Mail order drugs

Posted on: Fri, 09/22/2006 - 10:11am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Anyone here with opinions on mail order pharmacy? It is an option with our prescription plan, our co-pays probably total over a hundred bucks a month and we could reduce that to every three months. I have just caught the pharmacist eating dinner again while filling scripts, this is my fourth complaint, they tow the line for awhile and then screw up. So I'm thinking that mail order couldn't be any worse, or could it? I worry about scripts and temps though in the summer.
I'd appreciate any opinions.

Posted on: Fri, 09/22/2006 - 10:42am
kandomom's picture
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Joined: 01/12/2006 - 09:00

DD gets Singulair in the mail. Have not had inhaler and epi prescriptions filled this way.
Prompt turnover, never had a problem. Refill via automated phone system. The company we use is Medco, and the postmark is w/in my state.

Posted on: Fri, 09/22/2006 - 12:24pm
anonymous's picture
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Joined: 05/28/2009 - 16:42

We use a mail order pharmacy regularly and have not had any problems. It saves us money - 3 inhalers for the price of 2!

Posted on: Sat, 09/23/2006 - 2:13am
Corvallis Mom's picture
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Joined: 05/22/2001 - 09:00

We have had virtually endless grief and HOURS and HOURS on the phone with ours. I hate them. This was not always so, however...
The problems started when it expanded into MedicareD service. They can't handle it all.
Anyway, just my 0.02.... I had to argue with them that what they were doing was illegal when they [i]couldn't[/i] fill one of my scrips and then said (because they didn't have a "paper scrip" on file that they wouldn't transfer it to a local pharmacy for me.... [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img] It was only after I threatened to turn them in to my state pharm board that they complied. This after they told me that because my physician's order didn't tell them to fill with a generic, [i]they wouldn't, even though they could not obtain the brand name drug due to a manufacturing problem.[/i] [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img]
Anyway, they are also notoriously bad for making [i]YOU[/i] do any legwork with your HMO over copay amounts, generic subsitutions, etc. A small local pharmacy is much better, service wise. OTOH, we use them anyway because the copays otherwise are [i]crushing[/i].
The biggest problem we ever had (and they probably have my caller ID red-flagged by now... sigh) was over DD's Zyrtec scrip.... we waited for SIX WEEKS while they refused to contact our HMO and physician's office.... telling me that they would "call again" and that they would "call me back" if they didn't get it resolved... which they did not do. This irked me NO END. I had to call them (via their twenty minute phone maze) and eventually my HMO as well. So be warned- [i]if you require meds that are not in the basic formulary of your HMO, you may be in for a wild ride.[/i] Like my 6yo can just take an adult dose of fexofenadine. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img] GAAAA!
I also had a package stolen out of my mailbox once, and though the pharmacy DID replace it, it took several weeks. It generally takes about a week (but sometimes as long as 2 or 3) to get something filled with them. Call ahead. WAAAAAY ahead.
I could go on, but I won't. Most of the problems have been over my daughter's meds. So adult meds that they fill A LOT of, probably okay. My husband has never had a problem with his oral diabetes meds or allergy meds.
Just don't expect the same level of service if something goes wrong.

Posted on: Sat, 09/23/2006 - 2:56am
anonymous's picture
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Joined: 05/28/2009 - 16:42

I'm just tired of fighting the constant eating, I figure if I can pay 2/3 less in co-pays, how much worse can it be? I'm figuring to at least give it a try I guess, if I run into a lot of problems, I can always switch, our doctor's office I'm sure would give us enough samples to get us through an emergency.

Posted on: Sat, 09/23/2006 - 3:39am
krasota's picture
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Joined: 04/24/2000 - 09:00

We don't have the option with maintenance meds--we have to do mail order. And in the beginning, they screw it up every single time, costing US more money. [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img]
I actually scaled down most of my meds to just Accolate and some OTC stuff, with my doctor's blessing. I switched to doubled Prilosec instead of Nexium (cheaper at Sam's, anyhow). I switched to all OTC antihistamines (those were just to control chronic urticaria, anyhow). And since Accolate wasn't a step-drug or anything, I didn't have as many headaches as I did with previous maintenance meds.
I'm not taking anything but a half dose of prilosec right now. My prescription vitamins are out of pocket, so I don't have to do mail order. Hubby still gets Singulair via mail order. I freakin' hate not having the choice. I can pay out of pocket, or I can do mail order. I'd much rather go to a pharmacy in town and give THEM my business. The customer service at the mail order pharmacy is worse than the cable company.
ygg

