Chili's

Posted on: Fri, 08/07/2009 - 2:14pm
PocketRebel's picture
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Joined: 07/20/2009 - 23:15

Thought I'd tell you about a good experience I had recently while traveling with my PA 6-year-old son.

Nothing too important, but places that show concern and are proactive should get recognition.

Was traveling to Marquette, MI. Stopped at a Chili's in, I believe, Sheboygan. Someplace right off the highway.

Anyway, told the server that my son had the PA. She told the chef and the manager. The manager came out with a big book of the most common allergies and which foods would be safe for those suffering from them.

We went over the book, discussed what my son would be ordering. Even talked about what we (dad, mom, grandma) would be ordering and checked.

It was nice, and all too rare to have this kind of experience.

Posted on: Sat, 08/08/2009 - 7:13am
BestAllergySites's picture
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Joined: 03/15/2009 - 21:46

PocketRebel,
Great story and thanks for sharing! Glad you were able to have a great experience.
I think it's worth pointing out that many chain restaurants now have such a binder b/c 1. they are recognizing food allergies and their liability more and more and 2. b/c they are chain restaurants and pretty much have the same meals each day at each location so it is easy to have a binder.
When visiting a chain you might want to ask if they have such a binder with their ingredients etc. It still helps to let the server know of your allergies and remind them of cross contamination so they don't use the same cooking pan.
Thanks again for sharing!
Ruth

Posted on: Mon, 12/28/2009 - 7:15am
TracyC's picture
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Joined: 11/01/2009 - 08:31

Ate at Chili's in MA a couple nights ago and they informed me that they would be switching over to peanut oil when frying their nachos, french fries etc.
We used to be able to eat the fries and nacho chips, so double check. Not sure if this is just in MA or just at the Chili's we went to, or all over.
They did have nice print outs on allergies and which foods were safe to eat.

Posted on: Wed, 07/07/2010 - 6:08am
double concerned twinsmom's picture
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Joined: 07/03/2010 - 17:15

We used to eat at Chili's frequently, but were recently informed that one of their new Asian salads has a peanut sauce. Very disappointing. Chili's was one of the few sit-down restaurants we've been capable of going to. (We also spoke to the manager, who informed us that the sauce is in a squeeze-bottle, and affirmed that they cannot entirely control any x-contamination.

Posted on: Wed, 07/07/2010 - 7:04am
cervonil's picture
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Joined: 04/28/2010 - 12:30

I sent Chili's an e-mail stating we could not eat there anymore. I figure the more e-mails/calls they get they might change their menu items.

Posted on: Wed, 07/07/2010 - 9:10am
double concerned twinsmom's picture
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Joined: 07/03/2010 - 17:15

That is a good idea. I have not done that. Many years ago when Nabisco came out with peanut butter cream filled oreos, "we" all called Nabisco and had our friends and families call and beg them to keep regular and double stuff oreos safe. I called and a representative said, "We hear you...we hear you. More than 100,000 people have called to ask Nabisco not to make oreos on the same production lines as the peanut butter cream cookies!" They kept the lines seperate.
I was so disappointed when I saw Chili's new menus. They were already printed and the restraunts were serving the salads with peanut sauce before I even knew it was happening.

Posted on: Wed, 07/14/2010 - 4:45am
jenluth's picture
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Joined: 06/23/2010 - 10:30

I have also read on their website that they put peanut butter in their chili to thicken it. We won't eat their for that reason alone, I just think the risk of contamination is too great.

Posted on: Wed, 07/14/2010 - 7:32am
cervonil's picture
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Joined: 04/28/2010 - 12:30

I didn't even know they made Chili! Ya know I just realized my DH brought home nacho's the other night from a restaurant and it had a beef mixture. He is the only one who ate it but I never thought it might have PB to thicken! Thanks for the reminder!

Posted on: Tue, 10/27/2015 - 4:31pm
ParentofPAChildMI's picture
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Joined: 10/07/2013 - 03:13

Our son as a very severe allergy to peanuts and tree nuts he is also olfactory sensitive. A trip into the restaurant before he was allowed revealed a menu the manager brings to the table with specific allergens listed for all the food and deserts. We required proof of awareness to cross contamination and the kitchen was very much on top of this. We never order food even when we are positive of the awareness without reiterating the severity of his allergies and precautions needed.

Posted on: Sat, 01/02/2016 - 4:32pm
PeanutAllergy.com's picture
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Joined: 06/21/2013 - 11:03

Question of the Week: Answered!
Every week, PeanutAllergy.com answers one of the questions posted in our community.
Our Answer:
Thank you for your question. Eating out can definitely be a stressful situation for someone that has a food allergy. A lot of the times some menus can be confusing or not include enough information on dishes and possible allergens. It’s always good to double-check ingredients with your server to be safe — and bring an epinephrine auto-injector with you.
Using community boards is a great way to learn about others’ experiences. You can learn important first-hand information from other sources, too. Allergy Eats recently retooled its website and offers visitors a ratings systems for restaurants. You can search based on a geographic area. Users rate the restaurants based on elements like menu choices, staff communication and more. You can learn more about Allergy Eats here.
For your specific question, there is definitely some information online. It seems that Chili’s offers lists of the items that do not contain specific allergens for easier browsing. You can see these menus here. It’s always a good idea to double-check with your server, as usual, since menu items might change.
In the event that you need to use an auto-injector at a restaurant or at home, it’s important to keep some tips in mind. Contact emergency services after administering the auto-injector. Do your best to stay calm, especially if you are helping a child. If the person having an allergic reaction is throwing up, make sure to keep him/her laying on their side (not face up) so they do not choke on their vomit. For more tips on staying safe while waiting for paramedics, click here.
We also reached out to our Facebook community with your question, and you can see their responses here.
We hope this information helps. Take care!

Posted on: Sun, 01/03/2016 - 3:31am
cantufamily's picture
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Joined: 02/06/2013 - 11:21

Yes, my son have peanut and tree nut allergies and we have eaten at Chili's very often. He always starts with chips and salsa and typically eats the mac and chesse with french fries and or chicken strips. We always inform our server that he has allgeries and double check on oil used. Thank God we have not experience any problems. Our son is a very picky eater because of his allergies and we are patience with him and allow him to choose food he is comfortable eating.

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