McDonald\'s and Burger King

Posted on: Mon, 04/12/2004 - 2:52am
dit's picture
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Just noticed a sign for Fruit and Nut salad at our McDonalds. I think it's pecans? Don't know if they prep them there? Also noticed Shrimp as a salad topping at Burger King. My son is peanut/tree nut/shellfish/egg allergic. I have not contaced either company, but will not eat in either fast food place until I look into these.

Posted on: Mon, 04/19/2004 - 8:27am
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You should contact both and express your opinion. I have called McD's so many times and each time they log my "thoughts and concerns" and when they go to make new products they DO look at problems and concerns that people have called in about. Your voice matters!!!!

Posted on: Mon, 04/19/2004 - 11:04am
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American, Canadian or somewhere else?
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Mon, 04/19/2004 - 12:05pm
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U.S. I saw at the McDonald's here a new salad with walnuts..

Posted on: Wed, 05/05/2004 - 7:43am
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We have been avoiding fish and shellfish until the kids are 3 years old, hoping to prevent these food allergies. The last time we got kids meals from Burger King there was a piece of fried fish in with chicken nuggets. I did some research on the internet and saw that their french fries are supposed to be made in dedicated fryers, but no mention of chicken nuggets.

Posted on: Mon, 05/10/2004 - 6:37am
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The Fruit and Nut salad has individually packaged walnuts. No risk of cross-contamination in preparation. I ate at a number of restaurants in Florida, Illinois, Minnesota in the past few weeks and have had NO problems.
I think we all need to take a little breath here...I travel a lot for business and I regard McDonald's as my safe place to eat in my travels. I am severely allergic to Tree Nuts, Peanuts, Seafood and Melons. I have had to cope with this for 30 years, during a period when schools weren't aware of the risks.
Individually packaged peanuts, walnuts, standardized ingredients, a controlled national distribution system with closed-purchasing franchises...I can't think of anything else McD's could do without causing massive inconveniences for those around us. We shouldn't be creating enemies, we should be educating but unfortuanetly what is going to eventually happen is that we are going to become so aggressive that all restaurants are going to pull a Dairy Queen and put a sign on the door that basically says we are not welcome.

Posted on: Sun, 05/30/2004 - 5:33pm
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I don't know about the salad toppings, but all 3 of our local mcdonald's do not use individual packets for mcflurry toppings and they get that stuff ALL OVER the counter. When I asked about individual packets, they looked at me as if I had 2 heads. They also know nothing about food allergies.
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[b]~Gale~[/b]

Posted on: Mon, 05/31/2004 - 12:39am
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Anonymous (not verified)

gw_mom3, I know that someone posted here a couple of years ago, Canadian specific, that the nuts you get (and I do think they are peanuts) for sundaes are pre-packaged.
We've been eating in McDonald's now for three years almost (no McDonald's in our last town) and honestly, I haven't seen any peanuts/tree nuts around at all.
I do know that they have some new salads out here as well and I'm not sure if any of them have any nuts.
My experience with McDonald's here has been so much different than Dairy Queen. Dairy Queen was simply frightening to walk into. Peanuts everywhere. But no, I haven't seen any here.
We went a week ago Friday and I did order sundaes for the kids for dessert and I wasn't even asked if I wanted a nut topping for them. Perhaps it's something to have to ask for extra and again, I honestly haven't seen it being done here.
I do agree with whoever posted above, that we don't want to see places basically tell us that we're not welcome due to food allergies. Although the Dairy Queens I've been in don't specifically say that. It's just a comfort zone thing for me. I do know that the Dairy Queen here (last visited two summers ago), does have a sign up about if you have food allergies, which would be the same as a Tim Horton's here as well, to advise the staff. It was really just how extremely uncomfortable my DH, myself, and particularly my PA son were the last time we went with all the peanuts around that we decided for us Dairy Queen was not okay.
Interestingly enough, in the previous town we lived in, we did go to Dairy Queen and it was not as peanut filled. Not that they didn't have the same products, but perhaps people just ordered differently.
I also know that I've picked up the McDonald's food information brochure and they are pretty allergy aware.
I would find it very disconcerting though if someone looked at me as though I had two heads. I find McDonald's ordering to be frenzied at best and if I have a question to ask, I certainly don't want to be looked at like an alien. Perhaps it does depend on the franchise?
Because I don't care for Burger King food, we've never gone to Burger King.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Mon, 05/31/2004 - 12:49am
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Gale,
Agreed, some McDonald's staff seem to be more on "the ball" than others. My family has it's favorite locations to frequent, even when travelling. We have our select favorites on many U.S. interstates.
Just last week, we were down near Purdue at a McDonalds and the manager gave me a "McDonald's and You" pamphlet (last updated March 2004) entitled: "A Full Serving of Nutrition Facts". (First time I ever was given one of those. This particular McDonalds served more than the usual items.)
It detailed Ingredient Lists for some of their regular menu items. Again, not sure what cross contamination considerations go into this detailed list (suppliers/preparation/etc.), but I thought he was very informed. Maybe it was just me.

