Maggiano\'s

Posted on: Wed, 06/02/2004 - 7:24am
stimpsjd's picture
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Joined: 03/27/2000 - 09:00

I just wanted to let everyone know that I have now eaten at two different Maggiano's restaurants, one here in Minneapolis and the other in Chicago and had fantastic experiences at both. Being TN/PN/Seafood allergic I am always concerned about places to eat when I am travelling. I called the Maggiano's in Chicago prior to going, let them know about my allergy and the restaurant manager advised me to let him know when I come in so he can pull my order and have the chef prepare it in a seperate area. The only item that was unsafe other than the items clearly marked with pine nuts (which I really wonder if I am allergic to) was their bread. It would have been safe if it was baked that day in their ovens, but it was baked in another store and he couldn't vouch for it. The manager and my waiter did a great job. Being a Brinker International restaurant, I know that they are very allergy aware and have had positive experiences at Chili's and Romano's Macaroni Grill. I did not have a great time at their Corner Bakery in Chicago...lots of nuts around.

A lot better than the Cheesecake Factory where I was told to not even eat there because they could not guarantee cross-contamination risks. That's not what we want to happen, I have to eat out when I travel!

Here's the clincher and what I recommend. Call the restaurant or the restaurant's corporate hotline after you have a positive experience such as the one at Maggiano's. I did and got called back by one of their food safety people saying they appreciate the feedback.

Posted on: Fri, 08/20/2004 - 6:56am
sherkelsey's picture
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Joined: 08/19/2004 - 09:00

I rec'd this letter this morning from Maggiano's............
Hello Sherri,
We appreciate your desire to know which items on our Maggiano's menu would be safe for your child to eat with regards to his food allergies. Identifying allergens is a complex process for restaurants as there are ingredients which contain peanuts in a multitude of our menu items. As well, cross-contamination of ingredients during the prep and cook process can happen even when extra precautions are taken. Due to the complexity of our menu and extensive vendor sources, we are unable to recommend any of our menu items with the confidence that we both need.
We certainly empathize with the challenges presented to you when you weigh decisions regarding dining out. We are very sorry that we are unable to help you further at this time.
Jason Dickhaut
Food Safety & Quality
Assurance Specialist
Maggiano's Little Italy
Brinker International
Ph. (972) 770-7217
Fax (972) 770-1759

Posted on: Fri, 08/20/2004 - 9:25pm
robinlp's picture
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Joined: 05/14/2002 - 09:00

I am so shocked by this letter we have eaten several times at the Maggiano's in Charlotte, NC and they were FABULOUS. The manager flags our table and they prepare everything in safe pans (my son has additional allergies). I didn't even see anything on the menu w/ peanuts. Hmmmmmm...think the letter was a "just cover our butts" letter because they have been one of our best experiences ever.
[This message has been edited by robinlp (edited August 21, 2004).]

Posted on: Mon, 08/23/2004 - 3:49am
deegann's picture
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Joined: 07/27/2003 - 09:00

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[This message has been edited by deegann (edited August 26, 2004).]

Posted on: Mon, 08/30/2004 - 4:51am
robinlp's picture
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Joined: 05/14/2002 - 09:00

We had another very successful meal at Maggiano's over the weekend. They even brought up to me that they no longer have pine nuts in their bread. It was recently changed and now their are no nuts in any of the breads. Our meal was wonderful and my DS had no issues at all. Again, we never order dessert in any restaurant so I can only speak on main entree's.

Posted on: Tue, 08/31/2004 - 2:49am
CorinneM1's picture
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Joined: 06/20/2002 - 09:00

Quote:Originally posted by stimpsjd:
[b]
A lot better than the Cheesecake Factory where I was told to not even eat there because they could not guarantee cross-contamination risks. That's not what we want to happen, I have to eat out when I travel!
[/b]
Which Cheesecake factory did you visit? I visited the one in Old Orchard in Skokie (suburb of Chicago) and the manager was very accommodating as was the wait staff. They told us what to stay away from, and our son was able to eat mac and cheese without an issue.

Posted on: Wed, 09/01/2004 - 1:01pm
jeancbpugh's picture
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Joined: 03/17/2001 - 09:00

Quote:Originally posted by CorinneM1:
[b] Which Cheesecake factory did you visit? I visited the one in Old Orchard in Skokie (suburb of Chicago) and the manager was very accommodating as was the wait staff. They told us what to stay away from, and our son was able to eat mac and cheese without an issue.
[/b]
We ate at the Cheesecake Factory in the Woodfield Mall last winter, and they told us not to let our PA child eat anything there. It worked fine because we had our son's lunchbox with food for him anyway.

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