Kellogg\'s Rant

Posted on: Wed, 02/21/2001 - 4:51am
margaret's picture
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Joined: 11/01/2000 - 09:00

pOh, I am so aggravated. I called Kellogg's today because one of their cereals had a Kosher Dairy label and listed no warning about dairy cross -contam. I had not even considered peanut contam as it was labeled with warnings about wheat and soy, but no nuts/peanuts/dairy. The lady, very nice, told me that there was a risk of cross contamination with dairy AND NUTS/PEANUTS because the box I had was not made in a nut free plant. Why no warning then???? I have had it with labeling. She says I need to look for the KD label for Kosher dairy in addition to the ingredients label and the manufacturing code (KB or KL for nut free plants) Come on! I am supposed to look in 3 places on one stinking box of cereal to see if it safe?! It is going to take me about 3 hours to do my grocery shopping! I told her that I wanted to speak to a manager. I won't hold my breath for a call back. She gave me the impression that nobody was ever going to get back to me. A penny for your thoughts, folks.../p

Posted on: Wed, 02/21/2001 - 9:22am
maddiesmom's picture
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Joined: 12/20/1999 - 09:00

Just curious...which Kellogs cereal?? I have a few in my cupboard that I thought were safe, now I am wondering if they are??? [img]http://uumor.pair.com/nutalle2/peanutallergy/frown.gif[/img] Thanks!

Posted on: Wed, 02/21/2001 - 11:24am
margaret's picture
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Joined: 11/01/2000 - 09:00

This was Product 19. The Manufacturer code began with KN. The woman indicated to me that this plant was not nut-free, that they only had 2 nut free facilities (KB and KL).
Anyway, later today, a manager did call me back and we had a good conversation. She told me that Kellogg's CURRENTLY does not make any cereal with peanuts in it. They DO make a couple of cereals with ALMONDS and some other nut that I can't remember. Anyway, the dairy thing - The Rabbinical authorities designate the machinery KD due to possible cross-contamination. But Kelloggs says that they follow good manufacturing procedures and clean the lines thoroughly after processing an allergenic ingredient.
I voiced my frustration over the labeling and the manager was very sympathetic and said that she would pass on my complaint about labeling. She was very informed and made sure that I had already contacted FAAN and was receiving any possible allergy alerts. She is sending me a brochure with more allergy info specific to their manufacturing processes. (They only send these by request - not published on their website as info can change at anytime ((another reason to be hooked up with FAAN)).
Anyway, I was happy with the way the conversation ended. I was happy someone called me back at all! We discussed "comfort zones" and what individuals may feel is "safe enough" for them. I told her that I just wanted to be able to go to my grocery store and pick up a box of cereal, thoroughly read ONE ingredient label and be able to determine if that item is safe or not, that I expect that level of safety from a big corp like Kelloggs. She agreed. I knew that talking to her was not going to change their policy instantly, but I did feel better after talking with the rep.

Posted on: Wed, 02/21/2001 - 12:48pm
Anonymous's picture
Anonymous (not verified)

Margaret, I'm glad that this worked out well for you in the end. I do know that someone else had the same problem, looking for different identification on the cereal box recently and posted about it. To me, having to go through the ingredient list of each product I buy each and every time is enough without having to do more than that.
Also, I have found Kellogg's to be really allergy aware and have received their brochure which shows what products are "safe", etc. Perhaps people reading this thread could take note that such a brochure is available (as you say, you do have to ask for it, so the need for FAAN, although I received mine long before I knew what FAAN was) and call for it immediately. It is great and I also found it a good thing to send in to Jesse's school to help them sort this out too. In fact, there is even a thing on the back page where you can order additional copies - you have to pay for a large quantity of them. This is an excellent thing to be able to give to your child's classmates if they are in a "peanut free" classroom or school.
Best wishes! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]
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Posted on: Wed, 02/21/2001 - 12:52pm
care's picture
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Joined: 09/21/2000 - 09:00

?

Posted on: Thu, 03/01/2001 - 9:16am
PAGirl's picture
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Joined: 08/14/2000 - 09:00

I trust Kellog's with my life (literally), and I am comfortable with their labeling. When we talked to them, they said EVERYTHING would be labeled if it had the slightest chnce of cross-contamination.

Posted on: Wed, 03/14/2001 - 6:51pm
BCouch's picture
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Joined: 05/18/1999 - 09:00

This has to do with the labelling regarding plant designation. I know a few years ago when they came out with their Rice Krispie Treat Bars there were plants with designated lines, like KL or KB. I called after they came out with the peanut butter variety which in my mind crossed those Rice Krispie Treats off my list. I was assurred that the origianl variety was made in a peanut free plant. Still...I get uneasy.
Bridget

Posted on: Wed, 03/14/2001 - 6:53pm
BCouch's picture
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Joined: 05/18/1999 - 09:00

This has to do with the labelling regarding plant designation. I know a few years ago when they came out with their Rice Krispie Treat Bars there were plants with designated lines, like KL or KB. I called after they came out with the peanut butter variety which in my mind crossed those Rice Krispie Treats off my list. I was assurred that the origianl variety was made in a peanut free plant. Still...I get uneasy.
Bridget

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