Posted on: Sat, 09/23/2006 - 3:44am
PurpleCat's picture
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Joined: 01/28/2006 - 09:00

Yes, I use our health plan's option for mail order maintenance perscriptions and have not had one problem!
Timely, efficient, easy to reorder, and saves us a lot of money!!!!!!
I waited two years to do so. Why??? I haven't the foggiest - and to think of how much more money I was spending!!!

Posted on: Sat, 09/23/2006 - 4:03am
TarynsDad's picture
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Joined: 02/14/2006 - 09:00

I am so thankfull that my insurance allows us to get a three month supply at any pharmacy. This aleviates the headache of mail order....unfortunately because of my health insurance benefits, I almost feel like Im stuck at my job. I know no other place can come close to the insurance my company gives, and with mine and my daughters allergies....it would cost a fortune.
Sorry for going off in a little different direction. Its just when I hear or read stuff like this, it makes me feel lucky I have what I have, but also makes me feel stuck....argggg! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Fri, 09/22/2006 - 10:42am
kandomom's picture
Offline
Joined: 01/12/2006 - 09:00

DD gets Singulair in the mail. Have not had inhaler and epi prescriptions filled this way.
Prompt turnover, never had a problem. Refill via automated phone system. The company we use is Medco, and the postmark is w/in my state.

Posted on: Fri, 09/22/2006 - 12:24pm
anonymous's picture
Offline
Joined: 05/28/2009 - 16:42

We use a mail order pharmacy regularly and have not had any problems. It saves us money - 3 inhalers for the price of 2!

Posted on: Sat, 09/23/2006 - 2:13am
Corvallis Mom's picture
Offline
Joined: 05/22/2001 - 09:00

We have had virtually endless grief and HOURS and HOURS on the phone with ours. I hate them. This was not always so, however...
The problems started when it expanded into MedicareD service. They can't handle it all.
Anyway, just my 0.02.... I had to argue with them that what they were doing was illegal when they [i]couldn't[/i] fill one of my scrips and then said (because they didn't have a "paper scrip" on file that they wouldn't transfer it to a local pharmacy for me.... [img]http://uumor.pair.com/nutalle2/peanutallergy/mad.gif[/img] It was only after I threatened to turn them in to my state pharm board that they complied. This after they told me that because my physician's order didn't tell them to fill with a generic, [i]they wouldn't, even though they could not obtain the brand name drug due to a manufacturing problem.[/i] [img]http://uumor.pair.com/nutalle2/peanutallergy/confused.gif[/img]
Anyway, they are also notoriously bad for making [i]YOU[/i] do any legwork with your HMO over copay amounts, generic subsitutions, etc. A small local pharmacy is much better, service wise. OTOH, we use them anyway because the copays otherwise are [i]crushing[/i].
The biggest problem we ever had (and they probably have my caller ID red-flagged by now... sigh) was over DD's Zyrtec scrip.... we waited for SIX WEEKS while they refused to contact our HMO and physician's office.... telling me that they would "call again" and that they would "call me back" if they didn't get it resolved... which they did not do. This irked me NO END. I had to call them (via their twenty minute phone maze) and eventually my HMO as well. So be warned- [i]if you require meds that are not in the basic formulary of your HMO, you may be in for a wild ride.[/i] Like my 6yo can just take an adult dose of fexofenadine. [img]http://uumor.pair.com/nutalle2/peanutallergy/rolleyes.gif[/img] GAAAA!
I also had a package stolen out of my mailbox once, and though the pharmacy DID replace it, it took several weeks. It generally takes about a week (but sometimes as long as 2 or 3) to get something filled with them. Call ahead. WAAAAAY ahead.
I could go on, but I won't. Most of the problems have been over my daughter's meds. So adult meds that they fill A LOT of, probably okay. My husband has never had a problem with his oral diabetes meds or allergy meds.
Just don't expect the same level of service if something goes wrong.

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