Posted on: Mon, 05/31/2004 - 12:51am
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LOL. Cindy, I think we are posting about the same type of brochure. Just saw your post. [i]It's that Alternate Universe thing again, isn't it[/i]? [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Mon, 05/31/2004 - 4:53am
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I remember reading that Canadian Mcd's does use individual packets and I think someone else in the US also said they saw packets at their McD's. We live in a very rural area where some people still seem to be living in the dark ages (my dh for example-lol) and I guess they don't take well to new ideas. *rolling eyes*
Most fast food places here can't even understand why I ask for nutrition info brochures (which they usually don't have available for one reason or another).
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[b]~Gale~[/b]

Posted on: Mon, 05/31/2004 - 4:59am
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oh btw I was mainly responding to this quote:
Quote:I think we all need to take a little breath here...I travel a lot for business and I regard McDonald's as my safe place to eat in my travels. I am severely allergic to Tree Nuts, Peanuts, Seafood and Melons. I have had to cope with this for 30 years, during a period when schools weren't aware of the risks.
Individually packaged peanuts, walnuts, standardized ingredients, a controlled national distribution system with closed-purchasing franchises...I can't think of anything else McD's could do without causing massive inconveniences for those around us
which is US specific and seems to suggest that some of us are overreacting in regards to McDonald's. Honestly I don't think I am overreacting considering that I have seen butterfinger crumbs all over the counter where people place their orders at least once at all of the mcdonald's near us. stimpsjd was seeming to suggest that all mcdonald's are using individual packets and/or are allergy aware when I have found that all of the ones I've been to and asked questions are not aware in the least. And I have never seen one that uses individual packets. I swear I'd like to move to Canada sometimes.
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[b]~Gale~[/b]

