Jet Blue

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I booked a flight from Orlando to Boston and they assured me that they are completely PF. She said to let them know when I check in and they can arrange for special seating, just thought I would pass it along.

On May 1, 2004

When I saw our post I was scared to read it, LOL ! I am flying on friday form Boston to Orlando and I will tell ya how it goes! I hope you enjoy Boston it tis a great city!

On May 7, 2004

Have a nice trip! I'm actually from Boston, just moved to FL in September, so I'm going "home" (Waltham) for my cousin's wedding [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

On May 14, 2004

I just wanted to share that jet blue DOES serve almonds. I asked over and over about peanuts, no peanuts or pb crackers. It seems like you run in to people that are helpful and others that just don't get it!! This seems to be the case at JET blue, on the way home we were so lucky that the flight attendant had pa/tn allergy. SO NICE!!

On May 17, 2004

I wrote JetBlue again about that and they said they DID serve Almonds during the Jewish holiday and that they usually are nut free. It would have been nice if you knew that ahead of time though!

On May 17, 2004

I had emailed jet blue over the weekend and referenced the posting above from esmom re: almonds served on a flight from which she just returned. I got a phone call today from a woman at Jet Blue who assured me that almonds are not served on the airline. Almonds and cashews were served during passover, but "all of the bags of these nut products have been used!" She told me that she talked with the person who posted on this website (ESMOM- were you contacted today by Jet Blue?) and implied that you flew during passover. (I am not quite certain how she would have spoken with you) I gather from the posting that you have just returned!!! I am so confused. We are leaving for Orlando next month to celebrate my parents 40th anniversary, and I am ready to ask jet blue for my money back and hop into my car and drive down there!!! Any help on this would be greatly appreciated! I will definitely be on the phone with Jet Blue tomorrow to see what kind of answers I get!

On May 18, 2004

ants, you got a phone call? Wow! I'm only getting returned emails :-) They said the same to me, and its probably true about Passover. Lets just hope they will be more diligent in their answers next time!

On May 20, 2004

I found a magazine article in which the CEO of Jet Blue was interviewed. About 2 1/2 pages into the article, there is a short blurb about the CEO listening to his passengers and "starting in May, ALMONDS are being served due to requests from passengers for a low carb snack!" I've called Jet Blue customer service again, but have been unable to get anyone to confirm or deny.

I talked with my allergist, he does not recommend my son taking such a flight. He claims that the possibility of a reaction is remote, but why chance it! I'm still trying to get more definitive assurance from Jet Blue. I may try to contact the CEO...Keep you posted.

The link to the article is [url="http://www.fastcompany.com/magazine/82/jetblue.html"]www.fastcompany.com/magazine/82/jetblue.html[/url]

On May 21, 2004

Ok, this is completely frustrating. After e-mom told me that they served almonds on her flights, I emailed the company and they responded with the following email:

"Thank you for your email regarding our snack service.

Please be assured we do not serve peanut snacks on any of our flights, however, we cannot guarantee that other customers won't bring them onboard. We did offer almonds during the Passover Holiday as one of our snack options, however almonds are not usually served on our flights.

We offer several complimentary snacks from which to choose including Blue Terra chips and an assortment of other crackers and cookies which may contain tree nut products. You are also welcome to bring your own snacks and meals on the flight.

When you check-in for your flight you are welcome to request a special announcement on board advising our customers of the allergy.

We look forward to having you onboard!"

We are flying with them next month and now are nervous they don't have it together. This is the second thing that we have received conflicting information on!

On May 21, 2004

I know we had almonds served both ways Boston to orlando and back. I did not hear from anyone. Passover was the begining of April (I think) and we traveled 5-7-2004 and 5-12-2004?? I find that jet blue gives many diffrent answers! I could not an address or email of the guys in charge. If you get one pls. post it...

On May 21, 2004

Just flew JetBlue from Long Beach to Vegas and yes, roasted almonds were part of the big snack basket they passed around. Lot's of people were eating them and the blue corn chips.

On May 22, 2004

zigo230, Are you PA/TNA or do you have a child who is? How did the flight go for you with the almonds? Long Beach to Las Vegas is relatively a short flight, right? We are going on an almost 5 hr flight. I am just confused how they can tell me that I can request an allergy announcement for peanut and nut, yet they did not tell me that I can request the almonds not be served on our flight. I think I will email and possibly call again and see what they tell me.

On May 22, 2004

Just wanted to correct that I'm [b]e-mom[/b].

I know you were referring to [b]esmom[/b] but wanted to clarify for others who may not have caught that.

[img]http://uumor.pair.com/nutalle2/peanutallergy/biggrin.gif[/img]

On May 22, 2004

I was thinking I should say that but I am happy you did, I think people confuse us! [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img] Esmom

On May 25, 2004

I talked with JetBlue once again...This time I was told that almonds are served by request!!! I guess it is one of the choices on board. The person I spoke to this time said that if a nut allergy is stated in my son's flight profile, then the almonds will not be served. I should remind the gate attendant and the flight attendants upon arrival. I did put a call in to the CEO, but I haven't received any response.

On May 26, 2004

Quote:

Originally posted by mom2nickie: [b]zigo230, Are you PA/TNA or do you have a child who is? How did the flight go for you with the almonds? Long Beach to Las Vegas is relatively a short flight, right? We are going on an almost 5 hr flight. I am just confused how they can tell me that I can request an allergy announcement for peanut and nut, yet they did not tell me that I can request the almonds not be served on our flight. I think I will email and possibly call again and see what they tell me.[/b]

My wife is PA. We have to be very careful when we fly together (I have documented our experiences in other posts,,,particularly Southwest). This particular trip on Jetblue I was flying solo so the almonds didn't bother me. Almonds aren't fatal to my wife either so that's better than peanuts in my book but it's still bad if they promise to be a "nut free" flight. The only airline that actually told me they don't serve nuts for the very reason of PA is Airtran. That was last year so hopefully they haven't changed their policy. United has also been good for us but unfortunately we are forced to use Southwest now and then and it's always a crapshoot as to how the staff treats us. usually they are very good.

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