Lender's Bagels- Pinnacle

Posted on: Wed, 02/25/2009 - 8:36pm
kvin's picture
Offline
Joined: 02/17/2009 - 07:13

I don't know if anyone has bought Lender's bagels, but a few varities say "baked in a nut-free environment". I emailed Pinnacle foods to find out what exactly this meant. I had been so happy to discover this. Anyway- here's the first response I got:
*************************************************************************
Thank you for taking the time to contact Consumer Insights regarding your
recent purchase of Lender's? Bagels. It gives us great pride to have the
opportunity to interact with the individuals who use our products.

On labeling, we disclose all ingredients in compliance with the Food and
Drug Administrations requirements. Furthermore, if any allergens are
determined to be within these ingredients, they will also be noted on
labeling in compliance with The Food Allergen Labeling and Consumer
Protection Act (FALCPA) of 2004 which was passed to ensure that
individuals could easily and accurately identify food ingredients that may
cause allergic reactions. The allergens covered under this act are milk,
eggs, fish, crustacean shellfish, peanuts, tree nuts, wheat, and soy.

Beyond those requirements, the details of individual ingredients are part
of our confidential formulation which we are not able to disclose.

Our Matton plant which manufactures our frozen and refrigerated
Lender's?Bagels is a nut free facility. Co-packers are not considered nut
free as they produce products for companies other than just Pinnacle and
we can not guarantee their processes. This does not apply to fresh bagels
which are made by a third party bakery and at this time can not be
confirmed to be nut free.

I hope that you understand why I am unable to assist you at this time.

Sincerely,

Sandra Kohler
Consumer Insights Representative

**********************************************************************************************************

So I write back to find out what a co-packer is... and ask for that clarification since, to me, the email is confusing. Here is the second reponse:
***************************************************************************************************

Thank you for taking the time to email Consumer Insights. In response to
your e-mail, co-packers are not nut free
as they produce products for other companies. Unfortunately, I cannot
provide you with detailed information on
co-packers.

We are always grateful when loyal consumers such as you take the time to
communicate their experience with us. It gives us great pride to have the
opportunity to interact with the individuals who use our products.

Sincerely,

Sandra Kohler
Consumer Insights Representative

**********************************************************************

Anyone have any clue what they are talking about?

Thanks for any help

Posted on: Wed, 02/25/2009 - 9:34pm
jenniferbfab's picture
Offline
Joined: 05/04/2008 - 12:43

We're fans of ray's NY Bagels so we never buy Lenders. I was told via telephone that Rays are made in a nut-free, peanut-free, dairy-free and Kosher facility.

Posted on: Thu, 02/26/2009 - 12:26am
kvin's picture
Offline
Joined: 02/17/2009 - 07:13

Thanks- those are readily available to us so will use them instead. Thanks for the tip!

Posted on: Wed, 05/13/2009 - 7:43am
mom2twingirls's picture
Offline
Joined: 05/13/2009 - 14:28

We love the Ray's bagels, too. They taste great, and the labeling seems straitforward. It's nice to hear that they were so cooperative on the phone.

Posted on: Wed, 05/13/2009 - 2:17pm
TJuliebeth's picture
Offline
Joined: 03/30/2005 - 09:00

I don't know what was the matter with that rep...
We've talked to Lender's Bagels and from what I understand, the ones that are labeled Nut Free are from a plant that does not use any peanuts/tree nuts. These bagels are made and packaged there. The ones that do not have that label are made and/or packaged somewhere else. Although they do not use nuts in the ingredients, they can not guarantee that there has been no cross contamination.
We have used Lender's many times and never had a problem. We get the plain or cinnamon raisin and always check for the nut free label.

Peanut Free Store

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