Posted on: Mon, 05/31/2004 - 9:03am
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Gale, I definitely hear where you're coming from. It has been YOUR experience that the McDonald's that you have been in have NOT had pre-packaged peanuts/nuts and I, personally, think that that's important for people to know. That not ALL McDonald's deal with food allergies the same way, it depends on where you are.
Why I think it's important when I seem to have found a town where the McDonald's do deal well with food allergies is that it lets your fellow Americans (because you are posting American specific) know that not ALL McDonald's have pre-packaged nuts/peanuts and that questions NEED to be asked before you choose to order food in the franchise.
The Dairy Queen that we decided to not go to anymore here in this town, it was mostly teenagers employed (which makes sense in any fast-food place) and yes, there were nuts all over the counters. We had to weigh the risk versus benefit thing and truly decided that yes, we can live without Dairy Queen ice cream.
As I posted, in the previous town I lived in, it wasn't like that at all and I did feel okay about ordering ice cream there for my PA son.
Momma Bear, yes we are talking about the same brochure. When you walk into the two McDonald's here, they have them up on the wall right at the counter where you order. But, if you didn't happen to see one and asked for one, they are readily available. I know that I was thrilled when I saw the first one I saw because I could check for information about all of their products.
Do you know, I haven't checked the flavours of McFlurries here in Canada, or the ones in my town I should say, but when I do get a chance to glimpse at the menu "up there", it appears to me that all of the McFlurries here are PA "safe". I would have to double check.
I know Dairy Queen has their version of a McFlurrie (or vice versa) and those definitely have things added that aren't PA safe.
I've asked at the local Subway for an allergy information/nutrition brochure and the young man working that night didn't know where to find them.
I have also asked at the local Swiss Chalet and the waitress was quite pleased to go and get one for me. I know my DH also brought one home from Harvey's (which is owned by the same corporation as Swiss Chalet).
Not clear about Tim Horton's because I haven't been in there in awhile, just know that I can't order any food items for Jess, so I tend not to go in there (although ice cap season *should* be coming up).
Gale, I also know that the different McDonald's franchises can be different in what they sell, so yes, broadsweeping generalizations aren't great. For example, when we went to Toronto at March break, I think we ended up in three McDonald's and NONE of them sold chocolate milk. Just white milk. My kids were surprised because where we live, there is the choice of chocolate and white milk. And again, if you asked erik and Anna Marie, both from Toronto, about McDonald's they may frequent, they could possibly have found chocolate milk, I just didn't happen to in the three I went into (and in different parts of the very large city).
I'll see if I can remember to check about the new salads next time I go there. I'm sure one of them *must* have nuts. I know Subway has just added a line of salads and one of them has nuts. And, I'll try to ask to see if the nuts, if there are any, are pre-packaged.
So, no, don't feel bad, because you may have helped another member immensely. They may read that McDonald's pre-packages their peanuts/nuts and walk into a McDonald's that doesn't. They need to know that they're "out there" so they can be prepared to ask the appropriate questions before ordering.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Wed, 06/02/2004 - 7:02am
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Being that I am familiar about McD's policies due to a family member being employed by one of its closely tied suppliers, if you come across a McD's in the United States that is still serving peanuts outside of an individual packet (note, I said Peanuts, not Butterfingers) the customer service hotline needs to be informed. I have been assured that this is Standard Operating Practice at McDonald's in the United States. Franchisees that opt to purchase product outside of the McD's distribution contract are in violation or the nuts are really old. These contracts are in place to ensure standardization of presentation and ingredients.
Also, if you find a McDonald's that is strewn with Butterfingers, instead of venting on a website read by only advocates of your issue, call the customer service number and let them know the store location and if you don't get the response from the phone agent, keep asking for supervisors till you do. Request a callback from the store. I did this 2 years ago regarding a local McDonald's. Here's what happened:
The franchisee (who happens to own 30+ branches) called me personally to express his displeasure in the presentation in the store and the fact that it was not up to McDonald's standards. He knew a lot about food allergens, has had personal experience with a seafood allergic reaction suffered by a family member (it's amazing how many people have) and was extremely responsive.
He assured me that this issue would be corrected. He proceeded to emphasize to the corporation the importance of making other franchisees aware of the issues related to cross-contamination. This is why they adopted the bagged peanuts...a group of franchisees wanted to cut down the risk. Also, McFlurry dispensers in the US should now be located away from the rest of the food preparation areas.
If you see a McDonald's that has issues, CALL the customer service line. Then maybe post it here after you get a response. Frankly, do it with any restaurant that you work with. We should all call the managers before we go to a restaurant and likewise we should use positive reinforcement with the corporations when something happens that we are happy about. Likewise, we should let the restaurant know when we run into something that does not make us happy. This includes a mom and pop restaurant as much as a restaurant group as large as McDonald's corp. How are people supposed to correct their actions when we don't do anything about it?

