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Posted on: Sat, 02/18/2006 - 8:56am
jmarcustry's picture
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Joined: 10/09/2000 - 09:00

well worth flying jet blue..i did want to make a note that the three places you have to tell them is when you book the flight. when you check in . and when you actually board the plane. everyone that i told was very nice and did indeed take it very seriously. they also make a note as to what seat you are in and they request that anyone on board that has brought a snack to refrain from eating it if contains any kind of nut product. they did ask me if she was all nut allergic and i said no but we do avoid all nuts any way just in case and they chose not to serve any nuts period. wonderful wonderful wonderful!!!!! [img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img] i love this airline!!! they are fantastic!!!!!!

Posted on: Sat, 02/25/2006 - 2:50am
Cindy2's picture
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Joined: 02/24/2006 - 09:00

I have flown Jet Blue 2 times with my pa/tna dd. I give them all of the info during the reservations and again at check in. The first time we went to FL. and on both the outgoing and return flights we were moved to the front of the plane and an announcement was made. Great experience.
Our last flight was in Nov.05 going from NY to San Juan. I again gave the info during reservations,check in and to the flight attendants. This time we were not able to move our seats to the front (I think that helps to buffer her from people bringing things onboard). I asked at check in and they said to ask while boarding. I was told it was too early to determine at the boarding desk but, when I went back 1/2hr later they told me they had booked those seats.
The flight attendants told me that I was the first one to mention the allergy to them. They were great about removing the almonds and making an announcement to other passengers asking that they not eat any nut products during the flight. I just feel that since I made sure that I told everyone and it was noted in our reservations, someone would know about it.
The return flight was not as good. One of the flight attendants remembered us from the week before but I still had to remind them. I also had to remind them twice to please make the announcement and surprisingly all of the other announcements were make in English and Spanish but the allergy announcement was made only in English.
I was disappointed in Jet Blue on this trip and when they sent me an email asking me to rate the experience - I let them know! I got a reply back (probably standard statement) saying they would forward my comments to headquarters and San Juan. I'm not sure who to use the next time we fly. I just don't feel as confident with Jet Blue as I did the first time.
Just wanted to share this with you.
Sorry, this is a little off topic but-
I bought Spanish translation cards and used them at the McDonalds at the airport in San Juan. I was so glad I had them. They must use peanut oil in the fries and nuggets. When they read the card they didn't want to sell me anything!
------------------
Cindy
Mom to:
Stephanie (12)
Jessica PA/TNA (9)
[This message has been edited by Cindy2 (edited February 25, 2006).]

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