how long for a response?

Posted on: Thu, 09/23/2004 - 8:55am
MayaLily's picture
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Joined: 07/01/2004 - 09:00

When you email manufacturers, how long does it typically take to get a response?

Maya had a reaction to some hummus last night (thank goodness it was very mild...just a rash around her mouth) and I emailed the company asking if they used any peanut derivatives in their hummus or make any peanut containing products in the same facility (natural flavor was listed in the ingredients).

Just wondering how long I should expect to wait for an answer.

kristen [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

Posted on: Thu, 09/23/2004 - 12:09pm
pgrubbs's picture
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Joined: 10/27/2003 - 09:00

Which hummus did you use? Most tahini that I can find contains peanuts. I have waited a few hours to forever for info, but I have never called about a reaction.

Posted on: Thu, 09/23/2004 - 5:14pm
Nutternomore's picture
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Joined: 08/02/2002 - 09:00

Mayalily,
Personally, I would call if it were to report a reaction. You may end up talking with a supervisor as a result and get faster info/action versus an e-mail....just a thought....

Posted on: Fri, 09/24/2004 - 8:39am
Joesmom's picture
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Joined: 07/15/2004 - 09:00

I thought Hummus was made from garbanzo beans??? Does that mean that they too are a legume? Maybe there is simply a co-relation to your little one having an allergy to other beans as well as peanuts.
I hope she's doing better.

Posted on: Fri, 09/24/2004 - 10:22am
MayaLily's picture
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Joined: 07/01/2004 - 09:00

Thanks for the replies...
Yes, hummus is made from chickpeas...a legume...but Maya has never had a problem with other legumes, and has had hummus many times before.
these little reactions have been cropping up here and there...once to pickles, once to salad dressing, now to hummus...i don't know what to think...she's going for allergy testing on Wednesday, so maybe that'll clear some things up.
I haven't heard from the company yet, my husband is going to call them on Monday to rule out peanut x-contamination.
thanks again,
kristen [img]http://uumor.pair.com/nutalle2/peanutallergy/smile.gif[/img]

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