Posted on: Wed, 06/02/2004 - 1:27pm
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I had problems (not PA related) at a mcdonalds a few years ago (before we considered them unsafe) and called. I was sent a form to fill out and the owner of the franchise or something was to get back to me. I filled out the form and they never got back to me. I called and they just sent me another form so I gave up. There are other places to eat. If mcd's was the only fast food around then maybe I would put more effort into it but they are not and the local ones, I am sure, would not change anyway. My kids hate mcd's now anyway because of all my rantings (not only on a message board btw, I tell everyone I know in real life too) and they probably wouldn't eat there no matter what. thanks tho...
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[b]~Gale~[/b]

Posted on: Wed, 06/02/2004 - 4:03pm
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*Personally* speaking and not as advice in any manner or form.
When a business, albeit a window front operation or corporate giant, goes above and beyond standard practice, especially for those with needs *outside* the general population, commits charitable acts, or just wants to *Make You Smile*..........I make a concerted effort to accentuate the good, although I pay quiet attention to the *not so good* and catalogue it appropriately.
In my *own* kitchen/abode/supplies, I do not feel *limited* when it come to meal preparation, variety, access for my family. [b]However[/b], when eating out, there is a mere handful, if that................possibly only *one* establishment I do not hesitate to access even tho I still critically evaluate/limit/exclude certain items for a [i]variety of reasons[/i], food allergies included.
I am not one to [i]bite the hand that feeds me[/i] (and my family). Literally. [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]
stmsjd, [i]Good Point.[/i], BTW.
However, I understand the frustration others might feel if such interventions may not work out as they should. For what ever reason, this not being a *Perfect World*. I mean, even I have *favorite* locations of a different types of chains (not all food related either). *Personally?* I mean, consistency is one thing, *Perfection* is another. *Personally*? I'd have a difficult time writing off any one chain/group/collective for the *sins* of individual members. [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]If I did, my world would become very small indeed.
I think this is where the ever popular *Mission Statements* help me decide what is salvageable *for me* and what is not. Gotta love *Mission Statements*. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Call me gullible, but I have to start somewhere.

Posted on: Wed, 06/02/2004 - 5:22pm
Anonymous's picture
Anonymous (not verified)

