I\'m sick of getting the run around!

Posted on: Tue, 09/25/2007 - 4:16am
MommyMegan's picture
Joined: 12/07/2005 - 09:00

I've called Heinz many times before and I always seem to talk to the same (older) lady. I get the "we list for cross contamination etc". Well I just called on some College Inn Chicken broth and get the "we don't label for x-cont yet...I've noticed more and more brands are though". I told her that I've called a ton of times and get a DIFFERENT answer.

This girls name was Megan..so if anyone wants to call, that's who I got. I wish I knew a YES or NO answer.

Posted on: Tue, 09/25/2007 - 9:55pm
PAMomInPA's picture
Joined: 04/04/2006 - 09:00

It just amazes me that manufacturers aren't prepared for this call. With all the label laws and the potential liability, they must be aware of allergies and they should have something standard prepared for their customer service people, even if it is just a useless CYA allergy statement. You shouldn't have to call 10 people and get 10 different answers.
At least it makes you more aware of what you're potentially putting into your body. If the manufacturer can't tell you exactly how it's made and exactly what's in it, who knows what else is in there? A lot of those flavorings and dyes come from China and other hard-to-track sources.

Posted on: Tue, 09/25/2007 - 10:48pm
MFA Mom's picture
Joined: 08/31/2007 - 09:00

Hi MommyMegan,
Remind me again what allergens you are avoiding. I thought awhile ago, they said your tests were negative? I'm so discombobulated lately that I don't remember the final verdict!
Yes, I agree that calling manufacturers can be so frustrating. You feel like you're being eye rolled through the phone.
I can't help you with the chicken broth because I don't remember what you're avoiding.
I use College Inn, we avoid nuts & peanuts.

Posted on: Wed, 09/26/2007 - 12:37am
MommyMegan's picture
Joined: 12/07/2005 - 09:00

I'm avoiding PN/TN and Sunflower Oil. My blood tests came back negative. But I don't feel safe eating it just yet. I want to do a food challenge or skin test.
I actually called about College Inn and got told they don't label for x-cont.

Posted on: Wed, 09/26/2007 - 12:53am
HJK's picture
Joined: 06/07/2006 - 09:00

When you called College Inn were you told that they use the ingredients you are avoiding in any their products?
When I called approximately a year ago they didn't seem to use the ingredients we avoid so the cross contamination issue was not a concern.
I know things can change, so if you don't mind, please let me know .

Posted on: Wed, 09/26/2007 - 1:41am
MommyMegan's picture
Joined: 12/07/2005 - 09:00

I basically said that we have pn/tn allergies and wanted to know if there was any chance of x-cont and they said they didn't label for x-cont.

Peanut Free Store

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