Great American Bagel

Posted on: Fri, 02/14/2003 - 4:05pm
fuzzyfurball's picture
Joined: 06/27/2002 - 09:00

I went into a GRB today and they had bagels with PB in it. I ordered a sandwich with a bagel in a different area than the PB ones, and I was okay. I told the lady about that and made sure she didn't cut the sandwich with the same knife that had been used on those bagels. I also asked her to please remember PA people, as she could have a lawsuit on her hands if someone gets sick!

She said thanks and seemed to be put off guard. Just be careful!

Posted on: Sat, 02/15/2003 - 6:26am
Peg541's picture
Joined: 12/29/2002 - 09:00

We have a lovely clean privately run donut store here in town. I recently went in to check it out.
I asked the lady did they have peanut donuts. She used the tongs to show me the peanut donuts. She then used the tongs to pick up the one donut I ordered for me.
Same tongs, cross contamination.
If there is peanut butter in a bagel in the same store, same display, there is peanut butter on every bagel in that store.
Be safe

Posted on: Wed, 02/19/2003 - 2:38pm
fuzzyfurball's picture
Joined: 06/27/2002 - 09:00

Yeah, I see that now. I went in there today and ordered a bagel (veggie). While the guy was cutting it, I said to him, "Did you use that knife on the PB bagels?" He said that they don't sell many of them, so I said that's not the point. CROSS-CONTAMINATION: Means that pb on the knife can make me sick and I proceeded to tell him that I just had a reaction on Sat from a jar of peanut butter being open.
He wiped the knife off and since the other day I was okay, I felt reasonably safe to order another bagel from them. NOT today, as I seemed to have a very mild reaction--my lips were a little itchy. I am off ot emailing them NOW!

Posted on: Thu, 02/20/2003 - 12:07pm
fuzzyfurball's picture
Joined: 06/27/2002 - 09:00

I got an email today from Great American Bagel and this is what they said....
Dear fuzzy,
First of all, I apologize for any inconvenience we may have caused you. We do take the time to train our staff on allergic issues, in fact we have a "peanut alert" sign posted in the store you went to. Unfortunately it is impossible for us to be aware of every potential food allergy our customers may have, so you are, obviously smart for taking the precautions you have been. We sell only one bagel with peanut butter out of 30+ and have thought of discontinuing it due to the lack of popularity, although a few customers have begged us to keep it. We do not use a separate mixer to mix the peanut butter bagel. If you are that sensitive to pb, i think you are making the correct choice to not eat in our facility, as i woul d not be able to tgive the assurance you are looking for.
I can say this, that we have not had any problems in the past regarding theis issue and that since the bagel is rarely pruchased we rarely have to use knife to slice it.
So I am bummed a little b/c I like their bagels, but I can no longer eat them! This is just annoying!

Posted on: Thu, 02/20/2003 - 12:11pm
robinlp's picture
Joined: 05/14/2002 - 09:00

Fuzzy...Could you give us their email address. Sounds like they need to be made aware that you are not in a small miniority of people and that PA people make up a large majority. Maybe more than the few people that are asking them to keep that peanut butter bagel.
:-), Robin

Posted on: Sat, 02/22/2003 - 3:15pm
fuzzyfurball's picture
Joined: 06/27/2002 - 09:00

Sure no problem--I went to their website and found it, but here it is:
Yeah, I hope that a great number of people start telling these people about this problem. THe guy the second time I was in there told me that there were many peopel in there with allergies, but it still appalled me that he seemed so negligent.
Great American Bagel actually called me the other day, so on Monday, I am going to call them and find out what they wanted.
The more and more I get reactions from different products, the more anxious I am about getting this message out.
I just told the dentist this today and she was shocked. She even asked me if I was okay with her having a nut cake there and I said I was okay as long as it was totally away from me! Nice to know that she seemed to be compassionate about this!

Posted on: Sat, 03/08/2003 - 2:09pm
KarenH's picture
Joined: 09/21/2002 - 09:00

My question is that if they take the extra precaution to use a different bowl to mix the PB bagel in, why on EARTH is it so hard to have a separate knife/cutting surface for them???

Posted on: Wed, 03/26/2003 - 6:49pm
fuzzyfurball's picture
Joined: 06/27/2002 - 09:00

They said they DO NOT use a separate bowl to make the PB bagel. Just making you aware. However, regardless, I still don't understand why it's so hard to use a separate knife/towel to wipe it off. That's why I was so shocked when I went in and saw the guy wiping it off!

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