Gale, I'm glad you replied. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] I saw the post before yours (really directed toward you) earlier and I was going to reply, and then I thought, I'll wait a bit.
I have done this for years. Long before the internet. Long before PA. When it actually took a postage stamp to do so.
If I have found something positive about a product, I've written to the manufacturer. If I've enjoyed a particular food chain, written to the manager of the franchise.
Similarly, if I've had a negative experience with a product, I've written to the manufacturer. If I've had a bad experience while eating out, I've written to the manager of the franchise.
So, when PA entered my life, certainly my focus has been on PA more so, but I do believe if I look at what I do manage to write these days, when it comes to writing to restaurant chains or food manufacturers (or even cosmetic manufacturers), it is balanced out by good things I have to say about their products, establishments, service, etc. with the bad things I have to say.
I always thought, and I don't know where I would have gotten it from, but if I could write to a manufacturer and tell them hey, I think this product sucks, then I could also take the time to write to them and say, this product of yours is great, I've been using it since time began.
Now, of course, since the internet came along, I've been able to do that with a lot more ease (no more licking of envelopes and stuff). It's not like I do it often anymore.
When I was doing it with postage stamps, I didn't have two children to care for.
But even now, I will send e-mails to manufacturers to commend them and on things that are NOT PA related.
I'm also a great one for taking those customer response cards that most chain food restaurants have and filling them out. How was the service? Yadda yadda.
Now, it's interesting. Not every time I send an e-mail do I come to PA.com and post that I sent an e-mail to so and so to-day because I think their policy sucks or I sent one to so and so to-day because we had a great experience.
But I will come to PA.com and tell other members, who I hope will understand, that yes, we went to McDonald's and had a GREAT birthday party for my son (and not state therein that I also sent them an e-mail saying the same) or that we went to Dairy Queen and had a horrific experience (with Dairy Queen it's so obvious that their menu is peanut filled, I haven't bothered to contact them at all - and also, as I believe I posted in this very thread, the first Dairy Queen we went to, in our old town, it was NOT like the one here at all, we did feel okay about going into it).
So, yes, members will come here and vent (if you will) about both good and bad experiences. Some may say that yes, they did contact the manufacturer, are awaiting an answer, and will post it, and others like me, depending on the day even, just won't say that along with having this terrific or rotten experience, I also sent an e-mail or letter or phoned.
Gale, for some reason, I definitely hear where you're coming from. Perhaps because I have lived in smaller towns for the last six years (it might be seven [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img] ).
There's that whole Tim Horton's story I posted about here. How I thought we were getting "safe" cake for my son (and the rest of our family throughout the year) for 3-1/2 years. Only found out when we moved that the icing was "may contain". Extensive questioning was done when the cakes were ordered. I was told repeatedly that all of their products were "peanut free".
My daughter got a free kids' meal coupon this week through a book club at school for Wendy's. I have never cared for Wendy's food (the last thing I ever ate from there was a baked potato and that has to be 20+ years ago). So, we'll be checking them out fairly soon.
I just thought it was dangerous to assume that because people post something here (and perhaps even bi*ch and moan) that that's all they're doing. And, with Gale's response, obviously, it wasn't the case at all. I also know that in my own situation, as I've outlined, I don't post every time I e-mail, but I still feel comfortable complaining about certain manufacturers/restaurants here without saying that yes, I am going to contact the company.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Sun, 06/06/2004 - 5:41pm
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Quote:Originally posted by MommaBear:
[b]
*Personally*? I'd have a difficult time writing off any one chain/group/collective for the *sins* of individual members.[/b]
I agree, to a point. HOwever with mcdonald's I have had problems now with 4 of them and I have probably gone to maybe 5 in the past 10 yrs so 4 out of 5, to me, is enough to make me just forget it and avoid mcdonald's completely. Now if we're on the road (out of town) and want to stop somewhere to eat I am not going to bother going to mcd's to find out if they are safe or not (asking about allergies and such since I know they have the flurry toppings and not knowing how they are with them). I will just hit a chain that I feel is safe and then ask them briefly about allergens-since the ones we go to don't serve any obvious nut items.
I will admit though, that I am one to hold a grudge sometimes. For example I am still waiting on con agra to call me back since about a year ago (I have called again and they are not helpful) so I just don't bother using con agra at all. If it's that much work to find out something then I'll just stick with brands that are willing to give me the info I need.
and if that doesn't make sense, please forgive me. It's late, it's been a long week, and I really should be in bed. lol.
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[b]~Gale~[/b]

Posted on: Sun, 06/06/2004 - 11:24pm
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Anonymous (not verified)

