Do Not travel with Malaysia Airlines

Posted on: Mon, 12/06/2010 - 12:08am
naomit's picture
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Joined: 12/06/2010 - 06:57

Recently, Malaysia Airlines refused to board us in Hong Kong even with the provided doctor note. We did what the Airlines requested which is to get a doctor note stating my child is fit to travel with peanut allergy. Not only they refused to board my whole family, they also refused to refund all my plane tickets. Now, we lost all our money.

Posted on: Sat, 03/12/2011 - 7:04pm
Hrg2's picture
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Joined: 03/12/2011 - 00:23

That is awful. As Malaysia AL has offices in the United States and I am assuming you bought the tickets for that hop here then you should file a small flames suit against them. If you are outside of the US different laws will apply buy you should have some legal recourse. I would suggest that you take it.

Posted on: Sun, 03/13/2011 - 8:53am
naomit's picture
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Joined: 12/06/2010 - 06:57

Thank you for the suggestion. We did look into some sort of legal recourse however, we were advised that the chances to win is slim.
We are going through another option, which is disbuting through my credit card company. This way, at least we were able to get refund for the tickets.

Posted on: Sun, 03/13/2011 - 12:16pm
Hrg2's picture
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Joined: 03/12/2011 - 00:23

Good luck naomit. It's amazing that they would bump you from the flight and not refund your ticket. I wish you luck in finding an airline that will be considerate to you needs. I am all about personal freedom including people having the right to eat what they wish but in the confines of an airliner a PA reaction could lead to death quickly. I believe that they should not serve peanuts on the flights. There are so many options that will work just as well.

Posted on: Mon, 03/14/2011 - 10:01am
naomit's picture
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Joined: 12/06/2010 - 06:57

Thanks. I totally agree with you.

Posted on: Wed, 05/04/2011 - 3:56am
Samantha418's picture
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Joined: 04/11/2011 - 12:44

I was denied boarding on Cathay Pacific in Hong Kong even with a doctors note as well! We were not refunded as well!

Posted on: Mon, 05/09/2011 - 8:24am
HookwormIsHope's picture
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Joined: 10/13/2010 - 21:22

This is terrible! I'm so sorry. Thanks for the heads-up.

Posted on: Thu, 05/12/2011 - 10:47pm
naomit's picture
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Joined: 12/06/2010 - 06:57

That is terrible..... By any chance, did you purchase the ticket with your credit card?? If you did, you can get your ticket refunded through your credit card company. I made disbuted through my credit card company and the MAS airlines too. I did get all my flights refunded. I hope this help and good luck! At the minimum, you should have your unused flight compensated!

Posted on: Thu, 05/12/2011 - 10:50pm
naomit's picture
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Joined: 12/06/2010 - 06:57

I just find out that Singapore Airlines is peanut-free. Check them out.... We have to fly to Asia again.... this time, we will fly with S'pore Airline (even though they are a bit more expensive)

Posted on: Mon, 07/11/2011 - 8:22am
beagle's picture
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Joined: 09/23/2003 - 09:00

Singapore Airlines are no longer nut free (since June 2009). They will not take packets of nuts off flight but can arrange a nut free meal (which I wouldn't trust). They will also probably serve satay on the flight. This happened to us numerous times when they were nut free!

Posted on: Mon, 07/11/2011 - 10:01am
naomit's picture
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Joined: 12/06/2010 - 06:57

Thank you for the head-ups. Will they refuse peanut allergy passengers to go on their flights?? Well, look like there is no option for us to fly to Asia at all.

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