Jet Blue

Posted on: Sat, 05/01/2004 - 2:56am
momtomitchell's picture
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I booked a flight from Orlando to Boston and they assured me that they are completely PF. She said to let them know when I check in and they can arrange for special seating, just thought I would pass it along.

Posted on: Sat, 05/01/2004 - 8:29am
esmom's picture
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When I saw our post I was scared to read it, LOL ! I am flying on friday form Boston to Orlando and I will tell ya how it goes!
I hope you enjoy Boston it tis a great city!

Posted on: Fri, 05/07/2004 - 2:46am
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Have a nice trip! I'm actually from Boston, just moved to FL in September, so I'm going "home" (Waltham) for my cousin's wedding [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Thu, 05/13/2004 - 8:54pm
esmom's picture
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I just wanted to share that jet blue DOES serve almonds. I asked over and over about peanuts, no peanuts or pb crackers. It seems like you run in to people that are helpful and others that just don't get it!!
This seems to be the case at JET blue, on the way home we were so lucky that the flight attendant had pa/tn allergy. SO NICE!!

Posted on: Mon, 05/17/2004 - 12:25am
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I wrote JetBlue again about that and they said they DID serve Almonds during the Jewish holiday and that they usually are nut free. It would have been nice if you knew that ahead of time though!

Posted on: Mon, 05/17/2004 - 12:19pm
ants mom's picture
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I had emailed jet blue over the weekend and referenced the posting above from esmom re: almonds served on a flight from which she just returned. I got a phone call today from a woman at Jet Blue who assured me that almonds are not served on the airline. Almonds and cashews were served during passover, but "all of the bags of these nut products have been used!" She told me that she talked with the person who posted on this website (ESMOM- were you contacted today by Jet Blue?) and implied that you flew during passover. (I am not quite certain how she would have spoken with you) I gather from the posting that you have just returned!!! I am so confused. We are leaving for Orlando next month to celebrate my parents 40th anniversary, and I am ready to ask jet blue for my money back and hop into my car and drive down there!!! Any help on this would be greatly appreciated! I will definitely be on the phone with Jet Blue tomorrow to see what kind of answers I get!

Posted on: Tue, 05/18/2004 - 11:58am
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ants, you got a phone call? Wow! I'm only getting returned emails :-)
They said the same to me, and its probably true about Passover. Lets just hope they will be more diligent in their answers next time!

Posted on: Thu, 05/20/2004 - 11:18am
ants mom's picture
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I found a magazine article in which the CEO of Jet Blue was interviewed. About 2 1/2 pages into the article, there is a short blurb about the CEO listening to his passengers and "starting in May, ALMONDS are being served due to requests from passengers for a low carb snack!" I've called Jet Blue customer service again, but have been unable to get anyone to confirm or deny.
I talked with my allergist, he does not recommend my son taking such a flight. He claims that the possibility of a reaction is remote, but why chance it! I'm still trying to get more definitive assurance from Jet Blue. I may try to contact the CEO...Keep you posted.
The link to the article is [url="http://www.fastcompany.com/magazine/82/jetblue.html"]www.fastcompany.com/magazine/82/jetblue.html[/url]

Posted on: Fri, 05/21/2004 - 1:19am
Anonymous's picture
Anonymous (not verified)

Ok, this is completely frustrating. After e-mom told me that they served almonds on her flights, I emailed the company and they responded with the following email:
"Thank you for your email regarding our snack service.
Please be assured we do not serve peanut snacks on any of our flights, however, we cannot guarantee
that other customers won't bring them onboard. We did offer almonds during the Passover Holiday as
one of our snack options, however almonds are not usually served on our flights.
We offer several complimentary snacks from which to choose including Blue Terra chips and an
assortment of other crackers and cookies which may contain tree nut products. You are also welcome
to bring your own snacks and meals on the flight.
When you check-in for your flight you are welcome to request a special announcement on board
advising our customers of the allergy.
We look forward to having you onboard!"
We are flying with them next month and now are nervous they don't have it together. This is the second thing that we have received conflicting information on!

Posted on: Fri, 05/21/2004 - 2:10am
esmom's picture
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I know we had almonds served both ways Boston to orlando and back. I did not hear from anyone. Passover was the begining of April (I think) and we traveled 5-7-2004 and 5-12-2004?? I find that jet blue gives many diffrent answers! I could not an address or email of the guys in charge.
If you get one pls. post it...

Posted on: Fri, 05/21/2004 - 7:05am
zigo230's picture
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Joined: 05/29/2003 - 09:00

Just flew JetBlue from Long Beach to Vegas and yes, roasted almonds were part of the big snack basket they passed around. Lot's of people were eating them and the blue corn chips.

