We drove! Thank goodness! It was fun---set up the videos and zoom.
On Jul 24, 2004
This is a copy of the letter I am sending to the Kingston Plantation in Myrtle Beach. We went there again in July 2004 and this is what happened.
============== Hello. We were guests at the Kingston Plantation in July 2004 and visit often.
We have a young child with life threatening food allergies to nuts, dairy, and egg. Several months before our visit, I had contacted your hotel and spoke with a very gracious and helpful Chef about planning one safe dinner for our child during our stay. We had communicated several times in order to plan the meal and ways to make a safe meal for our child.
We were so excited as a family to eat at the restaurant in your hotel. The children were looking forward to it and asking about it. We had packed our groceries and food for our trip and took into account a meal at a restaurant when planning what to pack.
Five hours before we were to eat at your restaurant, I received a phone call from the Chef. He said that we were not able to eat at your restaurant after all. He said that just that day, he had mentioned our upcoming visit to the restaurant to a 'corporate person' and that this corporate person did not want to have us dine in one of the restaurants because our child's life threatening food allergies possessed too much potential liability for the hotel.
So, in the middle of my vacation, I had to drop what I was doing, leave the pool, go to the room, change my clothes, go to the grocery store, buy groceries for dinner and then spend the rest of the afternoon making it. That turned out not to be a vacation for me. Also, it was a huge disappointment for our family and children-----------why were we notified 5 hours before our dinner reservation that we could not come when we had been planning this months in advance? Is that professional?
This raises many questions about your establishment of which I will outline here.
1. The 'corporate person' was discriminating against a child with food allergies and forbidding us from coming to the restaurant even though the chef was confident that he could make a safe meal for our child. Food allergies are a disability and are covered by the Americans with Disabilities Act (ADA).
2. All individuals with food allergies are just as sensitive as our child----food allergic reactions are unpredictable and just because all prior reactions are mild does not mean that the next one will be mild also. So, how is your establishment going to make safe meals for the many Americans with food allergies in the future? Food allergies are more and more common and are on the rise. Is your policy going to be to exclude all individuals with food allergies from your restaurants?
I am dissatisfied with the lack of professionalism at your hotel, how this situation was handled by your staff and how you do not have a plan in place for guests with food allergies.
Marriott was exceptionally professional and we have been able to dine in their resorts without difficulty.
I expect a written response to my concerns.
On Aug 4, 2004
How awful for you and your family! I think that they made a huge mistake by denying you access to the restaurant. Let us know when you get a response from the hotel. I hope the rest of your vacation was better!
On Aug 8, 2004
thanks! this letter is also in another thread under 'restaurants' about this 'lousy letter'. i will post the reply here too for completeness.
I did receive your letter faxed to me yesterday afternoon regarding your recent visit to Kingston Plantation and the situation with our chef and the preparation of a meal for your son. I do apologize for the circumstances which made your letter necessary and share your frustration and concern regarding this event.
First, let me say that when I first read your correspondence, I assumed that some type of mistake or miscommunication had been made. What you described is simply not the way we do business. As I investigated the circumstances that occurred leading up to the cancellation of this meal, I was dismayed to find out that no mistake or miscommunication had occurred. Additionally, I have also determined that there was no
On May 8, 2005
Well................we called this place this month and told them we would like to come back. So they have offered us a free weekend and we are going. A 2 bedroom with a kitchen. They have also offered us a chance to eat in their restaurant. The manager of food and beverage called me. 'THAT' chef is still there.
would YOU eat there now? They said they will work with us to make something safe. Do you trust it? I am tempted not to but them I want to help them learn
What should we do???