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Posted on: Mon, 04/02/2001 - 1:56am
anonymous's picture
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Joined: 05/28/2009 - 16:42

I acquired this information from [url="http://www.nuconnexions.com"]www.nuconnexions.com[/url] - it is obvious there is a glaring difference between labeling in Canada and the US. What we want is for Kelloggs USA to acknowledge that is would be more user-friendly to use plain english INSTEAD of the codes to alert customers to products which are manufacturered in an allergen-free environment.
Company:
Kellogg's (information last updated April, 2001).
Subsidiaries (If Any):
Food Allergy Safety Measures:
In Canada, allergy alerts are consistently placed on product packaging of all "at risk" products. A "nut-free" product listing is also available on request.
In the USA, codes are placed on product packaging to indicate whether or not the product is manufactured in an allergen-free environment. Contact Kellogg's USA (see number below) for further information about these codes.
Contact Information:
In Canada, call 1-888-876-3750 for further information.
In the USA, call 1-800-962-1413 for further information.
[This message has been edited by Cayley's Mom (edited April 02, 2001).]

Posted on: Mon, 04/02/2001 - 2:25am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Donna Thede states in her reply to us..."Kelloggs has worked diligently to provide clear information on our package labels". If this is true, then how do they justify having completely misleading lableling on their Double Chocolate Chunk Rice Krispie Treats box? The ingredients list on this box does not list peanuts, the two special allergy boxes read 'CONTAINS MILK AND SOYBEAN INGREDIENTS' and 'ALLERGIC CONSUMERS: THIS PRODUCT CONTAINS MILK AND SOYBEAN INGREDIENTS.' Yet the INDIVIDUAL wrapping label of the same product inside the box reads 'CONTAINS PEANUT, MILK, AND SOYBEAN INGREDIENTS!!!!!!!! (I discovered this before I realized that Chris had just posted on this matter).
I know that it is my responsibility to read EVERY label, every time, including double- checking the individual packaging versus the outer packaging, but I feel that the Kelloggs box is totally misleading, and flys in the face of their statement "Here at Kelloggs, we take allergies very seriously"!
My son is allergic to wheat as well as peanut/tree nuts, and I was looking for a special treat that he could have when others are having cake/donuts/cookies. Rice products are a staple in his diet, and I thought these Chocolate Rice Krispie squares were a great solution. If I had trusted the labeling on the box, my child could be DEAD right now.
Yes, I can and will try to make homemade rice crispie squares, but has Kelloggs directly addressed what they are doing about this dangerously misleading product?
P.S.: Cayley's Mom and Chris, and everyone one else involved: Thanks for all you are doing!

Posted on: Mon, 04/02/2001 - 6:54am
EILEEN's picture
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Joined: 04/06/1999 - 09:00

Kelloggs relpied to my fllow-up email where I(as just part of my letter) I asked the following questions.
1. Should I disregard the KL, KB etc labels on each package?
2. If the KL, KB labels do designate peanut-free plants (and thus the contents are without risk of cross-contamination), why is this infomation not written in plain English on the package?
This is Kellogg's response, which may suggest they are unwilling to answer in writing (perhaps for liability reasons?).
Thank you for your most recent email.
Because of the nature of your concern and the seriousness of allergies, we would like you to discuss this matter further with a Consumer Specialist. Please contact our Consumer Affairs toll-free line at 1-800-962-0052 so that we can help you further. Our toll-free line is open between the hours of 8 am to 4:30pm Eastern Time, Monday through Friday.
We hope to hear from you soon.
Consumer Affairs
Kellogg Company
[This message has been edited by EILEEN (edited April 02, 2001).]

Posted on: Mon, 04/02/2001 - 7:58am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Eilleen -
This is the same email I've gotten from them twice now. I really want the written word too so I can post it here for everyone.
I still have not had a reply from them regarding the Nutrigrain cross contamination issue - they'll probably tell me to call them for that too.
I suspect I'm getting less info from them because of my previous emails (before the peanutallergy.com campaign).
Does anyone else feel like what started as a positive campaign has turned into a negative. I just have a bad taste in my mouth (so to speak) regarding Kellogg's and their lack of forthcoming information, plus their unwillingness to work with us.
All we want to do is safely feed ourselves and our kids - what is so darn difficult about adding a few words to packages or at least giving us straight answers to our questions without the "go away, stop bothering us" mentality?