Posted on: Sat, 05/22/2004 - 12:48am
Anonymous's picture
Anonymous (not verified)

zigo230,
Are you PA/TNA or do you have a child who is? How did the flight go for you with the almonds? Long Beach to Las Vegas is relatively a short flight, right? We are going on an almost 5 hr flight. I am just confused how they can tell me that I can request an allergy announcement for peanut and nut, yet they did not tell me that I can request the almonds not be served on our flight. I think I will email and possibly call again and see what they tell me.

Posted on: Sat, 05/22/2004 - 2:07am
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Just wanted to correct that I'm [b]e-mom[/b].
I know you were referring to [b]esmom[/b] but wanted to clarify for others who may not have caught that.
[img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

Posted on: Sat, 05/22/2004 - 7:42am
esmom's picture
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I was thinking I should say that but I am happy you did, I think people confuse us!
[img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Esmom

Posted on: Tue, 05/25/2004 - 10:44am
ants mom's picture
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I talked with JetBlue once again...This time I was told that almonds are served by request!!! I guess it is one of the choices on board. The person I spoke to this time said that if a nut allergy is stated in my son's flight profile, then the almonds will not be served. I should remind the gate attendant and the flight attendants upon arrival. I did put a call in to the CEO, but I haven't received any response.

Posted on: Wed, 05/26/2004 - 1:08am
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Quote:Originally posted by mom2nickie:
[b]zigo230,
Are you PA/TNA or do you have a child who is? How did the flight go for you with the almonds? Long Beach to Las Vegas is relatively a short flight, right? We are going on an almost 5 hr flight. I am just confused how they can tell me that I can request an allergy announcement for peanut and nut, yet they did not tell me that I can request the almonds not be served on our flight. I think I will email and possibly call again and see what they tell me.[/b]
My wife is PA. We have to be very careful when we fly together (I have documented our experiences in other posts,,,particularly Southwest). This particular trip on Jetblue I was flying solo so the almonds didn't bother me. Almonds aren't fatal to my wife either so that's better than peanuts in my book but it's still bad if they promise to be a "nut free" flight.
The only airline that actually told me they don't serve nuts for the very reason of PA is Airtran. That was last year so hopefully they haven't changed their policy. United has also been good for us but unfortunately we are forced to use Southwest now and then and it's always a crapshoot as to how the staff treats us. usually they are very good.

Posted on: Wed, 12/20/2006 - 6:31am
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

...I once had a flight attendant announce my seat number when she said they couldn't serve peanuts (Southwest)...
I was in my late 20's, and I had a hard time handling the embarassment and horrible comments by the angry passengers...
A
------------------
30-something survivor of severe peanut/tree nut allergy

Posted on: Sat, 01/13/2007 - 8:06am
CorinneM1's picture
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Joined: 06/20/2002 - 09:00

(edited).
... that really stinks that they put you in that position. And that also (edited) that those around you didn't say something to(edited).
[This message has been edited by Chris (edited February 01, 2007).]

Posted on: Wed, 01/31/2007 - 11:57am
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Joined: 02/24/2006 - 09:00

I had a similar experience with a passenger on a Jet Blue flight. We spotted her in the terminal nearby eating peanuts from a can and sure enough when we boarded she was to sit next to DD. I explained the situation to the flight attendant with DD in tears and terrified to get on the plane. They made the announcement (in english & spanish) that they wouldn't be serving anything with nuts and to please not eat anything with nuts on the plane. We then moved DD to another seat. The flight attendants also went up to the woman, pointed at the nuts and told her she couldn't eat them. She grumbled to her husband but didn't eat them. I wrote to Jet Blue to thank them for taking care of the situation.
------------------
Cindy
Mom to:
Stephanie (12)
Jessica PA/TNA (10)

Posted on: Wed, 01/31/2007 - 3:07pm
Lindajo's picture
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Joined: 10/14/2003 - 09:00

I had a similar experience on a Delta flight. There were college students sitting behind us and the attendant told them she wouldn't be serving any peanuts due to a severe allergy of one of the passengers. The kid started getting annoyed and asking all these questions about how bad it could be. The attendent said they didn't want to take any chances but he still was insisting. She then asked him if he would like to meet the beautiful litle girl and speak to her Mom. I was shocked but didn't turn around to acknowledge it was us. Luckily, he said no and let it go. She offered him plenty of other snacks to eat that were safe.