Gale, your post made sense to me. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
I also hold grudges against manufacturers. That's why I wanted to stick the Pillsbury Dough Boy with an Epi-pen and send it to Pillsbury a few years ago.
It's the same with the store brand Loblaw's products here in Canada. The last time I spoke with them, and it would have been quite some time ago, you had to call with the UPC code of the exact product you were going to buy to see if it was PA safe or not.
Am I going to do that? What does it involve actually? Writing down the UPC code, going out and finding a pay phone (or using your cell if you have one) to call Loblaw's customer service (and hopefully you're looking at their product during business hours) and then finding out if the product is safe or unsafe. No, not going to happen.
So, of course, when I found out that A&P labels their "no name" products really well, if I'm ever buying store brands, it's going to be their's.
As far as different chains of restaurants or fast food places, I guess I did give different places a chance. As I posted in this thread, the Dairy Queen that we visited in the one horse town was very different than the one in this town. We won't go to the one in this town but we were able to go to the one in the previous town, with certain precautions re PA in place. This one is just too peanut filled.
I haven't had the difficulty with McDonald's that you have, but if I had, I'd be the same way. Find a chain of restaurants where I first of all like the food and who I feel are good with me when it comes to allergy related questions.
I would have to say that aside from the Dairy Queen in this town that we're not able to frequent, I really haven't had any bad experiences with chains with regard to allergies here.
But no, I completely understand your position. And one day, who knows, you might be traveling and see a McDonald's and just say, okay, I have the time to check them out thoroughly, what the heck, let's give it a whirl and you might be very easily surprised.
Darnit, speaking of chains, I just remembered that my daughter (non-PA) was having a pizza party to-day at school and I didn't have to pack her lunch. I did. Oh well. She came home and told me Friday, and what I thought was interesting was that she told me the pizza was "safe", they were getting it from Pizza Pizza. My daughter is not PA. However, there is a PA child in her classroom. I thought that was kinda cool of her.
Sorry.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Tue, 06/08/2004 - 5:50am
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Quote:Originally posted by gw_mom3:
[b] I agree, to a point. HOwever with mcdonald's I have had problems now with 4 of them and I have probably gone to maybe 5 in the past 10 yrs so 4 out of 5, to me, is enough to make me just forget it and avoid mcdonald's completely. Now if we're on the road (out of town) and want to stop somewhere to eat I am not going to bother going to mcd's to find out if they are safe or not (asking about allergies and such since I know they have the flurry toppings and not knowing how they are with them). I will just hit a chain that I feel is safe and then ask them briefly about allergens-since the ones we go to don't serve any obvious nut items.
I will admit though, that I am one to hold a grudge sometimes. For example I am still waiting on con agra to call me back since about a year ago (I have called again and they are not helpful) so I just don't bother using con agra at all. If it's that much work to find out something then I'll just stick with brands that are willing to give me the info I need.
[/b]
Guess our experiences differ a bit. I mean, I emailed and spoke on the phone last year with people high up the food chain ( [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]) at Burger King last year regarding some things I read in the media. Really nice gentleman, and my family found it particularly easy to contact him. I've also had similiar experiences with other chains and establishments when trying to acquire information. I mean, I usually end up on a tangent talking about everything in general anywhooooooooooooo. [img]http://uumor.pair.com/nutalle2/peanutallergy/cool.gif[/img] Thinking back on it, the only thing I can remember getting "in trouble" for in school was talking out of turn, talking without permission, or talking when I should be listening, or talking to my neighbor. [img]http://uumor.pair.com/nutalle2/peanutallergy/tongue.gif[/img]
Remember that McDonalds manager I mentioned earlier in this thread? [i]He actually ran out to our vehicle to give us the brochure.[/i]
Myself and Hubby (not the cubs) ate at a new Olive Garden a few days ago after a doctor's appointment. The particular store and staff answered our questions to satisfaction regarding food and even had a product guide to reference. I mean, when I waitressed, I didn't know [i]that[/i] much about the food I served. [img]http://uumor.pair.com/nutalle2/peanutallergy/tongue.gif[/img] Can't speak for all locations or staff, just that particular moment in time. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
I've also frequented other establishments, who on the spur of a moment were able to accommodate our family in ways that many, rightfully may deem "out of their way" and "above and beyond" what was typical, reasonable, or required, and did so graciously.
And, we've also (last year on vacation) had the misfortune of picking several establishments we were unfamiliar with and determining that [i]no degree of accomodation[/i] would have made it "safe" to eat in any of them.
Fortunately, while hundreds of miles from home, in Florida on the intercoastal, we we lucky to be in a travel trailer and prepared most of our own food. [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] I remember oldest cub saying: "It's O.K., you and daddy can eat and I'll just fill up on water."
Of course, we opted to grab a frozen pizza, cook it in the trailer (the oven option was sooooooooo worth it) and make a party of it. Best pizza I ever had.
Again, I am not offering advice in any manner or form. Just relaying *my own experiences*. Experiences and Conditions may vary. What's that acronym again?
[b]"IMMV"[/b]

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