What to ask when contacting manufacturers?

Posted on: Sun, 10/04/2009 - 9:45am
krinow08's picture
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Joined: 09/20/2009 - 10:53

Hello everyone! Since this is fairly new to me, I feel like I have to start contacting companies about ingredients and their manufacturing processes. Im just not sure how to go about doing this. What kind of questions should I be asking? Is it better to call or email? Sorry if this has been asked before, or seems silly, but I just want to make sure I get strait answers and have some peace of mind. Thanks everyone : )

Posted on: Tue, 10/06/2009 - 9:44am
BestAllergySites's picture
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Joined: 03/15/2009 - 21:46

krinow08-Not a silly question at all.
First I must say to be careful when calling manufacturers. Depending on the company you might get 10 different answers depending upon who you talk to. I'm not a big fan of calling companies because of this.
That being said you should ask the following:
I'm interested in XYZ product and have a peanut allergy can you tell me if:
1. there are peanuts or tree nuts in the facility
2. there are peanuts of tree nuts on the same line as product XYZ
3. what your cleaning processes are
4. if there are peanuts/tree nuts on another line-are they in the same room as the line the XYZ prod is made on
5. do you test your products for allergens
6. what are the chances of cross contam with this prod
This will give you a basic idea of whether or not you want to ask more questions, not eat the prod what so ever, or consider eating the prod.
Hope that helps!

Posted on: Wed, 10/07/2009 - 12:33am
Food Allergy Assistant's picture
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Joined: 03/04/2009 - 07:15

I contact companies frequently and would recommend calling, rather than e-mailing. I ask the same questions Ruth outlined above regarding our specific allergens.
When I first started this process we had to avoid dairy, eggs, peanuts, tree nuts, wheat, soy, oats and corn. I still have the notebook I recorded in every time I contacted a manufacturer. It gets easier after you've made a bunch of these calls. You also start to get a feel for the trustworthiness of various companies. If I have any doubts about a product, I don't give it to my allergic son.

Posted on: Tue, 10/13/2009 - 7:16pm
gw_mom3's picture
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Joined: 02/14/2000 - 09:00

I prefer emailing rather than calling. Then I have it in writing and I can save it and refer back to it later. Every so often I will just find that old email and reply to it and ask if the information has changed and I leave all of the older info in the reply. I keep all of my allergy type emails in a certain folder so I can find them easily.

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