Posted on: Mon, 04/02/2001 - 9:00am
anonymous's picture
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Joined: 05/28/2009 - 16:42

Thanks again everyone, for taking the time to post Kelloggs responses.
EILEEN - Are you going to call them? I realize the intention of the email campaign is for them to post on our site the answers to our questions (remember those... A list of peanut-free cereal and are they considering replacing the codes with plain english?) but if you could get the info you asked for verbally, then maybe you could ask them why they are so hesitant to answer our questions. Definitely bring up the liability factor - is this why they're unwilling to post? I wish I could call, but I can only contact Kelloggs Canada through the toll-free number. Thanks for all your help with this, Eileen!
Philip's Mom - Yes, I agree - I didn't start out upset with Kelloggs, but because of their vague response, I'm getting there... Why do they make it so difficult to get answers en masse? It is relatively easy for EACH of us to phone individually, but what of the ones dealing with PA who don't think to make the call? Why can't they see that each and every email they received from people during this campaign, is from someone who has a much loved PA individual in his/her life?
I think I'm going to write a follow-up email to Kelloggs, which people can copy if they wish, if Chris doesn't get a satisfactory answer from them by Wednesday. We can't give up now! We need to strike while the iron is still relatively hot. I'll incorporate everyone's ideas so far into it, but make it straightforward, to the point and easy to for them to answer.
I'm still wondering if Kelloggs Canada will post here. I hope so, because I'm betting they will be more forthcoming than Kelloggs USA. If they are, we'll have one more question for Kelloggs USA - "Why is the Canadian division of the same company more aware of cross-contamination issues?". Labeling in both countries is "recommended" not "regulated" so why the discrepancy within the same company?
This could get interesting...

Posted on: Mon, 04/02/2001 - 11:23am
Chris PeanutAllergy Com's picture
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Joined: 04/25/2001 - 09:00

Kellogg's phoned us today and I will be returning their call tomorrow. I wanted to let you know. We can decide what we want to do depending on the information we receive and their willingness to address our concerns.
------------------
Stay Safe,
[email]"Chris@PeanutAllergy.Com"[/email]

Posted on: Mon, 04/02/2001 - 11:33am
momof4's picture
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Joined: 03/26/2001 - 09:00

I spoke to Kelloggs earlier today. They said the product did have the code on it, but even after they had explained it to me last week. I got confused and didn't understand. On most boxes of cereal the codes are under the best before date, however they can be just the three letter at the end of the date like my box says JUL1720001PRC all on one line continous like that. I didn't know the PRC was another plant. The said again only the ones that start with KB or KL are made in the nut free plants. Since I got so confused so easily after talking to them I asked if they couldnt' list it another way. I was told they would put in that I have requested that. I just think it should be easier for us to find and understand. I took forever in the store last night, so I finally bought it so I could tear it open and search better. The limited cereals are not considered safe. Those can be made anywhere. I asked about the pop tarts, there is two plants that make them, one of which is the nut free plant. They did recommend to avoid them since the labeling is hard to understand. I asked how I could tell if I wanted to purchase them. The code for pop tarts would be CP. So I figure I will look next time I am at the store. If I can find them easily I may purchase them. I just am so frustrated that knowing what to look for I couldnt' find it still.

Posted on: Mon, 04/02/2001 - 2:28pm
Anonymous's picture
Anonymous (not verified)

Deanna, thank-you for your response to my questions. Since I have never seen a box of Kellogg's U.S. cereal I wasn't clear on how hard the codes were to find and then decipher. The other thing that I couldn't quite wrap my mind around was how a product could be "safe" for some PA individuals and not others, but obviously, Kellogg's U.S. is leaving room for differing "comfort zones". I actually find this quite strange.
I still believe if they require coding on their boxes it should be where the ingredient list is, maybe the code just about the title Ingredients so you're at least looking at the same part of the box when you're purchasing something. I would find this exasperating.
It's also why I joined in on the campaign.
I feel Kellogg's in the U.S. should be labeling as clearly as they are here, in Canada.
Again, thank-you for your answers, it has really helped me to understand.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
------------------

Posted on: Tue, 04/03/2001 - 12:33am
ajas_folks's picture
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Joined: 04/28/2000 - 09:00

Well, in our household we are now inclined to simply remove Kellogg's products completely. Though we have NEVER (yet) fed our PA/TNA child a Kellogg's product, we were allowing some of their SUPPOSEDLY peanut/nut free products for adult consumption. Their unwillingness to be forthcoming with CLEAR labeling and their inability to accurately & responsibly identify their "safe" products as having actually been made in shared peanut or tree nut facilities is now outside our "SAFETY ZONE"!! (We prefer "safety zone" to "comfort zone" in our instance as it more accurately describes how we handle PA/TNA in our home.) We feel Kellogg's products are NOT worth the risk they may pose to our child.
Though we will continue to support this PA.com Kellogg's labeling campaign, we bid Kellogg's **ADIOS** .
EB
[This message has been edited by ajas_folks (edited April 03, 2001).]

Posted on: Tue, 04/03/2001 - 6:09am
EILEEN's picture
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Joined: 04/06/1999 - 09:00

I called Kelloggs today and spoke with a representative and subsequently her manager. Despite my repeated and persistent questioning of both representatives, I was unable to get them to comment on what the KL/KB labels mean; I had a feeling that perhaps their upper managers had told them to no longer discuss this topic with callers.
However, I learned
1. The specific plant at which a given Kelloggs product is made can, AND DOES, change

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