Posted on: Wed, 01/31/2007 - 11:29pm
Greenlady's picture
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The best experience I've had - I think it was a Delta flight - was when a passenger started to complain, the flight attendent said very firmly, "We don't want to have to divert the flight due to a medical emergency."
That shut him up - he might risk my son's health, but God forbid his flight get diverted.
I still prefer to flight peanut-free flights, though.

Posted on: Sat, 08/18/2007 - 11:47am
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raised for Barbara

Posted on: Mon, 11/13/2006 - 10:49am
sidni's picture
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Joined: 08/28/2004 - 09:00

I flew Jet Blue from NY to LA (well, into Burbank) at the end of September-- they had a couple nutty options, I think biscotti and maybe mixed nuts, but when I boarded the plane I told them I was allergic... A flight attendant opened up a snack cabinet and asked me to show her what was ok and what wasn't. They made an announcement shortly after takeoff about that there was a passenger with nut allergies on board. About half way through the flight, the same flight attendant came to me re: someone wanting to eat a PB sandwich, and asked if I would be safe or not. I told her that it might be okay, but I'd rather not find out 93573975397 feet in the air.
I don't think the flight attendants were thrilled to be dealing with a nut allergic passenger but they took care of everything as promised, made announcements, and I arrived safe and sound...

Posted on: Wed, 12/20/2006 - 6:31am
ajgauthier's picture
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Joined: 04/13/2005 - 09:00

...I once had a flight attendant announce my seat number when she said they couldn't serve peanuts (Southwest)...
I was in my late 20's, and I had a hard time handling the embarassment and horrible comments by the angry passengers...
A
------------------
30-something survivor of severe peanut/tree nut allergy

Posted on: Sat, 01/13/2007 - 8:06am
CorinneM1's picture
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Joined: 06/20/2002 - 09:00

(edited).
... that really stinks that they put you in that position. And that also (edited) that those around you didn't say something to(edited).
[This message has been edited by Chris (edited February 01, 2007).]

Posted on: Wed, 01/31/2007 - 11:57am
Cindy2's picture
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Joined: 02/24/2006 - 09:00

I had a similar experience with a passenger on a Jet Blue flight. We spotted her in the terminal nearby eating peanuts from a can and sure enough when we boarded she was to sit next to DD. I explained the situation to the flight attendant with DD in tears and terrified to get on the plane. They made the announcement (in english & spanish) that they wouldn't be serving anything with nuts and to please not eat anything with nuts on the plane. We then moved DD to another seat. The flight attendants also went up to the woman, pointed at the nuts and told her she couldn't eat them. She grumbled to her husband but didn't eat them. I wrote to Jet Blue to thank them for taking care of the situation.
------------------
Cindy
Mom to:
Stephanie (12)
Jessica PA/TNA (10)

Posted on: Wed, 01/31/2007 - 3:07pm
Lindajo's picture
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Joined: 10/14/2003 - 09:00

I had a similar experience on a Delta flight. There were college students sitting behind us and the attendant told them she wouldn't be serving any peanuts due to a severe allergy of one of the passengers. The kid started getting annoyed and asking all these questions about how bad it could be. The attendent said they didn't want to take any chances but he still was insisting. She then asked him if he would like to meet the beautiful litle girl and speak to her Mom. I was shocked but didn't turn around to acknowledge it was us. Luckily, he said no and let it go. She offered him plenty of other snacks to eat that were safe.

Posted on: Wed, 01/31/2007 - 11:29pm
Greenlady's picture
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Joined: 06/30/2004 - 09:00

The best experience I've had - I think it was a Delta flight - was when a passenger started to complain, the flight attendent said very firmly, "We don't want to have to divert the flight due to a medical emergency."
That shut him up - he might risk my son's health, but God forbid his flight get diverted.
I still prefer to flight peanut-free flights, though.

Posted on: Sat, 08/18/2007 - 11:47am
Adele's picture
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Joined: 01/31/2005 - 09:00

raised for Barbara

Posted on: Mon, 11/13/2006 - 10:49am
sidni's picture
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Joined: 08/28/2004 - 09:00

I flew Jet Blue from NY to LA (well, into Burbank) at the end of September-- they had a couple nutty options, I think biscotti and maybe mixed nuts, but when I boarded the plane I told them I was allergic... A flight attendant opened up a snack cabinet and asked me to show her what was ok and what wasn't. They made an announcement shortly after takeoff about that there was a passenger with nut allergies on board. About half way through the flight, the same flight attendant came to me re: someone wanting to eat a PB sandwich, and asked if I would be safe or not. I told her that it might be okay, but I'd rather not find out 93573975397 feet in the air.
I don't think the flight attendants were thrilled to be dealing with a nut allergic passenger but they took care of everything as promised, made announcements, and I arrived safe and sound...

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